Customer Service Marketing
Resume:
Mary “Zannie” Calkin!
Newport Beach, California 92660!
aca66n@r.postjobfree.com!
!
Objective: Strong interest in humanitarian efforts and International Affairs with a !
passion for field work. The Peace Corps will help maximize my skills and allow me to
make a positive contribution to society.!
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Education! Hawaii Pacific University! ! ! ! Honolulu, Hawaii!
! ! Bachelor of Arts in Political Science! ! 08/2013!
! ! Major: Political Science!
! ! !
Related coursework:!
! Communications! ! ! Journalism!
! Spanish! ! ! ! Environmental Impact Analysis!
! International Relations! ! Computers!
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Work and Volunteer Experience!
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Scalabrini! ! ! ! ! ! ! Cape Town, South Africa!
Employment Access Program/FEIP Intern! ! 09/2013 - 12/2013!
• Hands on work with refugees and asylum seekers & one-on-one interaction!
• High stress environment!
• Cover Letters and resumes!
• Providing positive career advice!
• Teaching English based Digital Literacy Workshops!
• Participated in a restaurant guide seminar!
• Contributed to the FEIP (Foreign Educators Internship Program) offering assistance
to qualified foreign educators!
• Familiarity with South African education system!
• General knowledge of South African system for undocumented persons!
!
Bubba Gump Shrimp Company! ! ! ! Honolulu, Hawaii!
Waitress/Hostess Trainer/Marketing ! ! ! 01/2011 to 08/2013!
Administration!
• Training new hosts in a fast-paced environment!
• Interaction with customers daily!
• Providing exceptional hospitality!
• Team meetings and collaboration!
• Special events/banquet parties!
• Invoicing, imputing flight vouchers!
• Relationships with hotel concierge!
• Assistance to marketing director!
!
People Improvement Organization! ! Phnom Penh, Cambodia!
Volunteer! ! ! ! ! ! 12/2011 - 01/2012!
• Interacted with Cambodia’s youth daily!
• Participated in clean up of the orphanage!
• Leader of creating a working library for students!
• Inventory of books!
• Painting projects!
!
Wargha Sehat Community Center! ! Bandung, Indonesia!
Volunteer! ! ! ! ! ! 06/2008 - 07/2008!
• Taught English to young children!
• Participated in the relocation of an after school care center!
• Interaction with Indonesia’s youth on a daily basis!
• Painting projects!
!
Skills!
• Intermediate in Spanish!
• Microsoft office and computer skills!
• Exceptional customer service & embraces diversity!
• Problem Resolution!
• Relationship Builder!
• Works well under high pressure situations!
• Oral Presentations!
• Administration detail & highly organized!
• Teaching experience in English as well as digital literacy!
• Over 250 hours of community service with Loaves and Fishes, Mustard Seed
and Carlton Plaza Retirement Home (Sacramento, CA)!
• Certification in TESOL (Global Leadership College, Spring 2014)!
!
Honors and Awards!
• Sportsmanship award Summer of 2006!
• Participated in a study abroad to New Zealand in 2009 and in Cambodia in
2011!
• Ka Ho’okipa Scholarship Award in 2010!
• TESOL certified Spring of 2014!
!
Areas of Travel!
• Europe: Switzerland, France, Italy, Germany!
• Asia: Angor Watt & Phnom Penh Cambodia; Bandung & Jakarta Indonesia!
• Pacific: Hawaiian Islands; Gold Coast Australia; North & South Island New Zealand!
• Africa: Western Cape, South Africa!
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Able to provide recommendation letters upon request
Contact this candidate