Geoffrey Klahn

Charlotte, NC 585-***-**** aca5i9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

IT professional with proven expertise in designing, implementing and supporting workstations, peripherals, operating

systems, network systems, hardware and software including: LAN/WAN topologies, network security, MS Exchange,

Avaya Telephony, Active Directory, and Cisco Routing/Switching. Strong organizational skills; able to quickly grasp, and

adapt to new concepts, technologies, and environments.

CORE SKILLS

MCP FACS ADMINISTRATION T1/DSU

NETWORK/SYSTEM WINDOWS SERVER LAN/WAN

ADMISTRATION

TCP/IP, DNS, DHCP, AND WINS NETWORK CONVERSIONS SYSTEM

INTERGRATION

PC ASSEMBLY AND REPAIR BACKUP EXEC MICROSOFT OFFICE

ROUTER/SWITCH MICROSOFT EXCHANGE TELEPHONY

CONFIGURATION

PROFESSIONAL EXPERIENCE

Network/System Administrator

Maintained all network administration and documentation of all production namespaces

Installed and configured Microsoft system infrastructure including DHCP, Active Directory, DNS and Exchange.

Oversaw conversion from proprietary CRM to Comtech data systems; including the movement and reconciliation

of approximately 1 million records. Managed and programmed Cisco routers and switches

Developed and implemented backup strategy and oversight. Interfaced with management and personnel to

ensure that all IT related needs are being adequately addressed.

Responsible for all technology purchasing, budgeting and vendor oversight

System Administrator

Guided a project team of 15 through the successful installation of Ontario’s FACS application and conversion from

DAKCS to FACS

Solely responsible for all account flow processes, system maintenance, reporting and application security

Responsible for OSC LINK and all vendor interfaces and file transmissions

Programmed and documented all interfaces for those clients using ENABLE

Programmed Avaya switches, PBX and IVR

Provided the only internal training and support for a 128-seat Ontario dialer with IVR and Voice Trak

Spearheaded the implementation of US Department of Education contract number PM920010-01

Responsible for all coding for production including: managing and creating account workflows, event tactics and

report writer, generating dialer pools and dialer strategies, and setting up letters and letter forms

EMPLOYMENT HISTORY

ITT Technical Institute-Administrative Representative 2013-Current

Bryant & Stratton College-Admissions Representative 2011-2013

ProAcct-Network-System Administrator 2005-2011

Conserve-System Administrator 2001-2005

EDUCATION/TRAINING

CCNA, Cisco Certified Network Associate (Anticipated completion January 2014)

MCP, Microsoft Certified Professional (2001)

A+, Comptia Certification (2001)

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