CAREER OBJECTIVE: To obtain a position that will focus on a

multiculturalism and marketing skills.

EDUCATION

California State University, Monterey Bay: Bachelor of Arts with

Distinction in World Languages and Cultures, Spanish, 2007 - 3.2 GPA,

Dean's List

SKILLS

Language Skills: Fluent in Spanish and French. Comfortable and

confident in communicating with diverse communities.

Customer Service: Over 5 years of professional customer service.

Excellent in developing good rapport with clients and quick to resolve

customer issues.

Software: Microsoft Word, Excel, PowerPoint, Outlook, Meetingmaker,

Dreamweaver, and Photoshop

EXPERIENCE

Guess Inc

Customer Care Representative Spanish/French

Handle customer, vendor and Guess, Inc. employee inquiries, requests, and

complaints via a blended delivery of telephone calls, e-mail, chat, and

correspondence that are generated primarily from Guess Inc. e-commerce

websites, retail stores and marketing initiatives. Build and strengthen

relationships with Guess, Inc. customers by cross selling and up selling

products in accordance with personal, team and departmental goals and

service quality expectations.

Ball Beauty Supplies Inc,

Builds a relationship with various vendors of cosmetic lines and beauty

products. Ensures customer service at all times with clients.

Continuously places orders with vendors to make sure all products are well

stocked. Runs and maintains a You Tube Beauty tutorial and Beauty channel

for Ball Beauty Supplies to create more website, store traffic and larger

profit margins.

The Los Angeles Dodgers,

Hospitality Team Member, 02/09 - Current

Acts as concierge to premium services clientele throughout Dodger stadium.

Coordinates with food service and hospitality business center to ensure the

ultimate stadium experience to all guests. Performs hospitality feedback

surveys with clients and provides summary report to executive staff.

Experience with coordinating and managing hospitality team shifts.

Volunteer experience with the Thinkcure! nonprofit organization, Dodger

consumer development team, and Dodger premium services team.

Museum of Tolerance,

Assistant buyer to Museum Gift shop buyer, 10/07-10/08

A Simon Wiesenthal Center Museum, Los Angeles

Provided excellent customer service and product knowledge. Significantly

increased Museum bookshop and gift shop sales. Assisted with selecting and

purchasing retail inventory for bookshop and gift shop. Managed preferred

clients and museum executive accounts. Developed and maintained rapport

with clients, vendors, and museum Staff.

Bloomingdale's Beverly Center, Los Angeles sales

professional 11/09 - 05/10

As men's floor sales professional and personal shopper assists and inspires

customers in fashion selections. Helps to provide excellent customer

service to each customer to meet and exceed daily sales goals.

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