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Manager Customer Service

Location:
Orlando, FL, 32835
Posted:
November 20, 2013

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Resume:

Abdulla Al-Sharif

Operations management, Effective Marketing and Communications Specialist.

aca4y9@r.postjobfree.com

Experience

District Manager at Regis Corporation

April 2008 - Present (5 years 8 months)

• Manage the District team to optimize performance.

• Effectively prepare management team to meet all inventory staffing needs.

• Provide communication and coaching as required.

• Encourage innovative ideas.

• Meet or exceed Company financial expectations for the District (profitability).

• Recruit new employees following established recruitment and staffing policies as well as the

Company screening and hiring procedures. Responsible for all hiring and other employment

decisions at the District level.

• Provide for the Succession Plan of the District. This involves the development and mentoring

of self-sufficient teams as well as development of a suitable replacement for each Manager

in the District as well as his/her own replacement.

• Develop the skills and abilities of the District Management team. Establish expectations, set

standards and provide timely effective feedback.

• Ensure that staff is capable of meeting or exceeding Company standards.

• Assess the manager’s effectiveness by evaluating the staffing, development, training,

motivation of employees.

• Ensure a positive environment of teamwork to increase productivity and avoid employee

relations issues.

• Plan and schedule staff performance Appraisals in a timely matter and ensure employee

certifications documentation, and files are current.

• Conduct fair and equitable employment practices in compliance with all Company policies as

well as with Federal, State and local statues and regulations.

• Provide leadership and mentoring to the District management team and Inventory Associates.

• Lead the way by constantly modeling ethical business practices.

(FOH) Manager at El Quijote Intl Cuisine

October 2006 - 2008 (2 years)

• Coordinate staff through hiring, training, evaluation and delegation of duties as necessary.

• Responsible for the work and actions of other employees

• Coordinate schedules and direct employees to achieve the tasks and goals needed

• Handling customers satisfaction and solving any issues regarding employees or customers

• Maintain an active and positive atmosphere.

• Coordinate and ensure the smooth operation of the Front of House.

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• Ensure the safety of patrons and staff through the proper implementation and enforcement of emergency

procedures.

• Coordinate the use of the lobby for receptions including set up, decoration, food preparation and clean up.

• Ensure adequate advertising through display unit, brochures and posters in lobby for upcoming events

• Report and follow through on any malfunctions and safety concerns

• Prepare Front of House manager’s reports nightly including house counts, deposits, lost and found and

patron’s feedback

Multi-unit Store Owner / Manager at Games4Less

October 2004 - 2006 (2 years)

• Manage and direct overall operations

• Set tools and objectives for stores.

• Develop budgets and ensure stores adhere to it.

• Participate in developing policies and procedures.

• Participate in lead generation and business development.

• Manage staff

• Hire, train, and terminate workers as needed.

• Determine salary brackets.

• Maintain employee records.

• Motivate and encourage employees.

• Measure the success of each store.

• Delegate responsibility.

• Generate and present reports on store goals.

• Ensure high customer and client satisfaction.

• Solicit customer feedback.

• Ensure inventory is stocked and consistently replenished

IT sales professional at New Age Technology

2002 - 2004 (2 years)

• Serve as a link between the customer and the supplier,

• Effectively meet the needs of both parties.

• Recognize the needs of the consumer and provide detailed information to the consumer about the technical

specifications of the computer hardware/software offered.

• Responsible for negotiating a price for the sale that is beneficial for the consumer and the supplier

• Providing adequate technical support for the merchandise after it is purchased.

• Attending initial sales meetings and meeting the client

• Determining a client's business requirements and whether the products being considered are suitable

• Decide whether the software or hardware needs adapting to meet the client's need

• Answering any technical questions the client might have

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Skills & Expertise

Time Management

Operations and Systems Analysis

Judgment and Decision-Making

Critical Thinking

Complex Problem Solving

Cost-containment

Cost Control

Budget Reconciliation

Sales and Marketing

Market Analysis

Negotiation

Active Listening

Technical Ability

Communication

Inventory Control

Customer Service

Hiring

Business Development

Purchasing

Inventory Management

Advertising

Profit

Sales

Pricing

Budgets

Merchandising

Recruiting

Leadership

Retail

Languages

English (Native or bilingual proficiency)

Arabic (Native or bilingual proficiency)

Education

University of Central Florida

Bachelor of Science in Business Administration (BSBA), Business Administration, Management and

Operations, 2008 - 2012

Academy of Career Training

cosmetology, Cosmetology/Cosmetologist, General, 2006 - 2007

Philadelphia University

Bachelor of Science in Accounting, Accounting and Finance, 2002 - 2004

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Abdulla Al-Sharif

Operations management, Effective Marketing and Communications Specialist.

aca4y9@r.postjobfree.com

Contact Abdulla on LinkedIn

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Contact this candidate