Nikita J. Harris

** ******* **** ****

• ****-*009

****-**** **** **** *****

****-**** **** ******* ***** Studio Southbury,

AAA Motor Club Hamden,

Milford,

CT

CT

CT

• Office Manager

Naugatuck, CT 06770

203-***-****

aca4x3@r.postjobfree.com

Career Summary

To obtain a position in your company to promote career advancement.

Self-motivated Office Manager seeking position with growing firm in which to put my excellent

communications and managerial skills to work for company.

Experience

• Responsible for directing employees regarding their job duties, preparing daily work schedule for employees

• Supervising my employees making sure our guest are satisfied

• Responsible for directing employees regarding their job duties

• Preparing lesson packages for clients

• Strong interpersonal and communication skills

• Superior leadership and team building skills

• Great customer service with the effective communication skills both verbally and written

• Strong ability to handle the staff and work pressure

• Verifying updates in our AMP System

• Entering Sales/ order information

• Daily cash, credit card transactions

• Notes any discrepancies in client folder

• Ensure that client balances are up to date, perform calculations to check for accuracy

• Making sure sales goals are met

• Distributing workload evenly to my staff

• Responsible for submitting weekly employee payroll

Customer Service/Sales Representative

• Sales in promoting product line

• Daily Cash Transactions

• Daily customer service interaction

Customer Service

• Handling of over 150 calls on a daily basis

• Daily interaction with internal staff and AAA members

• Collection of Credit Cards payments

• Dispatching emergency road service calls

• Promotion and selling of AAA products and services

Volunteer Experience

Awards

• •Volunteering on the Maternity FloorHealthcareHaven Hospital

• 2007-2008 Diploma in at Yale New Hospital New Haven, CT

• Certificate in Medical New Haven Studies/General

Yale Careers Program.

Certificate for volunteer workStudies

• •Customer Service New Haven, CT New Haven Hospital.

• at Yale

• 2004-2006 Naugatuck Valley Community College

• Volunteering at from Hospital staff

•

• Handling of triage Certified Nurses Aide Closet

calls The Community

• Certifiedstaff to complete daily requests

• Contact related department Nurses Aide

• •Daily interaction with internalWord, Excel and PowerPoint level

Proficient in the Microsoft departments on a managerial

•

• 2006-2007 Naugatuck Savings Bank Waterbury, CT

• Teller

• Processing of daily transactions

• Balancing of cash drawers – deposits and withdrawals

• Daily customer interaction including resolving customer disputes

• Processing of wire transfers and money orders

• 2004-2006 Walmart Company Waterbury,CT

• Customer Service/Cashier

• Balancing of the cash register for customer transactions

• Balancing of cash drawers

• Daily customer interaction Processing of wire transfers and money

orders

•

Education

2013-Present University Of Bridgeport, Bridgeport CT

Double major Human Services/Psychology

2010-2013 Gateway Community College, New Haven, CT

Business Management

2000-2004 Career Regional High School, New Haven, CT

Interests

Computers, Reading, Volunteering and Cooking

Skills/ Languages

• Fluent in English. Basic understanding in Spanish.

• Develop and interpret quantitative and qualitative data.

• Think critically and approach problem solving from multiple perspectives.

• Proficient with Microsoft Office, Excel & Powerpoint

Contact this candidate