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Manager Customer Service

Location:
Indian Trail, NC
Posted:
November 22, 2013

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Resume:

Jim Nellis

**** ******** **** ****** *****, North Carolina 28079 717-***-****

aca6dq@r.postjobfree.com

Summary

A results-focused and forward-thinking operations manager with a

chemical background and a successful record of accomplishment in

plant/warehouse management, scheduling, resource allocation, technical

support, manufacturing, budget management, product development,

program/project management, staffing, training, and customer service.

Utilizes strong analytical talents and keen attention to detail to

implement best practices and progressive solutions. An enterprising

and interpersonal motivator who works well with all levels of an

organization and management. A cost-conscious and dedicated leader

who maximizes operational effectiveness and profitability.

Experience

Exopack Advanced Coatings Matthews, North Carolina

Plant Manager 2012-2013

Managed all plant activities for all functional areas, including

scheduling, resource allocation, and technical support for specialty

coatings. Oversaw 75 manufacturing associates, with annual budget of

$5,000,000. Served as operations representative for new product

development and technical expert for customer inquiries, as well as led new

capital projects in functional areas, staffing requirements, capacity

modeling for future growth, environmental compliance, and Lean

implementation. Completed $8,500,000 capital equipment installation and

start-up, which increased overall capacity of plant by 30%. Upgraded

existing equipment through capital project to level load capacity on two

clean room coating lines.

. Developed cost-savings programs in all areas to reduce operating

budget by 5%.

. Used SMED methodology, reducing change over time by 10%.

. Designed targets for OSHA recordable cases along with lost time.

Achieved 377 days since last lost time and reduced OSHA recordable

from six to two for current year.

Adhesives Research, Inc. Glen Rock, Pennsylvania

Production Manager, Warehouse, Mixing, Polymerization, Coating 2005-

2012

Managed all daily production activities for all functional areas, including

scheduling, resource allocation, and technical support for pressure

sensitivity tapes. Oversaw 65 manufacturing associates, with annual budget

of $2,000,000. Served as operations representative for new product

development teams and technical expert for customer inquiries. Led new

capital projects in functional areas, staffing requirements, capacity

modeling for future growth, Hazmat Spill Response Coordinator,

Environmental compliance, and Lean implementation. Implemented 5S

methodology on all functional areas, with development of audit system for

sustainability. Improved on-time delivery to internal customers from 50%

to 93%, with overall goal of 99%.

. Developed Hoshin matrix to tie functional goals to overall corporate

goals shared with all production staff monthly.

. Designed cost-savings programs in all areas to reduce operating budget

by 2.5% over last three fiscal years.

. Used SMED methodology, reducing change over time by 25%.

. Created several Kanban systems for MRO items to ensure availability of

necessary consumables for production staff.

. Developed targets for OSHA recordable cases and lost time for

functional areas.

Felix Schoeller Technical Papers, Inc. Pulaski, New York

Pilot Plant Manager 2002-2005

Managed all pilot plant activities, including new product formulations, new

equipment purchases, scheduling of pilot equipment, customer sampling,

internal testing of research and development projects, and workload of

pilot technicians.

Additional Experience

Development Engineer, 2000-2002. Developed photographic grade papers for

digital applications, including all bench-work, pilot scale-ups, and

production scale-ups, with duties, including design of new paper

formulations, such as paper formula, extrusion coating of paper, and

aqueous coating. Formulated new polymer coating for digital applications.

Served as chief researcher for coating surfactants for all new and current

aqueous coatings. Performed process engineering for all coating

formulations. Created new polymer extrusion coatings for digital

applications, including extrusion of PET, PE, PP, and Acrylic polymers.

Labelon Corporation, Canandaigua, New York, Research Chemist, 1997-2000.

Developed and implemented new polymer coatings for inkjet media, along with

formulating for specific coating applications, including, but not limited

to, all bench-work of new coatings, pilot coating of formulation,

production scale-up, and benchmarking of material. Managed training of

production personnel in all new inkjet coatings and new coating

technologies. Designed all quality control procedures for evaluation of

inkjet media. Troubleshot all new and current production formula on all

inkjet substrates, including paper and film products. Created new

processing techniques for dispersing of organic and inorganic pigments for

coating formulations.

Zotos International, Geneva, New York, Chemical Analyst, 1995-1997.

Involved with various analytical testing of raw materials, hair care

products, and quality control components of finished materials. Served as

lead analyst in implementation and management of new HPLC, FTIR, and GC

systems.

Bausch & Lomb Frame Center, Rochester, New York, Intern, 1992-1993.

Performed various analytical tests in electroplating baths. Developed new

analytical method for testing saccharin levels in nickel-plating baths.

Education

Rochester Institute of Technology, Rochester, New York

B.S., Chemistry, 1994

Certifications

APICS Production and Inventory Management, 2009

Leadership Development Network, 2008

Finance for the Non-Financial (Penn State), 2007

Patents

Vinyl Films with Improved Curl Properties, U.S. #6,595,632

Opaque Transfer Material, U.S. #6,683,026

Laminate Material with Heat Activatable Layer, U.S. #6,866,904

Affiliation

APICS

Computer Skills

Microsoft Office Suite, Minitab, Project, Oracle, SAP



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