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Project Manager Customer Service

Location:
Bayonne, NJ
Posted:
November 21, 2013

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Resume:

Robin Mignano

*** ******* ****. *****: 718-***-****

Staten Island, NY 10305

aca52n@r.postjobfree.com

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation

and decision-making skills. Strong work ethic, professional demeanor and great

initiative.

Skill Highlights

● Extensive experience with travel booking and heavy scheduling

● Report transcription and proofreading

● 5+ years’ experience in a fast-paced, deadline-driven environment

● Excel in [administrative task]

● Broad-ranging industry experience includes: healthcare, banking, manufacturing

● Critical thinker

● Energetic and organized

● Employee training and development

● Filing and data archiving

● Health insurance processing

● Self-starter with professional manner

● Planning/Coordinating

● Type 65 Excellent communication skills

● Highly organized with superior attention to detail

● Microsoft Office, Excel, PowerPoint Minute taking

● Spreadsheet creation, entry and formulation

● Power Point presentations

Core Accomplishments

Travel Planning:

● Booked heavy domestic and international travel for

department of 20. Process Improvement

● Oversaw implementation of new phone system which resulted in more

cost-effective service.

Research:

● Investigated and analyzed client complaints to identify and

resolve issues. Training

● Responsible for training all new employees to ensure continued quality of

customer service.

Vendor Management:

● Negotiated low vendor rates for office supplies.

Event Planning

● Successfully planned and executed corporate meetings, lunches and special

events for groups of 100+ employees.

Data Organization

● Improved office organization by compiling quarterly budget reports, financial

spreadsheets, organizational charts and company data reports using advanced

Microsoft Excel functions.

Computer Proficiency

● Created PowerPoint presentations that were successfully used for business

development.

Multitasking

● Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception

within high-volume environment.

Document Organization

● Developed and created effective filing system to accelerate

paperwork processing.

File Management

● Prepared monthly reports for records, closed terminated records, completed

final audit of charts and insured that all documentation has been received and

filed.

Administration

● Performed administration tasks such as filing, developing spreadsheets,

faxing reports, photocopying collateral and scanning documents for inter-

departmental use.

Data Entry

● Reviewed and updated client correspondence files and scheduling database.

Payroll Assistance

● Assisted with payroll preparation and entered data into cumulative

payroll document.

Human Resources

● Recorded and filed employee benefit, salary and annual evaluation information.

Planning

● Arranged, scheduled and coordinated all logistics and travel itineraries

for staff of 10 employees.

● Ensured staff was equipped with all necessary supplies and collateral for

long distance travel.

Inventory Management

● Managed inventory and office budgeting for supplies for busy office of 30.

Reporting

● Established client payment plan program to monitor payment compliance

and progress, reducing uncontrolled payment activity by 10%.

Policy Development

● Developed and implemented employee manual outlining all proper business

procedures and office policies.

Professional Experience

Conti

Badge Admin and Secretary Temp Oct 2012 to Feb 2013

Worked with a construction company that helped with the relief for super storm Sandy.

- Set up a filing system for all 6000+ properties

- Managed a group of 5 office workers and trained all new employees

- Closed all files that were completed and imputed into the system

- Spoke with all Sr. personnel and updates them on all progress

- Made badges for all works on site 1000+, and retrieved all badges from workers when

their job was completed.

- Set up a spreadsheet on all workers hired, fired and made notes and on progress made

- Supported all staff members compiling data and need materials

- Made copies as needed

Kim Borysewicz Bookkeeping

Bookkeeper February 2012 to March 2012

Phone : 518-***-**** Scotia, NY

Worked from home entering checks and deposits into Quick Books 2010 and

reconciling to bank statements.

United Healthcare sub company February 2007 to July 2008

Administrative Assistant

Staten Island, NY

Demonstrated ability to provide exceptional support and service for a broad-range of

staff and clients. I was responsible for helping clients complete their health care

application by phone and by mail. 500 + Clients every two weeks needed to be

reached, confirmed and completed.

Swiss Bank March 1995 to April 1997

Fx Project Manager (Temp Position)

New York, NY

FX Project Manager with Cash and Options knowledge Projects were to cover the FX

Cash and FX Options activities and were either functional or technical in nature.

Functional coverage involves Front Office, Middle Office, Back Office and Market Risk.

Temp Positions at Different Company January 1993 to March 1995

Executive Administrative Assistant (temp)

New York, NY

Supported CFO through personal document management, calendar organization

and collateral preparation for meetings. Prepared meeting minutes, edited

subcontractor proposals, project

punch list, transmittals and memorandums for organizational support. Directly

supported CEO in managing operation workflow. Excelled within deadline-intensive

environment, ensuring accurate and on-time completion of all projects. Created

databases and spreadsheets to improve inventory management and reporting

accuracy. Managed incoming and outgoing calls. Developed Executive Agenda for all

senior-level management. Assisted in all areas of administrative work including data

entry, receptionist duties, file organization, research and development.

Education

Storm King 1991

Cornwall-On-Hudson, NY, USA

HS Diploma, Soccer, Softball, Basketball, Cross Country Running

Keywords

Account Management, Calendaring, Certifications, Client Relations, Computer

Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs

Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email,

Executive Management Support, Filing, HS Diploma, Internet Research, Letters and

Memos,, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook,

Microsoft PowerPoint, Microsoft Word, Minor, Minute Taking, Organizational Skills,

Prioritization, Proofreading, Reading Comprehension, Research, Scheduling, Service

Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel

Arrangements, Travel Booking, Travel Planning, Type [65] WPM, Typing, Vendor

Management, Writing, business analysis, Expense reports, human resources, Internet

research, Microsoft Office, MS Outlook Express, MS PowerPoint, MS Project, MS

Word, payroll, presentations, QuickBooks, reports, scheduling, MS Excel



Contact this candidate