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Customer Service Project Manager

Location:
Gilbert, AZ
Posted:
November 21, 2013

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Resume:

JEFF PHILLIPS

** ***** *******, ****, ** *****

480-***-**** aca5ob@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

10+ years Transporting Outstanding Safety & Exceptional Customer Service

Experience Driving Record to Every Client

10+ years Operating Service Responsible, Excellent Oral & Written

Vehicles Self-Motivated Team Player Communication

10+ years Loading & Maintained Clean & Safe Proficient in Radio

Unloading Vehicles Communications

10+ years Shipping & Maintained Accurate Proficient in Mapping

Receiving Records & Logs Systems

10+ years Leadership & Organized, Flexible, Up-To-Date Medical

Supervision Dependable Driver Certification

PROFESSIONIAL EXPERIENCE

Tow Truck Driver Swat Towing - Phoenix, AZ 2011 - 2012

Teamwork Assisted Arizona Highway Patrol and responded to problems calls

Roadside Maintenance for discontinued vehicles

& Punctuality Performed urgent road solutions such as jump starts, tire

repair, auto transportation, fuel delivery or any

other type of roadside assistance

Customer Service Examined and managed vehicle resources and equipment conducting

Excellence service on automobiles as

instructed

Greeted, assisted, and promptly provided exceptional customer

service to all clients with a positive

attitude

Service Vehicle Hands-on experience in operating all types of hauling vehicles

Expertise Proficient in on-board GPS computer systems, radio emails,

Technical Proficiency applying systems and dispatch

Work Ethic & Successfully operated in stressful, fast-paced,

Flexibility deadline-oriented environment

Maintained ability to work flexible schedules to include

weekends, holidays, and overnight shifts

Subcontractor Self Employed - Mesa, AZ 2006 - 2011

Project Leadership Direct liaison between contractor and other subcontractors to

ensure project efficiency and punctuality

Project Management Maintained excellent productivity rate promptly delivering

Equipment Expertise on-schedule

Operated and gave instruction on a range of on-site

Team Building construction equipment and service vehicles

Successfully worked, trained and lead team in high-pressure,

Safety Training & physically demanding environment

Management Expertise in staff training, supervision, mentoring, and

creating a solid, positive and productive work environment with

a commitment to excellence

Established and maintained safe working conditions instructing

safety practices as required per work assignment

Customer Service Provided exemplary customer service exceeding customer

Communication expectations

Developed strong verbal, written, communication, listening,

problem solving, and organizational skills

Warehouse Team Leader Master Craft Cabinets - Mesa, AZ 2003 - 2006

Leadership Served as a role model by instilling team spirit and leading by

Safety Management & example

Training Conducted safety meetings to maintain and effectively

communicate safety regulations and requirements

Managed, maintained, and trained personnel on warehouse

equipment including operating a fork lift

Ensured safeguarding of warehouse operations by monitoring

Operations & procedures and protocols

Inventory Merchandised, tracked, ordered, and maintained warehouse

inventory

Issued work orders, managed receiving, shipping and

distribution procedures

Successfully achieved financial warehouse objectives by

managing budgets and scheduling expenditures effectively

Lead Site Coordinator East Valley Men's Center - Mesa, Arizona 2000 -

2002

Supervision Direct manager of labor crew at job site ensuring safety

standards in accordance with site regulations

Multitasking & Communicated and coordinated all project information with

Training Project Manager

Oral & Written Operated, maintained, and trained laborers on on-site job

Communication equipment and service vehicles

Provided daily documentation of field activities,

communications, and quantities installed

Developed strong verbal, written, communication, listening,

problem solving, and organizational skills

TRAINING & CERTIFICATIONS

Certificate of Completion: CDL Class A

2012

Southwest Truck Driver Training Phoenix, Arizona

Certified Forklift Operator 2003



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