ANNAMARIA KOLÁŘ

**** ***** ***** ******,

McHenry, Illinois 60050

***/***-****

email:aca5sb@r.postjobfree.com

Summary: Accomplished Senior-Level Information Technology Professional with 20+ years’

experience in both domestic and international settings, and over 10 years of

team leadership experience managing teams of 10+ direct reports.

Demonstrated ability to consistently meet and exceed organizational

expectations by providing superior strategic testing planning and project

leadership. Specialties include Telecommunications Business Requirements,

Business Operations, Production Support, Billing Conversions, Software

Implementation and Support, Extensive experience in Quality Assurance and

Software Testing and expert knowledge of SDLC Waterfall Model methodology.

Experience:

2004 – 2013 United States Cellular, Inc. Bensenville, IL 60106

B/OSS is a $450 million program that is replacing the existing legacy billing system. This

program will requires the conversion of 6 million customers into the new system as well

as support the 200+ interfaces which are used on a daily basis by frontline associates

that support U.S. Cellular customers.

2011 – 2013 Test Manager Front Office, Enterprise Test Management (ETM)

• Coach and mentor a team of 5 associates in providing guidance in testing processes

and deliverables.

• Assist each associate in creating comprehensive development plans and reviewing

quarterly for progress.

• Responsible for individual and team performance in the areas of test

planning, test design and test execution and collaboration with various

workgroups including 3rd party vendors.

• Recommend and implement key process improvements for the department.

• Responsible for the deliver of key projects on time and within budget (90% of projects

-/+10% of E10).

• Identify and implement specific capabilities to manage and ensure quality from

Amdocs delivery as well as other 3rd party vendors.

2010 – 2013 Program Test Manager, Testing Shared Services (TSS)

• Managed and monitored progress of the test design assignments and milestone dates

for the Internal TSS Team (28 testers), Amdocs testing team offshore/onshore (100+

testers) and external consultants (15 externals).

• Oversee and managed 4 TSS teams – Customer Management(CM), Operations

(OPS), Resource Inventory and Management (RIV), and Sales, Order and

Provisioning (SOP)and provided direction to (20) testers.

• Responsibilities included inspection for system testing, end-to-end testing, production

readiness testing, UAT support as well as data creation, provisioning, inventory, and

report validations to minimize impact to customers and business operations.

• Provided daily execution metrics to stakeholders.

• Built relationship with the Defect Manager to provide the updates on the escalation of

defects to the Command Center.

• Built relationships with Development Managers, Business stakeholders to ensure

defect SLAs were met and deployment requests were completed in a timely manner

and drafted a 7 day/week schedule for appropriate coverage.

• Managed resource capacity planning and budget for internal and external resource

onboarding and scheduling coverage for key milestone dates.

2008 – 2010 Lead Test Software Engineer, Enterprise Test Management

(ETM)

• Interim Front Office Manager responsible for coaching and mentoring of 7 internal

associates by providing oversight to their testing deliverables to the their projects.

• Interim UAT Manager for 6 months responsible for coaching and mentoring 3 internal

associates and 5 external consultants and providing oversight to the testing

deliverables for enterprise projects.

• Contribute in the Business Requirement sessions to assess the overall level of

testing efforts to reduce delivery time and costs for Prepaid, Data for Prepaid, and

Product Bundling projects.

• Responsible for reviewing testing deliverables to provide guidance and feedback to 8

UAT Test Leads for test planning and execution phases for the Enterprise Mythos

projects to meet timeline deliverables.

• Maintain relationships with Business Partners, IS teams and 3 rd party vendors relative

to the estimation, test planning and test execution processes.

• Enforce change management processes and Testing Process Methodologies by

reviewing all changes with a department of 30 associates.

• Provide guidance as a Subject Matter Expert to 15 Test Leads throughout the test

planning and execution phases for small to enterprise projects.

• Implement and update existing department testing policies and procedures to a

department of 30 associates.

• Implemented a Change Control process for all changes requested to 10 policies, 3

procedures documents, 7 templates and as well as the department’s Quality Center

testing tool.

• Present all Change Controls to 5 department Leaders and other impacted teams

within the Information Services organization for approval and implementation.

• Monitor 3rd Party outsource vendor testing activities and deliverables to ensure

proper testing and requirement coverage is provided for critical business operations.

2004 – 2008 Senior Business Analyst, Enterprise Program Management

(EPM)

• Participate in the acceptance of products, services and enhancements

prior to implementation to ensure that requirements are met.

• Monitor the application/system utilization within Operations and

identify underutilized functions and features.

• Consult with associates on leveraging current application’s functions

and features.

• Participate and assist in the coordination of UAT testing of

enhancements and problem reports.

• Work with business partners ensure thorough business requirements are

defined and approved on a timely basis for priority enhancements to

applications.

• Act as a central dedicated resource many cross-functional projects.

Ensure business requirements are related to business goals and

priorities.

• Create requirements matrix and review test team’s requirement coverage

reports to ensure new functionality is tested based on business

priority.

2004 – 2000 Verizon Wireless, Schaumburg, IL 60173

2004 – 2000 Senior Project Manager, Engle

Consulting, Billing Consolidations

• Manage project efforts for migration of 1 million+ customers from

legacy billing systems to new systems.

• Facilitate gap analysis to identify and mitigate risk/issues, initiate

change control as needed.

• Act as liaison for business groups and Information Technology to

determine impacts to business operations as well as systems.

• Oversee and provide direction to 6 testers for system testing, data and

bill validations to minimize impact to customers and business operations.

2000 – 1992 Alltel formerly 360 Communications, Sprint Cellular, Centel

Cellular, Chicago, IL 60631

2000 – 1998 Senior Project Manager – Business Process

• Managed all aspects of project management for migration of

internal/external interfaces to ensure project was delivered on time and within

budget.

• Managed all Y2K project management efforts for business unit including

testing and monitoring budget expenditures for business unit.

• Managed, coached and motivated 15-20 individuals from various

workgroups throughout the organization.

1998 – 1997 Southeast Regional Manager - Information Technology

• Converted approximately 56,000 long distance

customers from a stand-alone Access database to a

newly created database on the mainframe.

• Managed System testers and CSRs in North Carolina and Support Reps in Chicago to meet

implementation timeframes for conversion.

• Actively participated in performance reviews, career development and training efforts for the

conversion support team and system testers.

• Participate in monthly Executive Review meetings to assist with

prioritizing projects as related to the impacts to the business.

1997 – 1995 System Administrator – Production Support

• Managed the activities of system testers (3) to meet projected

timelines for production implementation. These activities included

feature (4) and monthly maintenance releases.

• Responsible for developing skills for testing completeness,

methodology, system interfaces and personal development for three

associates.

• Responsible for individual and team performance in the areas

of project management, technical writing and negotiation

skills with various workgroups and the billing vendor.

• Project Manager over new Enterprise business venture to

resell Long Distance service. Evaluated all related

enhancements, determined possible impacts to all other lines

of service including billing, revenue and customer care

modules.

• Responsible for small acquisitions and

divestitures in the billing system. Coordinate

billing cutover dates with other billing vendors,

engineering and marketing.

Technical Skills:

Testing Tools: HP ALM 11, Rational ClearQuest, Rationale ReqPro

Languages: SQL, HTML, CSS

Software: Microsoft Office (Word, Excel, Project, PowerPoint, Visio),

Adobe Creative Suite

Platforms: Citrix, TOAD, MS Access

Education: Art Institiute Online Program, Pittsburgh PA

2011

Assoicates Applied Science in Interactive Media and

Web Design

Inducted National Technical Honor Society

Accomplishments: TOP Award recipient 2008 for Quadplex Billing

project, and TOP Award nominee 2010 for Data for Prepaid project.

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