Monika Jesook

718-***-****

aca6c0@r.postjobfree.com

OBJECTIVE

To provide quality related services, strategic thinking and unsurpassed

analytical & decision making skills to meet corporates day to day

objectives, goals and long term success. I bring into business process

knowledge, full system development life cycle (SDLC) experience and

industry standard methodologies (Agile, etc.) to align the business with

automated business solutions.

PROFESSIONAL EXPERTISE

Extensive experience in business analysis, planning, reporting,

documentation, validation and change control.

Adaptability and flexibility including ability to manage deadline pressure,

ambiguity and change.

Good collaboration and influencing skills. Good analytical and decision

making skills.

Plan and manage projects through all phases of a project life cycle (SDLC).

Understand and document "as is" and "to be" process flows. Writing for web

application.

Develop artifacts such as business requirements document, user interface

design specifications, functional specifications document, wire frames,

screen mock ups, user scenarios, data flow diagrams, cost/benefit analysis,

project plans and scope. Monitor and report status and assess the accuracy

of documentation.

Create High Level Design and Low Level Design documents, test plans and

test scripts. Extensive experience in User Acceptance Testing (UAT).

Familiarity with Relational Database concepts and SQL. Data Mapping

experience.

Expert with any tool including MS word, excel, visio, access and power

point. Strong technical writing and process mapping skills.

Proficient with project planning tools such as, Microsoft Project and

spreadsheets.

Experience working with business sponsors, business executives, customers,

development team as well as senior executives. Experience working with

virtual teams. Ability to effectively interact with all levels of

management.

Global consumer finance sourcing experience. Prior Call Center experience.

Technology service desk experience in the banking sector (Bank of America).

Human services information technology (HRA MIS) systems experience

involving exposure to Medicaid, health care, long term care and benefits.

Organized and detail-oriented professional.

TECHNICAL ENVIRONMENT

Operating Systems : XP/ Vista/ WIN 7

Project Mgmt and Case Tools : MS Office, MS Project, Visio, UML, RUP

Quality Management : Six Sigma - DMAIC

PROFESSIONAL EXPERIENCE

Bank of America, NJ June 2012 -

Dec 2012

IT Business Analyst - Consultant

Bank of America's Technology Service Desk had requirement to provide

assistance to senior leadership on a variety of tasks and assignments on

critical projects with timely resolution and feedbacks. The position

presented ability to work from home. I have a dedicated office space in

alignment with company's requirements.

My duties included the following:

Researching, volume processing and real time modification around product

management. Validating the development code for product pricing and

providing approvals. Used data and number mapping.

Investigate and respond to email inquiries on expenses, cost center

charges, etc. within the organization.

Understand vendor processes and document them. Understand the invoice

reconciliation process in detail and assist wherever required.

Manage multiple applications/development projects such as: Expense clean-

up, Clarity timekeeping, Project Forecasting, Compliance Violation and

Incidence Management, Support Tag Issues, TS&EM Reports Generation,

Recognitions, etc. Extensively used MS word, power point and excel.

Experience with the bank's internal Share point website and researching &

accessing the information out. Use of Agile Methodology.

In Clarity Timekeeping: Obtained training on Clarity Report Generation.

Weekly report generation for FOCA hierarchy. Variance report created to

show actuals vs. forecast. Variance report sent to SLT weekly.

In Project Forecasting: Attended meetings on 7+5 forecast. Kept a close

watch on our products and services having variance a$ 280.11nd cross-

checking with our spreadsheet.

Download reports from TS&EM Utility tool in order to perform analysis

around whether the current support and source tag rules are working

appropriately. If they were not working properly, set up meetings with the

Database Administrator to understand how the rules are working currently

and update the rules to meet the new business requirements. Used Mockups

and wireframes to clarify the functionality.

Stay at the top of support tag and hierarchy rules to perform tasks around

them. Provided recommendation to update logic and verbiage in critical

support tag rules and definitions when needed.

Provide training on TS&EM Utilities for process transition. Worked with

users.

Perform testing and provide approvals both for testing and production

environments around service desk rules on product charges.

Attend all meetings and sessions required by the stakeholders.

Assist the manager with side projects, presentations and documentations.

Proof reading and editing business related communications.

Recruit stop, NJ Dec 2009- Mar

2012

Sr. Business Analyst - Consultant

Recruit stop is a small scale Information Technology solutions provider

catering to clients all across the Americas and to some offshore businesses

as well.

The company provides automated solutions to other companies in the U.S as

well as offshore. Some of their technology projects are designed, developed

and managed remotely from India and / or their offsite office located in

New Jersey. My duties included the following:

Worked collaboratively with other BA's, Developers (onshore and offshore)

and end users to gather and review process requirements.

Created use case documentation for business and functional specifications.

Designed process maps, charts, tables and work flow diagrams for business

justification and requirements. Intensively used Microsoft Office Suite- MS

Word and MS Excel, flow charting software -MS Visio. Created wireframes

using company softwares.

Worked on invoice reconciliation procedures and steps required for accuracy

of payments made to vendors. Data analysis.

Reviewed the work of other Business Analysts to make sure that the system

specifications are in accordance to the business requirements. Also,

reviewed process flows for redundancies and disconnects.

Reviewed existing prototype screens with the User Interface (UI) and use

case documentation for gaps and ensuring that they match according to the

business requirements.

Created test scripts for User Acceptance Testing (UAT).

DOITT, The City of New York, NY Sept 2009

- Dec 2009

Business / Data Analyst - Consultant

City Hall is engaged in the Phase 2 of CDA - Data Integration Project

wherein I joined as a Business Analyst Consultant. My job included:

Create a New Exchange Analysis document (using MS Word and PowerPoint) for

Phase 2 which outlines the new exchanges between the Stakeholder agencies.

This included data migration activities within exchanges as well. Used

large numbers of data mapping.

Update the New Exchange Analysis document with changes and new requirements

from the agencies.

Maintain traceability between business design and requirements. Identify

and resolve defects in requirements and business designs.

Deploying change management wherever required.

Deliver the Detailed Business Requirements Document for Phase 2.

Communicate with the agencies changes in the New Requirements.

Assist the manager as required.

KnowledgePoint360, LLC, Secaucus Aug

2008 - May 2009

Business Analyst- Consultant

Physicians' world Speakers Bureau is a business solution to manage events

and related services. The solution is focused towards pharmaceutical/

healthcare benefit companies.

A new Application is being developed to serve as an end-to-end solution for

their pharmaceutical clients' educational and marketing needs. The

Genentech Project would consist of event management, speaker

administration, contract management, speaker interface, expense and

payments management, alerts, template management, evaluation management and

reporting functionality. The application will be integrated with external

application for check processing and billing. The application enables

pharmaceutical companies, vendors and speakers to collaborate to setup,

mange and execute an event effectively and efficiently. Typical users of

the system would include administrators, client representatives, client

brand personnel, client coordinators, vendor coordinators and speakers. The

application will be web enabled and the architecture will accommodate

multiple clients in a single instance, that is, it will enable the

application to be deployed in an application service provider environment.

My duties included:

Created and maintained use case documentation for business and functional

specifications.

Designed process maps, charts, tables and work flow diagrams for business

justification and requirements. Intensively used Microsoft Office Suite- MS

Word and MS Excel, flow charting software -MS Visio.

Reviewed existing prototype screens with the User Interface (UI) and use

case documentation for gaps and ensuring that they match according to the

business requirements.

Conducted Quality Assurance (QA) testing on the User Interface (UI) screens

and UI documentation.

Worked collaboratively with other BA's, Developers (onshore and offshore)

and end users to gather process requirements.

Created test scripts (test cases) for User Acceptance Testing (UAT).

Performed UAT as advised and logged defects found in issue-tracking system

(Adminitrack).

Exposure to Sharepoint 2007. Added, edited, accessed files and folders in

Sharepoint.

Prioritized work to meet milestones and complete deliverables in a timely

manner while adhering to the business requirements throughout the project

lifecycle.

Communicate issues and status to management.

Provides day-to-day operational support for Enterprise Planning.

Environment: MS Excel, MS Office, SQL, .Net, MS PowerPoint, UML and Windows

2007.

HRA MIS, The City of New York, Brooklyn

Mar 2007- May 2008

Sr. Business Analyst- Consultant

The Department of HRA MIS (Human Resources Management Information Systems)

Internet Services Division in the City of New York has numerous

requirements for application development. I worked in the Brooklyn office

for many different projects such as, LTC Web, LTHHCP, ALPS, PERS and SORTS.

Most of these projects required planning and implementing changes to the

legacy systems providing healthcare programs or services. The changed

systems or new applications will serve as a medium to provide long term

care and home care facilities to its existing and new clients who may or

may not have Medicaid.

My duties included the following:

Communicating with the HRA users, including managers and senior management

to understand their business requirements.

Gathering and analyzing functional and technical requirements.

Working with tools like MS Visio, PowerPoint, MS Excel, MS Word, etc.

Designing process flow diagrams and user stories to capture all business

and system processes in detail.

Documenting the requirements after they are completely understood and

approved by the HRA users.

Created documents such as, Business Requirements Document (BRD), Summary

Statement of Proposed Project, Detailed Project Definition, Formal Agile

SDLC Methodology, Programming Specifications, Functional Specifications

Document, Project Plan and scope document, Users Acceptance Testing, Change

Management etc.

Assist with UAT (user acceptance testing).

Overall responsible for project management, analysis and documentation of

projects LTC Web and SORTS.

Solely responsible for documentation of projects ALPS and PERS.

Provided process and systems training to users as needed.

Environment: MS Excel, MS Office, MS Visio, UML and Windows XP

Professional.

Pursued MBA from the Year 2005 - 2007

American Express Global Service Center, India

Nov 2003- Nov 2004

Sr. Executive

American Express is one of the most respected financial service brands in

the world and one of the largest distributors of Mutual Funds the world

over. As part of their customer service disputes, I assisin

the development of an Integrated Reporting System for Credit Cards Disputes

to analyze, track and report all of their disputed credit card transactions

at American Express.

My duties included the following:

Conducting disputed Case Analysis and Reporting.

Worked on MS-Excel, Visio and MS Project.

Analyze and design process flows and PowerPoint presentations.

Responsible to achieve self and team deliverables and task milestones.

Interaction with senior management, analysts and software developers.

Worked in-close with Subject Matter Experts and trainers.

Understanding the requirements and analysis for timely case resolution.

Environment: MS Word, MS Excel, MS Project, Visio, UML, Windows XP.

GE Capital International Services, India

Aug 2002- Nov 2003

Business / Process Associate (Process Management)

GE's GCF 'European Sourcing' is a sourcing process for 19 businesses in

Europe. The process required financial planning, analysis and reporting.

The project was to improve the existing reporting and planning process by

deploying new techniques, initiatives and enhancements that met the

company's policies and standards. The whole application process was changed

in order to meet the business requirements of the client. My duties

included the following:

Monthly and quarterly reporting of 19 businesses. Performed regular follow-

ups with financial analysts and experts for calculations (conversion to

Euros currency) on their actual savings and business related queries.

Interaction with 19 sourcing leaders of Europe from 19 business countries

and their team members with the help of meeting tools such as, Sametime,

conference calls etc.

Vendor management and governance.

Analyzed large data sets and calculations in Excel. Extensively worked on

Spreadsheets (Pivot tables, vlookups).

Led conference calls, anytime it was required.

Supported the manager and the team members in the planning process of GE

for sourcing.

Involved in the automation project (IT)for the process that used C++, Java,

VB and SQL.

Trainings undertaken in GE Capital:

DMAIC- Six Sigma Quality training.

Achieving personal goals - E training.

Call Takers Excellence Training.

Business Writing Skills.

EDUCATION

Regis University, Denver, Colorado

MBA - Finance and Accounting (GPA- 3.78 out of 4.00)

Graduated in 2008

Department of Electronics Accredited for Computer Courses, New Delhi, India

U.S Equivalent for Masters in Information Technology

Graduated in 2002

Delhi University, New Delhi, India

Bachelors of Commerce (Business)

Graduated in 2000

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