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Customer Service Medical

Location:
Colusa, CA, 95932
Posted:
November 21, 2013

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Resume:

Laurie Gonzales

*** ****** ***. ********, ** **207 916-***-**** (cell)

aca530@r.postjobfree.com

Employment

MERCHANDISER FOR PHARMACY JULY 2010-

APRIL 2013

Spar Marketing Services

Auburn Hills, MI

1. Merchandising services to independent pharmacies.

2. Ability to read Planograms.

3. Ability to clean shelves, and straighten & organize merchandise to

match appropriate Planograms.

4. Ability to lift and carry approximately 40 pounds.

5. Ability to assemble Point-of-Purchase displays.

DEPARTMENT MANAGER - HEALTH & BEAUTY AIDS DEPT.

JAN 1997 -PRESENT

Davison Drug & Stationery

Colusa, CA

1. Control of all ordering, all receiving, and all stocking of

merchandise in the OTC/Health & Beauty Aids Department.

2. Control of all ordering, all receiving, and all stocking of

merchandise in the Home Medical & Durable Medical Equipment

Departments.

3. Control of inventory maintenance of all merchandise in above mentioned

departments.

4. Control of maintaining an appealing and organized store appearance.

5. Assist customers with any needs or questions about OTC medications or

Health & Beauty aids.

6. Resolving customer's issues/complaints regarding merchandise from OTC

or Health & Beauty aids Department.

7. Customer service at cash register.

8. Ability to make and count change back to cash paying customers.

9. Ability to lift and carry approximately 40 pounds.

10. Answer and route telephone calls to proper parties requested.

11. Ability to type new prescriptions and to process prescription refills

for customers.

12. Assist Pharmacist as needed.

13. Approximately 4 years billing Medicare for DME and HME.

TREASURER/SECRETARY

1983-1995

Fountain of Life Christian Center

Colusa, CA

1. Complete charge over all finances of the church, all the record

keeping and bookkeeping, General Ledger, Accounts Payable, Payroll

and Payroll taxes.

2. Prepared all bank deposits, kept record of all donors'

contributions, paid all of the bills, and prepared annual W-2 forms.

3. Worked multi-tasks as secretary/receptionist and treasurer.

Education

certificates

aapc

2012

salt lake city, ut

1. Certified as a Certified Professional Coder - Apprentice.

2. Certification of Completion in CPC Physician Based Medical Coding.

3. Certification of Completion in Medical Terminology studies.

4. Certification of Completion in Anatomy studies.

Yuba-College

2002

Linda, CA

1. Certificates of completion in Medical Billing I, II & III.

2. Completion of Accounting I & II with 4.0 grade average

Stratford Career Institute

1999-2001

1. Certificate of completion in alternative medicine studies.

2. Obtained certificate of honors to be a Natural Health Consultant.

Skills

1. Ability to work various computer programs; including Quickbooks,

Quicken, Microsoft Word, Microsoft Excel, Microsoft Power Point.

2. Ability to operate standard office equipment; including computer, 10-

key by touch, fax machine, copy machine and scanner.

3. Ability to troubleshoot and fix problems with computers, printers, and

fax machines.

4. Ability to handle cash and make change.

5. Ability to type approximately 60WPM, certificate available for

viewing.

6. Ability to organize and maintain office records and files.

7. Ability to work a multi-line telephone system.

Misc.

From August 2004 to March of 2011, I was sole proprietor of Music Parts

House, an internet based music wholesale business, and as proprietor,

oversaw all finances, ordering, shipping, receiving and merchandising.



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