Nur Muhammad

647-***-**** ***, Staines Road

aca67h@r.postjobfree.com Scarborough, ON, M1X 1V4

PROFESSIONAL PROFILE

Desktop Support Technician with more than ten years of experience, having built a solid track record of committed

to professionalism, highly organized, able to see the big picture while paying attention to minute details combined

with excellent communication skills.

SUMARRY OF TECHNICAL SKILLS

Migration of client computer systems from Windows vista to Windows 7 platforms. Following procedures set

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by client to save data, image and restore settings to new or existing computer systems. Map network

printers and drives, installing required applications and manage a deployment list

Extensive experience in installation, administration and networking

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Through knowledge of Windows: 8, 7,Vista and MacBooks, Fedora 13

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Server administration with Microsoft 2003/2008, Small Business Server with Enterprise environment,

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Transmission Control Protocol (TCP)/Internet Protocol (IP)

Services servers using Active Directory Service, Group Policy Object (GPO), DHCP, WINS and DNS

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Administering Internet Security and Acceleration Server 2006

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Knowledge and experience in SonicWall and other IDS Software

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Installation, configuration and maintenance of virtualized systems in VMWare

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Configuring Microsoft Outlook and Outlook Express

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Designed, Administrated LAN, WAN, Utilized Veritas Backup Exec for Data Backup

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Configured and maintained Cisco Router and networking Switches

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Configuring and deployment software packages using SCCM 2012

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Experience with GPS and Smartphone devices and other networking peripherals

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Excellent knowledge in BMC Remedy for Auditing and Ticketing

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Experienced Documentation including warranties, procurement and inventory

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HIGHLIGHTS OF QUALIFICATIONS

Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non

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technical presentation

Excellent organizational skills and ability to prioritize workload

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Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability

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Excellent communication and interpersonal skills

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Negotiating, bargaining, persuading, debating issues without being unpleasant

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Reporting, conveying information explaining issues or procedures

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Nur Muhammad

647-***-**** 238, Staines Road

aca67h@r.postjobfree.com Scarborough, ON, M1X 1V4

IT CERTIFICATES

CCNA – (640 801) Cisco Certified Network Associate. Verification Code: 384244585401DOBI

MCSA – Microsoft Windows Server 2003. Verification Code: 1026511/NurMCSA10

MCTS – (70 351) Microsoft Internet Security and Acceleration (ISA) Server 2006

MCP – (70 270) Installing, Configuring and Administering Windows XP Professional

MCP – (70 291) Implementing, Managing and Maintaining a Microsoft Windows Server2003 Network

Infrastructure

MCP – (70 290) Managing and Maintaining a Microsoft Windows Server 2003Environment

TRAINING RECEIVED

Customer Service, YWCA, Canada 2013 11 18 To 2013 11 18

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Management Information System (MIS), RDRS Bangladesh 2007 09 01 To 2007 09 05

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Course on GIS and GPS, RDRS Bangladesh 2006 02 04 To 2006 02 13

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Veritas Backup Exec, Data Edge, Dhaka, Bangladesh 2004 10 21 To 2004 10 22

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Micro Banking System, FAO, Thailand 2002 02 25 To 2002 03 08

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PROFESSIONAL EXPERIENCE

RDRS – Bangladesh 2000 To 2013

Company Profile: National service provider to remote communities for Education, Health Care, Agriculture and

Micro Banking.

Assistant IT Coordinator 2011 To 2013

Responsible for Network and Server Administration

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Performed server upgrades to include new user entries in Active Directory

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Client Data Backup, Help Desk support

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Updated computers and servers with the latest service packs and patches

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Installed and updated of antivirus into client machine and servers

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Extensively used Service Desk Plus and BMC Remedy ticketing system

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Internal end user training including departmental heads and senior executives

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Improved workplace environment by 5 percent

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Program Manager, IT 2002 To 2011

Responsible for hardware trouble shooting including maintenance and repairs

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Supported Windows operating systems and Microsoft Office Applications

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Managed inventory of IT Assets in all of the branch offices in the organization

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Configured Cisco, Netgear and HP switches in various Branch Offices

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Responsible for identifying and troubleshooting hardware and software issues

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Improved workplace environment by 6 percent

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Nur Muhammad

647-***-**** 238, Staines Road

aca67h@r.postjobfree.com Scarborough, ON, M1X 1V4

Computer Manager 2000 To 2002

Responsible for maintenance of desktop, laptop, printers end user support

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Inventory control and ensuring the backup power system (UPS)

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Experience troubleshooting LAN connectivity issues

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Refreshed more than 200 laptops and desktops to Windows 7 in two months

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Provided technical support for numerous software’s and applications

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Provided employees with comprehensive trainings on uses on software and applications

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Improved workplace environment by 5 percent

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Dhaka Business Machines Bangladesh 1998 To 2000

Company profile: Sales and technical service provider for both commercial and residential customers.

Technical Support Officer 1999 To 2000

Provided internal technical support during installations, configurations and scheduled maintenance

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Provided technical support for desktops, laptops, smartphones and IPads

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Developed Norton GHOST Images and scripts for Desktop and Laptop environment

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Helped configure Cisco switches and access points in the warehouse and confectionary plant

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Deployed and configured 46 multifunctional Laser printers in eight locations

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Assisted in procurement, inventory checking

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Improved workplace environment by 10 percent

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Assistant Technical Support 1998 To 1999

Answered the support telephone line and responding to incoming request

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Maintained computer hardware and software systems

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Assisted seniors with preparation of IT documentation regarding system configurations and

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technical processes

Improved workplace environment by 6 percent

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EDUCATION

Southern University, Chittagong, Bangladesh

Masters of Business Administration, major in Management Information System (MIS).

Carmichael College, Rangpur, Bangladesh

Both a Bachelor and Masters of Commerce, major in Management.

Canadian and International References Available Upon Request

Contact this candidate