QUALIFICATIONS: Over ** years of experience in administrative

support, billing, collections, payables and customer service, which affords

immediate productivity with minimal learning curve. I am a Notary through

2014.

. Proficiency in Excel, Word, Oracle, MS Office, Yardi, PowerPoint and

Outlook.

. Excel at meeting people, putting them at ease, and giving them the

resources they need to be at their best, whether that is in a sales

position or a resource setting.

. Proficient in managing multiple tasks, supporting management teams and

establishing strong working relationships.

. Proven ability to adapt to different management styles and personalities

in various industries that allows for high productivity in a diverse

workforce.

. I am a CASA Volunteer (a court appointed Advocate for neglected and

abused children a very rewarding program.

WORK HISTORY:

Non-Profit: Leah Rose Residence for Senior Citizens - June 2008 thru July

15, 2013.

Recertification Specialist

Manage all Tenants' Lease Re-certification process monthly (depending on

move in date).

Annual recertification process entails getting third party

information for all income, banking and asset information

through financial institutions, dollar amount spent on medical

bills, then using formula required we calculate tenant's rental

amount.

Interim Recertification - Same formula as above but due to

income increase/decrease there may be a change of rental amount.

(Last year our organization went to Metro Development and Housing Agency

(MDHA))

This May of 2013 was the yearly renewal for Leah Rose MDHA voucher holders.

With MDHA I do not have a "legitimate part" in recertifications. Since our

tenants are "elderly" I scheduled everyone every 30 minutes of my day for

two weeks and worked with over 90% of them completing/explaining

recertifications. For those that were too elderly they gave me boxes of

papers that I went though to find necessary documents. Some did not

understand any of the process so I explained the paperwork to them and had

them sign.

"Yardi" is our current software for keeping all tenant information.

. I use this program to pull reports such as phone lists for staff,

tenant's birthdays.

o When doing lease renewals we used Enterprise Income Verification

System (EIV) to Verify tenant income and discrepancies.

o Process and explain "move in" paperwork to tenants on day of

signing.

. Passed the HUD inspection 100 % every year.

. Management of HUD forms and files.

o Staying educated on Policies and Procedures based on HUD

requirements.

. Show apartments to perspective tenants.

. Provide free notary services for our tenants.

. Compose Power of Attorney forms for tenants such as Financial,

Healthcare and Living wills.

. Work with tenants on daily basis helping them get SS benefits, food

stamps to finding new housing for those with declining health.

. Network with local agencies to meet needs of clients to help provide

low cost meals, part time housekeepers/sitters and home furnishings

for tenants in need.

. Collect monthly unpaid rent, security and pet deposits, and set up

payment plans for those who cannot manage full amount at various

times.

. Book rental room at our facility for visiting family and friends of

tenants. (Also responsible for having it cleaned).

. When necessary, I conducted unit inspections per HUD guidelines.

. Manage and compose monthly calendar for monthly events I find through

outside sources.

. Keep bulletin board current keeping tenants apprised of what is going

on in our building and local events.

. I initiated a "Friday coffee" for our tenants since so many don't

access to get out of the building very often. It has grown past just

a handful to many who enjoy getting together sharing stories, playing

games, sending cards to our sick and just learning more about their

neighbors that they sometimes don't even see. We have a different

musician come in at the end of each month to celebrate birthdays. We

had grown to about 30 regulars.

. Supervise and fill in for front desk receptionist who is:

o Responsible for phones lines

o Writing work orders per tenant's request

o Managing guests visiting the center and ensures Every guest

signs in and out.

o Writing tickets for package pick up at the front desk

. I wrote an emergency evacuation plan and designed map (using power

point) of our property showing meeting areas for each floor. A copy

is also mailed to our local fire captain.

. Scheduled and organized yearly fire drills for tenant's safety.

Organized and trained fire captain's (these are tenants who volunteer)

to be responsible and accountable for their floor.

. Using excel, I set up a spreadsheet giving vehicle description,

resident sticker and tag number helping security locate unapproved

cars due to lack of parking. Also order apartment keys, front door

card keys and car stickers.

Management made major changes last year, which evolved in my original

position fading away.

Mary Lord, Manager - 615-***-**** - Reason given was Laid off due to "lack

of work".

Tennessee Rehabilitation Services - September 2007 thru June 2008

Administrative Assistant to Director of Field Operations

. Coordinated State Advisory Board Meetings setting up meals, hotels,

training sessions and related events.

. Routed assignments to Mangers requested by Directors.

. Composed correspondence concerning routine matters by reminding Center

Managers of

due dates and timelines for projects, reports, etc.

. Compiled statistical information for state demographical reports.

. Responsible for keeping local and state advisory board information

current.

. Managed and entered time for 19 employees. Suzanne Hilgadiack 615-459-

6811- I left, not enough work to do.

Sofa Express - 12/2006 -8/2007 - Commission based salary

. Top salesperson in first month with first day's sales in excess of

$5,000 continued with high sales.

. Custom and stock orders.

(Jerem Palmer), Store Manager - 376-0530-Store went out of

business.

Ardent Healthcare 9/03-10/06

Telecom Financial Analyst

. Consolidation of bills into one; hospitals receive multiple invoices from

the same Telco Carrier

. Verify active numbers and compare listing against Customer Service Record

. Database entry (excel) - create telecommunications operating expense

spreadsheets for all facilities

. Contractual rate verifications - compare contracted rates to actual

billing

. Also includes reporting and auditing of all telecom lines, operating

expenses, i.e. cellular, long distance, paging, local

billing also relieved receptionist for breaks and lunch.

Reason for Leaving: Company downsizing - Karen Benson-708-4493

(supervisor- IS) 296-3000

Employed as temp by Option One at HCA Inc. 12/02-06/03

Administrative Assistant /Risk and Insurance (HCA)

Provided administrative support to ten HCA claims specialists. Quickly and

effectively learned and applied new industry processes and procedures

resulting in high levels of productivity during interim period.

. Processed Probable Claims Reports and Lawsuit Notices as well as related

legal and medical documents with efficiency and attention to detail.

Reconciled, coded invoices, filed claims also did collections.

. Worked closely with attorneys, nurses and risk managers from over 100 HCA

affiliated healthcare facilities to insure accurate processing of legal

documents.

. Completed special projects as needed.

Administrative Assistant/ Tax and Compliance Department (HCA)

. Insured timely filing of high volume tax returns and payments under

strict guidelines.

. Solely responsible for making sure that all tax payments and returns were

mailed by the due date.

. Provided general administrative support for department: ordered office

supplies, reported PTO hours, distributed mail and set up email and

phones for new employees.

Reason for Leaving: Contract Employee/Assignment complete. Reference,

contact Connie Roder/344-2020.

J.C. Bradford Telecommunications- 8-/98 - 10/02

Telecom Billing Coordinator

. Responsible for payment of all voice/data, long distance and Intranet

bills (within 5 days of receipt) for all (99) of Bradford locations

throughout the Eastern and Southern U.S. All bills maintained in

spreadsheets before sending to accounts payable.

. Audit voice and data bills for any new or unauthorized charges that

sometimes resulted in doing paperwork to collect money due us.

. Handle Branch/Department requests for billing information on Monthly E

& I reports.

. Daily calls to various representatives to ensure all billing was

accurate and edit accordingly.

. Assisted in hiring process.

Reason for Leaving: Job elimination due to merger w/Paine Webber. Contact

Karen Benson 641-9227.

C.N.A. Insurance Co. 10/96-07/98

Administrative Assistant

. Assisted Four General Managers and their Team Leaders (eight leaders

per G.M.) with daily operational duties (e.g., new business reports,

delinquencies, unsolved issues, etc.).

. Handle and/or distribute complaint calls to appropriate team.

. Maintained time keeping for approximately 100 employees weekly.

. Scheduled meetings, trips, and scheduled conference calls for Managers

and Team leaders, along with other general administrative duties.

. Worked with paralegals entering all new case information into system

from beginning to end. Also updated existing cases as info came in.

Was asked to help with research on certain legal projects.

Reason for Leaving-Many lay offs after company merger

Textron Aerostructures - 08/80-07/96

Administrative Assistant

. Assisted Research and Development (R&D) Lab with correspondence,

phones (for 1 Director, 4 Mgrs., 21 Engineers, and 18 Techs).

. Responsible for monthly and annual reports to validate each program's

continuance.

. Handled and directed all incoming calls for the above listed and

scheduled meeting & travel arrangements.

. Kept and updated all confidential files for the department.

. Responsible for inventory and processing customer orders from

initiation until shipment was completed.

. Maintained customer files worked with customers "one on one" on a

daily basis. (24hrs. "on call" shipment support) Reason for Leaving:

Layoff due to downsizing

Contact this candidate