Jennifer Castaneda

***** ****** *****

Houston, TX 77089

832-***-****

Objective

To acquire a position with a results oriented company. I am an ambitious and career conscious person. My experience will be utilized toward continued growth and achievement.

Experience

10/2001-1/2012 Wells Fargo Home Mortgage

Administrative Assistant

Served as an assistant to a new branch manager. I reviewed all incoming resumes for new loan officers potential employment. I ordered laptops from our vendor, set up voicemail, registered new employees

into company required training and compliance courses. I was the liaison for all customers, bank managers, realtors, title companies, builders, appraisers, insurance companies etc. I coordinated with

bank managers and all loan officers to ensure the proper customer service was in place. As well as to coordinate current cross sell initiatives. I made sure all loan officers serviced current and

potential customers according to branch and company policy. I coordinated with our travel dept on all out of town training needed for loan officers. Assisted with the training of all new/existing loan

officers on AOW ( the originating loan data program ).

Customer Service Rep

I transitioned into a position as Customer Service Rep for the Houston Area. I co-managed from 10-17 loan officers and took new applications for existing and/ or potential clients. I investigated /

approved insurance checks for existing Wells Fargo when Hurricane Ike hit the Houston/Galveston area. Our group expanded from 2 to 16 in a matter of months. We soon became one of the most profitable

groups in the Texas Area. I hold great relationships with all existing and new clients/vsted children with daily work and after school home

Branch Loan Processor

In May of 2010 a position became available for a Branch Loan Processor which I applied & received. This new position allowed me to use my skills obtained in the past to become a loan processor. My job

duties included a variety of loan documentation on complex loan packages to ensure compliance with company policies and procedures for loan products.

Functions included; Processing, closing and compliance for loan products, interpreting policies while analyzing applicant, property and documentation, ordering all required verifications, documentation

and subsequent follow- ups. I also provided guidance and training to new loan processors while maintaining my own pipeline of loans. I acted as a liaison between realtors, clients, title companies and

the legal dept.

7/01-10/2001 Voice Power Telecom

Customer Service Rep / Transcriber

Answered phones and assisted customers with their accounts. Opened new accounts/closed existing accounts. Assisted customer with billing issues. Transcribed all incoming calls for 12 sales associates.

Often assisted in product sales and other office duties.

4/01-6/01 Corporate Express

Receptionist

Answered high volume of incoming calls. Received, recorded and distributed all incoming and outgoing correspondence to and from clients, subcontractors and inter-company offices. With independently

with little supervision.

12/2000-4/2001 Houston Advantage Charter School

Office Assistant / Substitute Teacher

Answered all incoming calls. Performed general office duties, assisted parents and students with new registration. Coordinated with the kitchen staff on the daily lunch count. Responsible for

contacting parents of ill children. Substitute teacher for grades kinder- fourth grade.

8/2000-9/2000 Schumberger (Initial Staffing)

Personnel Assistant for HR Manager

Coordinated collection and preparation of operating reports such as medical and attendance records, terminations, new hires, transfers and statistical records of performance data. Opened and

distributed mail. Ordered and maintained expenses for office supplies. Answered 12 lines

1/2000-6/2000 Pace Entertainment

Accounts Payable Assistant

Scan all incoming invoices visually to determine filing order or location. Assist A/P manager with sorting of checks made payable to vendors or reimbursements for employees. Invoices were to be located

as back up for checks over $25,000. Obtained proper signatures from VP for completion. Performed general office duties.

12/1999- 1/2000 J & S Audio Visual ( Pro Staff )

Business Center Manager

Customer contact point for the Audio Visual Department at Houston Hobby Hilton. Provided administrative and meeting support for guests of hotel. Services rendered include basic desktop publishing, word

processing, proposals, letters and memorandums.

7/1999-10/1999 Enron Corp ( Pro Staff )

Benefits Technician

Updated all information for health and dental claims. Prepared and assembled all new hire orientation packets including all mail out projects. Maintain and updated filing system. Route Mail to 30

employees.

3/1998-4/1999 Chase Bank

Mortgage Tech III

Worked semi- independently and was solely responsible for review of approximately 200-240 files per month. The review of each file included scrutinizing each file thoroughly while ensuring that no

typographical error, transposed house numbers, correct street name, etc. Ensured that all legal documents were properly executed, signed and sealed by the notary. Responsible for data entry of all

final documents such as the Mortgage/Deed Of Trust,Title Policy and Assignments from various title companies.

Education Milby High School currently enrolled at San Jacinto College

References Verna Machol 281-***-****

Branch Manager / Wells Fargo Home Mortgage

James Lee 832-***-****

Branch Manager / Wells Fargo Home Mortgage

Kenneth Cavanaugh 713-***-****

Mortgage Consultant / Wells Fargo Home Mortgage

Contact this candidate