Sign in

Customer Service Software

Norwood, Ohio, United States
November 22, 2013
Contact Info:

Richard H. Wiley
*** ****** ***
Dayton, Ohio ***17
(H) (937) ***-****
(C) (937) ***-****

Professional Summary: Crisis management experience involving auto software
for Network systems. extensive Customer Service background over 5 years.
Desktop experience MS Excel and Outlook and Customer Service experience

Qualification skills:
Excellent Data Entry background
MS Excel experience
Above average Time Management abilities
Proven Proofreading experience
CRM background

Professional Experience:
*Call Center experience Inbound & Outbound background over 6 years
*Conducted test on software to verify its load capability on advantage GS
server systems
*Process raw data for software creation per Reynolds & Reynolds

Employment History:
Iforce Temp Service Dayton, Ohio March 2013 - April 2013
Pick & Pack position: Used scan gun to pick various GPS system parts and
related Construction machinery parts item daily. Operated Cherry picker

Kforce Temp Service/MetLife Insurance Dayton, Ohio June 2012- Sept 30th
Call Center Rep- Respond to inbound calls from Employee, Medical
Professional and individual policy
Holder answering questions or concerns about their Disability policies,
using lotus notes 8.0.2 program

Air Tite Home Products Kettering, Ohio March 2009 - April 2011
Canvassing position: Set appointments with residents going door to door for
in selling doors and vinyl windows, also performed marketing duties to
advertise products plus,
my leads turned into sales over 50,000

Innotrac Distribution Corp Columbus, Ohio Jan 2008 - Dec 2009
Production Rep- Package exercise kits P90X containing measurement tape,
nutrition books and elastic bands,and used battery powered lift trucks.
Performed some cherry picking duties.

The Reynolds & Reynolds Co. Nov 2002 - Mar 2007
Media duplication/Computer Operator: Create monthly Reynolds software
for U.S and Canada GM dealers using Challenger Operating System. Process
and proof
read service reports daily to send software and documentation daily per
FedEx Pitney Bowes

Prime Star Satellite TV Kettering, Ohio Aug 1996 - Oct 2002
Customer Care Rep II- Performed Supervisor duties of overseeing a six team
group in selling Satellite TV to customers and offering package upgrading
and technical assistance to Prime Star customers

Education: Northern Kentucky University Highland Heights, Ky BA