Jennifer McCrary

*** * ****** **, ********, CA **016 * aca687@r.postjobfree.com *

909-***-****

PROFESSIONAL EXPERIENCE

Collabera Inc. - Contractor at Bank of America Los Angeles, CA

Senior Business Analyst - Mortgage Servicing: FHA-HAMP Loan Modification

Program 10/12- Present

Supported and participated in medium to large national projects and

initiatives within the mortgage servicing department - specifically in the

loan modification business unit. Assisted with enhancing/improving

business procedures and controls to improve operation efficiency,

effectiveness and quality that has directly led to the delivery of over

20,000 permanent loan modifications.

Produced daily, weekly, monthly and ad-hoc reports using MS Excel and SQL

queries to generate accurate numbers for production numbers and targeted

SLAs. Prepared and at times presented reports to all levels of management

using MS PowerPoint to bring visibility to project milestones, obstacles

and updates allowing for quick and informed decision making.

Successfully completed 3 phases of an internal audit for FHA-HAMP Delayed

Converstion loans. Presented any potential findings to Legal, Risk and

Complinace with a clear and concise explanation which resulted in a Pass

for all phases of the audit - pass rate of 95% or higher.

Assisted in the development and maintenance of the loan modification

appeals process. Identified potential issues and mitigated risk which

enabled to mail out over 95% of loans across all Delayed Conversion Loan

Modification Programs within the 60 day SLA.

Consistently recognized for efficiency, "Can do attitude, and ability to

follow project through to completion under high levels of pressure. Built

and maintained quality working relationships across departments.

Southern California Edison Irwindale, CA

Analyst - Program/Project 2 (APP2) 04/07- 08/12

Lead analyst for the Accounts Payable desk within the Program Services

business unit which supported the 11 different Energy Efficiency Programs

and mailed out over 100, 000 checks yearly to customers within SCE's

billion customer territory.

Reviewed final calculations for Energy Efficiency Rebate incentive

checks. Obtained approval and mailed over 100 checks daily within the 30

day SLA.

Selected by executive management to be a member of an elite team

dedicated to test, implement, support and stabilize 3 phases of SAP

including bolt on programs such as AutoCAD (Graphic design tool) and CRM.

Communicated to both internal/external clients and consultants to

immediately resolve technical and process issues related to system

implementation.

Developed training material and trained other analysts, peers and members

of senior management which increased production and efficiency by 22% which

contributed to meeting the department and business unit Key Performance

Indicators.

Broadview Mortgage (Part-time position) Various Cities, CA

Presenter/Event Manager/Analyst 11/09- 05/11

Conducted educational seminars/trainings focusing on needs of potential

home-buyers to communicate to a wide variety of audiences.

Analyzed, developed and delivered effective presentations using

PowerPoint and other tools to insert graphs/tables from various software

such as Microsoft Word, Excel, and Project

Fielded questions from those who attended the seminar and analyzed the

post-seminar surveys/feedback and reported it back to manager/owner.

Successfully completed 25 seminars to over 300 people resulting in 100

new clients for Broadview Mortgage which resulted in closing over 20 loans

over a 2 year span.

ACTIVITIES

Temple City School District 1996-Present

Over 15 years of program management experience for the performing arts

department within Temple City School District providing direction and

coaching to students through choreography.

Created and managing scholarship program for graduating high school

seniors who have a 3.0 or higher and have been in performing arts for 2 or

more years.

EDUCATION

Citrus College - Pursued AS in Mathematics Glendora, CA

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