Nyisha D. Alexander

*** ***** ***** ***** **

Charlotte, NC 28217

704-***-****

aca5qz@r.postjobfree.com

OBJECTIVE

To obtain an administrative position where my professional and leadership

skills are valued while I am challenged to grow and develop

EXPERIENCE

05/2013 - the present

Connextions, Charlotte, NC

Licensing Administrator

. Assist 20-30 College of Insurance students from application to

licensure weekly

. Schedule NC and SC state Accident and Health, Medicare Supplement

Exams

. Maintain petty cash

. Ensure 20-75 agents have completed On-Boarding process in Product

Training weekly

. Notarize forms for Charlotte and Concord sites

. Maintain department databases and spreadsheets

. Maintain agent personnel files and provide HR administrative support

. Assist with training and mentoring my assistant

08/2004 - 09/2012

Wells Fargo, Charlotte, NC

Licensing Coordinator with Risk/Compliance

. Ensure all individuals (in TX, UT, Albuquerque, NM, and Phoenix, AZ;

over 300 agents) that sell, solicit, or negotiate on behalf of WFIS

are properly licensed in various states and remain in compliance

. Responsible for appointing the licensed individuals with insurance

carriers and affiliate the licensee with various state department of

insurance

. Utilize, populate, update, and maintain licensing database

. Complete all state licensing applications, renewal forms, appointment

forms, affiliation forms, and check requests

. Review monthly expiration reports to ensure all license renewals are

completed at least 60 days in advance

. Monitor state licensing rules, regulations, and fees via state

websites

. Work with various departments within WFIS to include Accounts Payable,

Contracts, Legal, and Agency Sales

. Complete expense reports & use Sharepoint site

Annuity Service Internal Wholesaler (09-10)

. Provide regulatory compliance support to FAs, FSs, SAs, APRs, and RBO

field representatives with annuity services

. Assist advisors with interpreting and translating regulatory changes,

especially NY regulation 60 and 1035 Exchange processing

. Provide cross function communication

. Partner with other operations departments to assure compliance with

state and federal regulations

. Provide a full range of operational and administrative support

services to agents, brokers, and other internal departments

. Net-op into desktop of agents to troubleshoot when agents experience

technical difficulties

Relationship Manager/Licensing Specialist (07-09)

. Assist insurance agents while maintaining database

. Research and resolve licensing and compliance issues

. Provide superior customer service via telephone and email contact

. Manage Implementation and Relocation projects

. Assist with training teammates

WSD Associate Broker (06-07)

. Assist investment clients and Financial Advisors

. Provide guidance with account information and website navigation

. Guide clients through troubleshooting

Personal Service Representative (04-06)

. Assist online customers with navigation of Wachovia's website

. Help customers download and troubleshoot MS Money, Quicken, and

Quickbooks

. Assist customers with limited customer service issues

. Provide support as team secretary

08/2000 - 04/2004

Sprint PCS, Charlotte, NC

Specialist III (Retention) and Administrative Assistant

. Support three managers and their nineteen team leads

. Schedule meetings and make travel arrangements

. Data entry and clerical duties

. Assist with handling personnel records and matters

. Activate phones and finalize accounts while handling incoming calls

. Bargain and negotiate to resolve issues

. Selected as a Training Mentor

08/1998 - 08/2000

Sleep Inn, Charlotte, NC

Guest Service Representative

. Greet and assist guests at check-in/out

. Manage cash drawer

. Assist guests with reservations

. Clerical duties and data entry

. Answer multi-line telephone

08/1997 - 08/1998

UNC-Charlotte English Department

Office Assistant II

. Greet and assist students, faculty, and staff

. Maintain confidential files of English Majors

. Answer multi-line telephone

. Data entry and clerical duties

SKILLS

MS Word MS Access Quicken SharePoint Epic FINRA Web CRD Kronos

MS Excel MS PowerPoint QuickBooks Beta RegEd Concur ALMS Jira

Lawson

EDUCATION

Strayer University Business Administration Major, Human Resources

Management Concentration President's List December 2014

selected for Emerging Leaders at UNC-Charlotte

Completed training in: ADA Compliance; Anti-Harassment & Anti

Discrimination Manager; Discipline and Termination, and Family Medical

Leave Act training

LICENSE

NC Life, Accident and Health, Medicare Supplement/LTC Insurance Producer

License; Notary Public

LEADERSHIP/MANAGEMENT

Serve as Precinct Chief Judge with Mecklenburg County Board of Elections -

Responsible for selecting a diverse staff; ensure everyone understands

their role and has the tools to complete their tasks; ensure that morale is

high and voters have a pleasant voting experience

Contact this candidate