Erik N Juarez

**** **** *****, *** *******, TX 78211 M210-***-****

Experienced, Detail-Focused Customer Service Representative

Offering 10+ years’ extensive experience in general administration, sales, customer service, and business/office operations; exceptional administrative, clerical, organizational, and office management skills

Career Highlights

Proven track record in general administration, sales, team management, accounting, scheduling, and customer service. Exceptional communication, negotiation, and interpersonal skills; pleasing phone manners. Well-organized. Team player who is able to relate to people at any level. Perform well in high-pressure, fast-paced environments. Multitasking abilities. Results-driven. Consistently exceeded performance expectations/goals. Computer proficient. Competencies include:

v Executive/Admin Support v General Administration v Scheduling/Office Management

v Billing/Invoicing v Employee/Team Mgt. v General Accounting/Bookkeeping

v Customer Service v v Marketing

Select Accomplishments

q Utilized administrative skills to improve efficiency and ensure seamless flow of business operations.

q Successfully organized and managed high volume business/office operations.

q Leveraged service skills to develop strong business relations; achieved high levels of client satisfaction.

Professional Experience

HORIZONTAL CONSTRUCTION ENGINEER

TEXAS ARMY NATIONAL GUARD, San Antonio, TX

Constructing road foundation. Trained in immediate combat response. Strong focus on discipline and mission accomplishment.

FUELER/SALES CONSULTANT

CHEMOIL ENERGY, San Antonio, TX

Febuary 2013-Present

Fueling fracking pumps for oil wells. Providing customer service and sales consultation for current and potential clients.

NEW HIRE SUPERVISOR/MEMBER RELATIONSHIP SPECIALIST I

USAA, San Antonio,TX September 2005- 2011

Provide “Best in Class” service to members calling to issue and adjust Auto, Renters, and VPP policies. Assist in determining proper coverage and suggest additional products and/or services to suit their individual needs by applying the “Know, Understand, and Provide” philosophy.

Nominated for Employee of the Quarter January 2006

2 year member of the Pride team

Lead acquisition representative in the Winback Campaign

Data Entry Associate

PacifiCare Secure Horizons, San Antonio,TX Aug. 1999 – January 2005

Scanned and compiled all medical claims for the Southwest regional departments. File records of insurance transactions and complete medical documentations in full to verify coverage information.

Ensure appropriate contributions by actively participating in the requisition, training and orientation of new personnel as required.

Ensured optimal functioning and efficiency of operations.

Follow through on outstanding issues to the point of resolution (e.g., collections and administration issues).

Education

San Antonio College – graphic design/sociology major

Palo Alto College – graphic design

Brook Haven College – graphic design

References Available On Request

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