AJIT SINGH

Address: N-***, Phase-*, New Palam Vihar

Gurgaon-122017, Haryana, India

Mobile: +91-981*******

E-Mail: aca67m@r.postjobfree.com

Objectives

Strive to be a part of a professional organization wherein I can learn,

strengthen my skills & grow with the organization.

Work Experience

28th Dec 2009 - till date

Mercer India Pvt. Ltd.

Currently working as Process Champion (Band-4) in Defined Contribution

(DC) for US Operations since 28th Dec, 2009 at Global Operations Shared

Services (GOSS)/ Client Services Group. Mercer (Symbol - MMC) Mercer's

global network of more than 43,000 employees, based in over 40 countries,

ensures integrated, worldwide solutions.

Mercer is a leading global provider of consulting, outsourcing and

investment services, Mercer consultants help clients design and manage

health, retirement and other benefits, and optimize human capital. The

firm also provides customized administration, technology and total

benefits outsourcing solutions.

Technical Responsibilities:

Travelled to United States in Sep 2013 (Norwood Location) and successfully

transitioned the most complex piece of DC Business (Omni Processing) to

India center in the span of 7 weeks.

. Document Standard Operating Procedures for all 9 different processes.

. Took training for 9 different most complex processes in the span of 7

weeks.

. Build and excellent relationship with the onshore team.

. Providing daily reports to offshore managers on daily basis.

. Took sign off for the Sop's.

. Standardized processing steps for onshore and offshore parts

. Created different tracker and took approval as well.

Part of Omni Adjustment Team (GOSS) till August 2013

. Gained Knowledge about DC (Defined Contribution) 401K Plans

. Working in Omni Adjustment Reconciliation Team.

. Correcting errors which happened due to system issues, participant's

error or due to wrong information provided by clients.

. Creating Daily MIS and daily CU Reports and weekly reports.

. Uses analytical and financial research methodology and tools to perform

the tasks

. Performs initial review of submissions from client teams and evaluates

completeness, accuracy and appropriateness of proposed

transaction/requests.

. Making Daily Volumes reports & sharing the same with management and

onshore Managers

. Creating and Updating Standard Operating Procedures (SOP's).

. Work Allocation, Queue Management and doing Quality Check for all the

processes

. Handling various Clericals and Return Mails Job as requested.

. Handling Various adjustments like Negative Contribution, Loan records

and payments, distribution, Withdrawals, Exchanges, auto rebalancing, RMD,

ROE, QDRO, SSN merge, termination and Forfeiture/gain allocation account

for the participants as per the PSR request

. Rectifying the error/omission by processing as off transactions into

participant account as per the request.

. Buying and selling of shares and funds depending upon the participant /

client request also calculating the gain and loss for the same.

. Doing Cash balancing and Share balancing for DC Plans.

. Processing is done mainly on OMNI PLUS, Checks are handled on OMNIPAY and

demographic adjustments are done on POL (Putnam Online).

. Preparation of Learning Paths for new hires.

. Work Allocation and queue Management (also keeping the track of

individual team member's performance).

Application/Software: M.S Excel, M.S Access, Mainframe, POL, OMNI Pay, OMNI

Plus, Siebel, DOC-MAN, DST Vision, Advisor Central and Citrix.

People Management responsibilities:

. Provides first point of contact for guidance to the team and only

unanswered / new questions or queries are put to onshore team

. Identify training, learning & development opportunities for the team

members

. Responsible for quality of output through internal review mechanisms

. Workflow allocation and ensuring delivery in agreed timelines

. Providing team members with performance feedback; helping Manager in

completing periodic performance reviews

. Manage day-to-day administrative issues and communicating appropriately

to the Client Service Analyst team at GOSS

. Responsible for Achieving client satisfaction measures / project critical

success factors

Part of Learning & Development (L &D) Team (Mercer)

Besides working in Operations, I am also a Part Time Trainer and conducting

DC-Domain, Siebel application and Plan Online (POL) for New Hires.

MIS Reporting:

. Coordinating the MIS work under the supervision of my seniors.

. Preparation of Monthly MIS reports.

. Preparation of Process performance reports for the Client on daily

basis.

. Quality and Internal Dashboard Management.

. RCA, FTE Allocation, weekly and Monthly Volumes reports.

. Transport Delay daily tracker preparation and send for entire DC LOB.

6 TRANSITIONS

Transitioned these processes in MERCER:

1. Required Minimum Distribution (RMD)

2. Return of Excess (ROE)

3. American International Group (AIG) Monthly variation reports

4. AIG RMD Project

5. Qualified Domestic Relations Order (QDRO)

6. SSAE Audits- Created Packages for 8 Teams

ALTIUS Program (Mercer)

Part of ALTIUS program under which we prepare and mentor people for

Internal Job Posting. We grooming them by giving interview tips and enhance

their English, Maths and reasoning skills and some Do's and Don't.

Achievements with Mercer India:

. Selected to pursue ASPPA Course(American Society of Pension

Professional & Actuaries course from US sponsored by Mercer India.

. Awarded the Rising Star of the month in Mercer India PVT. LTD.

. Awarded the Star of the Month in Mercer India.

. Awarded the 2 Spot awards in Mercer India Pvt Ltd.

. Awarded Zero Error Quarterly certificates.

. Successfully submitted 8 PRAGATI Ideas to get Yellow Belt Certificate.

. Got 3 Sleep Tight (Client appreciation) certificates.

. Cleared IJP to become a Part Time L&D Trainer.

. Awarded Train the Trainer certificate conducted by I-Experts

Solutions.

17th Dec 2007 - 27th Dec 2009

Quatrro Bpo Solutions Pvt Ltd

Worked as Senior Fraud Analyst in Debit Card Fraud Prevention (DCFP)

process for JP Morgan Chase Bank (US Operations).

Major Responsibities:

. Detecting Fraud in Debit Cards and Review Transactions and block

or verify the transactions based on financial histories of the

customer.

. Caught fraud patterns on daily basis.

. Trained new Batch people by Mentoring them

. Preparing all Daily reports and fix any issued if founds

. Doing Quality Checks for transactions processed by others.

. Continuously did floor Support since process started.

. Handled Team by keeping an eye on the performance of the each

Analyst.

. Send an Internal Reports to Managers and Vice-President and

mails to Clients.

. Keep an eye on Daily Target and breaks for each Analyst.

Achievements with Quatrro:

. Awarded the Top Performer of the year 2008-2009 in Quatrro Analytics &

Management Services Pvt. Ltd.

. Awarded as Top Performer for the Quarter July 2009- Sep 2009 in

Quatrro.

. Awarded as Top Performer for the month July 2009 in Quatrro.

. Awarded Sherlock Holmes Award by the VP of Debit Card Fraud

Prevention, JPM Chase Bank.

. Acknowledged for the Top performer of the Week by the Quatrro Risk

Management Team.

Nov-2005-Dec 2005

Internship at Confederation of Indian Industry (CII

One month worked as Trainee in Technology Division from Nov, 2005 to Dec,

2005 in Confederation of Indian Industry (CII). Coordinating the Events

organized by CII with the companies.

\

Computer Knowledge

. Windows 98/2000/2003/2007,XP

. MS-Office, Internet savvy.

. Done one year Diploma in Information Technology(DIT) with 71% from

NIIT in 2004

Education

. Master in Finance from ICFAI in 2012

. Chartered Financial Analyst (CFA) from ICFAI University in 2007

. Completed Advanced Diploma in Finance from ICFAI University in 2007

. Diploma in Business Finance (DBF) from ICFAI University in July 2006

. Done Bachelor of Commerce from Delhi University with 1st Division in

2005

Academic Achievement

. Got Highest Marks in Costing & Statistics in 3rd year in Graduation

. Got Highest Marks in Economics in 2nd year in Graduation

. Got Highest Marks in Business Organization and Management in 1st year

in Graduation

. Got 2nd Position in 1st year of Graduation

Personal Details

Father's Name : Puran Bhag Singh

Mother's Name : Gurmeet Kaur

Date of Birth : 22-11-1984

Languages Known : English, Hindi and Punjabi

Passport No. : H9622514

VISA Status : US- H3 VISA

ASSET

Assets

Good understanding of Human Behaviour, keen desire to achieve Success, Self

Discipline, Optimistic attitude, Good research and analytical skills,

spirit of team work and cooperation, Adaptability and learning ability,

believe only in results, regular and punctual.

DECLARATION

I hereby declare that the facts given in resume are correct to best of my

knowledge and belief.

Place:

AJIT SINGH

Date:

Contact this candidate