SEYMOUR VASSELL

** ******* **., *********** **, M1C 1C2, Tel: (416-***-***** or 416-***-**** e-mail: aca4za@r.postjobfree.com

CAREER

OBJECTIVE: To secure a position in the field of Information Technology where I am able to

employ my skills and make a valuable contribution to your company.

CAREER SKILLS:

Desktop and Laptop repair specialist for over 10 years

I have Strong technical knowledge, in Help desk and Desktop Support Specialist.

Working technical knowledge of current systems software, protocols, and standards

Over 10 years experience supporting local area network.

Very strong knowledge of software and hardware troubleshooting experience

Setup active directory for new user in a network environment

Adept at reading, writing, and interpreting technical documentation and procedure manuals

Proven analytical and problem-solving skills

Ability to effectively prioritize and execute tasks in a high-pressured environment

Strong customer service orientation

Experience working in a team-oriented, collaborative environment

EMPLOYMENT HISTORY

Mar. 2013 Telmar Network Technology

Oct. 2013 Helpdesk Support

Support Dell laptop customers Canada wide that have issues with their laptop

Advice customers to send in Laptop for hardware repair

Troubleshoot customer laptop via telephone to resolved issues

Create a ticket in for each customer that called for support

Assist customer to download the correct drivers for their Laptop

I informed the customers if their Laptops are in warranty, or out of warranty.

April. 2006- Camber Computer-Desk side Support Specialist

Mar. 2013

Experience managing, maintaining and debugging a large installed base PC computer, in a

network environment.

Applying diagnostics utilities to aid in trouble shooting end user desktop and laptop

Good understanding of TCP/IP and network troubleshooting

Experience, and strong knowledge with MS Operating Systems, (especially Win 7), Office

application

Experience with most network services and protocols (HTTP, FTP, SMB etc)

Setup outlook, fax machine and network printers

Remote access to client computer and resolve software problem

Document all pertinent end user identification information, including the nature of the requests or

problems.

Do daily backup of customer data

Diagnosed issues and proposed solutions to clients.

Nov.2001- Partpoint – Computer / Network /Desk Side Support

Mar. 2006

Provide 2nd & 3rd level technical solutions for all hardware, software and network related issues.

Resolve end-user IT issues, such as password reset, software question, and PC hardware

problems,

Internet connectivity,

Provide end user support and problem resolution via telephone, e-mail, and in person.

Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.

Diagnose and resolve minor network issues

Recognize and escalate deeper and more complex issues.

Participate in movies, add, and changes to network and systems access for new or departing

employees.

Prioritize work orders/helpdesk tickets according to severity.

Compile, maintain, and file all repair records, and other documents as required.

Setup network printer and fax machine for new employee.

Help setup and image new PC for roll out

Nov. 2000- Nexicore Services- Desk Side Support

Nov-2001

Replace laptop and desktop parts

Daily support of internal network, and workstation

Applying diagnostic utilities to aid in troubleshooting.

Perform hands on fix for desktop and laptop, including installing and upgrading software,

Perform full imaging of both Desktop and laptop using ghost.

Recording, tracking and documenting the helpdesk request problem solving process.

Setup workstation and user profile for new employee.

Created new user account and mailbox using MS Active Directory

Assisted Network administrator with offsite backup

Provide prompt front-line and 2nd level technical assistance to employee

EDUCATION / TRAINING

2002-2003 CISCO - WINNET SYSTEMS

Specialized courses - CCNA, CCNP

1998-1999 COMPUTEK INSTITUTE OF TECHNOLOGY - MCSE, COMPTIA A+

1993- 1996 DAWSON COLLEGE - ELECTRONICS TECHNOLOGY DIPLOMA

References available upon request

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