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Customer Service Administrative Assistant

Location:
Lyndhurst, NJ
Posted:
November 21, 2013

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Resume:

Vancy Trumpet

Jersey City, NJ ***** Cell: 201-***-**** aca5cg@r.postjobfree.com

Linkedin: Linkedin.com in vancytrumpet

Administrative Assistant, with more than 20 years professional experience

working in the compliance department, extensive knowledge data entry

management, administrative assistance, customer service, possess strong

decision making and organizational skills, capable of effectively

functioning with minimum supervision, assisted in maintaining valuable

client relationships, adept at multitasking to achieve individual and team

goals, strong focus on leading with conviction & integrity, familiar with

working in a fast paced environment, computer proficient in the following

areas of expertise.

Database Retrieval Systems Internet Explorer Microsoft Office 8

Microsoft Outlook Office Excel 2007 level 1 & 2 (second edition)

Facsimile Scanners PowerPoint Data Entry Alphanumeric

Professional Experience

November 1987 - July 2013

Chicago Mercantile Exchange Group New York, NY 10282

Database Integrity Administrator

Assisted (30-40) Market regulation/Compliance department personnel -

Analyst- Legal - Audit- Financial departments and Hedge exemption team with

several database functions and overviews

Internet research - Filing - Sending emails - Fielding phone calls - Setup

Tandberg meetings - Prepared documents and reports for management review -

Updated FCM contact information

Provided written and verbal communications - Issued assessments and problem

solving

Monitored Large Trade Data (5) Designated Contract Markets (DCM's) trading

their own specific products

Delegated various responsibilities - Ensured progress reached deadlines -

Maintained confidentiality and security of data

Supervised (8-10) departmental Large Trader computer applications and

database retrieval systems

Worked with (100+) diverse FCM groups - Supplied ongoing customer support

services - Established lasting client relationships

Facilitated auditing and accurate manual data Entry (50-75) CFTC 102 form

applications - Maintained confidentiality of client account information

Ensured company merger expedited effortlessly - Identified system issues -

Recommended enhancements (2007)

Independently composed (80%) - Departmental manual procedures (2011-2012)

Acted with - Initiative - Conviction - Integrity - Proactive

Language

English - knowledge of the structure and content of the English language

including the meaning and spelling of words, rules of composition, and

grammar

Education Professional Development

Robert Fianc Business Institute Incorporated New York, NY 10018 Business

Administration Certification

45-75 hours in house trainings Discrimination-Free workplace Training

Program Market Regulation Employee Learning Initiative Professional

Development & Organizational Effectiveness Effective Business Writing

Course The Speakers Choice Thinking On Your Feet Types & Teams Group

Learning & Team Building Programs Excellence Award for Individual

Achievement & Exceptional Contributions



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