Andre Waters

**** ****** ****** **** *******, NC 27616 919-***-**** aca6d3@r.postjobfree.com

Objective

Bringing 10+ years of experience in Information technology and office management positions. Known for sustaining high morale by providing a sense of purpose and direction, displaying professionalism, demonstrating leadership by example, taking accountability, and getting the job done. Critical and analytical with intuitive instincts and the ability to think outside of the box. Strong interpersonal skills; ability to easily build rapport across cross functional teams. Highly organized. Dependable and responsible thriving in challenging situations.

Relevant Experience

NC FAST Raleigh, NC

Staff Implementation Development Specialist Aug 2012 - Present

• Provide onsite system support & guidance on NC FAST case management system within Department of Health & Human Services in counties statewide.

• Provide assistance in navigation, troubleshooting cases & analyzing problems encountered by the NC FAST system.

• Assist with testing software(HPQC), Help desk support and classroom training activities.

• Communicating with and engaging staff, assisting with development strategies to reinforce practical application, assessing readiness & proficiency of users.

• Tracking progress & measuring increased success by users.

• Communicate with developers & project staff to enact plans for achieving success in NC FAST.

NORTH CAROLINA DEPARTMENT OF JUSTICE Raleigh, NC Processing Assistant V Feb 2012 – Aug 2012

• Works with inventory data to prepare reconciliation reports. Responsible for the development of Standard Operating Procedures (SOPs) related to the inventory and production process. Recommends levels of inventory required by Administration.

• Collaborates with the Procurement Manager.

• Coordinates and manages the daily physical inventory and weekly cycle counting process. Responsible for tracking daily usage of supplies.

• Provide intermediate work areas and other main storage needed to facilitate supplies

FIDELITY INVESTMENTS/VERITUDE Raleigh, NC

Benefits Representative Aug 2011 – Jan 2012

• Answering customer inquiries with a professional attitude and manner while adhering to measurable departmental goals.

• Processing transactions accurately.

• Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g. computer systems, online resources, and business partner relationships.

• Actively participating in Quality Improvement Process

• Demonstrating excellent call handling skills, patience and respect with complex/non-complex calls

• Establishing rapport with customers, making them feel unique and valued.

• Completing Client Benefit/Insurance Plan Training and ongoing education and learning.

• Defining a problem clearly and escalating concerns appropriately when necessary.

TIGER DIRECT, INC Raleigh, NC

Business Account Manager Oct 2007 – Aug 2008

• Responsible for driving sales through up-selling, cross selling techniques as well as delivering exceptional customer service to corporate and government customers. .

• Renewed relationships with past buyers to drive future business. Worked with clients to understand their business needs and provided solutions. Monitored the progress of account development.

• Followed-up on customers’ request for assistance, literature, price quotes, etc., while establishing a high level of customer service.

• Alerted and reported changes in market conditions, competitive activities, and customer preference. Maintained designated average of daily outbound calls. Achieved biweekly and quarterly goals.

CDI Cary, NC

Computer Consultant/Database Analyst Sept 2000 – June 2002

• Completed problem description, system description, information tips and knowledge base searches.

• Recorded the BIOS and drivers levels, recommended current drivers and firmware.

• Documented customer inquires while eliminating system problems.

• Provided documented fix in action plan.

• Created and updated databases using Access. (Operating systems used were OS/2 and Windows 2000)

Work Experience

EDUCATION

Bachelors of Science in Computer Science

May 1999

Shaw University

Raleigh, NC

CORE COMPETENCIES

Project Management

Software Testing

Database Design & Management

Data Flow & Process Mapping

Systems/Software Implementation

Network & Systems Administration

Scheduling

PROFICIENCIES

Applications

HPQC,Visual Basic, Microsoft Excel, MS Office, Work Perfect, DAS, HOBS, Billing, Data Entry, and the Internet. Microsoft Office: Excel, Outlook, Ceris, Oracle AR, Lotus Notes, Extract, BWS, Base Pay Application, PBC and Variable Pay tool, Opportunity Market Place, People Soft, Virtual Machine/System Product (VM), Human Resource Tracking System (HRTS), and HRMS Oracle.SAS, SPSS

Systems

Proficient in Windows 95, Window NT, Windows 2000, SAS

Languages

C, C++, JAVA, COBOL, Pascal, Visual Basic

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