MARICELA SCHMIDTKA

**** ****** ******

SAN ANTONIO, TEXAS 78250

210-***-****

aca6fx@r.postjobfree.com

EMPLOYMENT OBJECTIVE: To obtain a position in a professional office environment where

my skills are valued and can benefit the organization.

EDUCATION:

1992-1996 Edgewood High School

1996-1997 San Antonio College

EMPLOYMENT EXPERIENCE:

July 2013 – current: CPS Energy, Customer Service Representative

• Call center

• Process move in’s and move out’s and transfers of utility services

• Answer emergency and non-emergency calls

December 2012 – June 2013: Bexar County, Precinct 1-1/Assist Court Clerk

• Prepare and issue legal documents

• Prepare court correspondence

• Answer questions in person and by telephone regarding court procedures

• Data entry, research of individual case, court dates, and dismissal or appeal information

• Prepare juvenile transfers

• Enter moving and non-moving citations into system

March 2008 - June 2012: City of San Antonio, San Antonio Police Department/Dispatcher

• Maintain constant status of field units

• Deploying of police personnel according to request of service

• Determine proper response to police service calls

• Dispatch info on computer using two way radios

• Search local and state databases for information

• Provide initial direction to coordinate specialty units

• Certified T.C.L.E.O.S.E

• Answer emergency and non-emergency calls from general public

January 2008 - March 2008: City of San Antonio, Convention Visitors Bureau/Office Assistant

• Front desk duties

• Answer telephones provide customer service

• File and mail magazines/coupons

June 2006 – January 2008: City of San Antonio, Airport Parking/Sr. Office Assistant

• Communications clerk duties, assist supervisor on duty

• Dispatch airport parking shuttles

• Receive payments and data entry for parking and badge ids

• Answer multi-telephone lines and provide customer service

• Create daily employee schedules

• Responsible for employees lunch and break daily schedules

• Cashier

December 2005 – June 2006: City of San Antonio, Municipal Court/Court Clerk

• Collect and process fees related to traffic, parking, warrants, and misdemeanor tickets

• Data entry to ensure payment was applied and accurate

• Process bond monies issue orders for release of booted vehicles

• Research court records and inform defendants of court cost based on judicial orders and

state and city laws

• Coordinate with Bexar County jail regarding release of prisoners, issue orders from release

of booted vehicles

• Provided customer service

• File and mail receipts

February 2002 – December 2005: City of San Antonio, Accounting/Sr. Office Assistant

• Collect parking, taxi cab, tenants, landing, passenger, and other revenues due to the city

• Answer telephones and provide customer service

• Receive large amounts of currency and checks

• Record cash and credit transaction, disability forms

• Data entry on parking and departmental reports

• Balance receipts and maintain daily parking

• Enter airport employees into system for employee parking

• File and mail payments

REFERENCES:

Wynetta Warren

City of San Antonio

Airport Parking Supervisor

210-***-****

Beatriz Martinez

Embassy Suites San Antonio

Director of Human Resources

210-***-****

Herminia Medrano

City of San Antonio

Call Taker

210-***-****

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