**** ******* **** **

Charlotte, NC ***** Phone 704-***-****

E-mail aca5gw@r.postjobfree.com Mayerlin Y Bravo

Objective To establish myself in a responsible and

challenging position within your company that will

allow me to learn new skills, as well as utilize my

previous experiences to excel beyond company and

personal expectations.

Summary of

Skills Bilingual-Spanish/English, critical thinker,

problem solver, decision maker, advance computer

knowledge, Supervisory

skills-leading-negotiating-delegating, excellent

typing, sales techniques-persuasion, superseding

customer service, excellent personal communication

skills, data entry, time management.

Professional 11/2012-03/2013 Nielsen TV Ratings Charlotte, NC

experience

Membership Representative/Interviewer

Driving to randomly selected household without

appointment.

Recruiting families to participate in the TV

Ratings.

Completing interviews and inputting collected data;

as well as completing and explaining participation

and required documentation.

Installation of code readers/monitoring equipment.

07/2008-present Child Developmental Svcs. Agency

Concord, NC

Referral Intake/Interpreter-Translator

Coordination of care, scheduling, collaborating

with counterparts (physicians/nurses/therapists)

and members of the interdisciplinary teams, as well

as patient/families, to provide efficient services

for those within assignments; all in-home services.

Interpreting/Translating during home visits,

therapies, evaluations; translations of required

documentation/plan of care.

Referral intake/family contact to explain

program/services, rights pertaining to state

laws/regulations, and completion of referral

paperwork.

Infant-Toddler NC State Certification.

08/2005-10/2008 Allstate Insurance Company

Charlotte, NC

Senior Insurance Customer Service Agent

Providing quotes for auto/property premiums and

bind policies.

Prospecting/cross-selling new business during

routine customer calls.

Resolving/researching complex product questions,

profound knowledge of company

policies/guidelines-state laws/regulations.

Providing exceptional customer service while

superseding sales goals; assisting in new-hire

training.

11/1999-08/2005 Niki's Intl. LTD Charlotte, NC

Administrative Assistant/Supervisor

Assisted in all areas of administrative management,

including invoicing, accounts payables/receivables,

scheduling, resolving operational problems.

Recruiting/Coordination/scheduling/supervision of

contract interpreters; including new hire

interviewing/process.

Organizing and monitoring work flow;

assigning/training of personnel.

Interpreting of depositions/discovery

documentation; worker's compensation claims;

interpreting for mental health/court proceedings.

Education 03/2010-ongoing APUS Online

BA in Sociology

Pursuing BA in Sociology; GPA 3.0

Contact this candidate