Brian James
**** ******** **. ****, ** ***** ● Phone: 919-***-**** ● Email: aca4ux@r.postjobfree.com
Highly driven professional with exceptional organizational and interpersonal skills. Confident and able to interact with
individuals at all levels. Highly motivated to integrate communication skills and experience into fast-paced professional
environment
Education
B.S. in Sport Management North Carolina State University 2011
Employment
Program Specialist – Collaboration Team Lead August 2012 - Present
APC at Cisco Systems
• Assesses data and information to make timely, effective decisions, which consider both long and short-term
business needs
• Understanding and improving processes, systems, tools and reporting such that it results in higher productivity
and delivery with limited resources
• Communicating information and ideas clearly internally and externally
• Building and maintaining relationships with Cisco Account Managers and Partners to provide a high level of
understanding of partner programs
• Rapid and accurate response to issues that are creating a delay in the final phase of the sales cycle
• Detecting trends with questions/issues and escalating those trends to the appropriate PM
• Responding to inquiries on specific transactions/cases that require greater expertise
• Ensure consistent application of policies/processes to all programs & promotions when escalations occur
• Responsible for partnering with the WW PM (Program Manager) to understand rules, governance, process
and pipeline of contracts with channel partners coming up for execution
• Responsible for managing and/or reporting tool-related issues.
• Assist in interview and hiring process for new team members
Enterprise Inside Account Representative October 2011 - August 2012
CTG at Lenovo
• Support incoming calls related to price checks, delivery times, inventory availability, literature requests, and
order status from business partners and End-Users
• Generate quotes, special pricing requests, and provide support to business partners and End-Users
• Communicate effectively to provide excellent customer service and problem resolution to our direct customers
and business partners
• Develop reports using Excel, Salesforce and other tools to capture business trends and customer needs
• Prepare presentations to create product understanding and awareness
• Responsible for meeting or exceeding both individual and team revenue and profit sales goals
• Responsible for presenting and training peers on new CRM Strategic system
Member Engagement Advisor July 2011 - September 2011
Member Services Supervisor May 2010 - July 2011
Life Time Fitness
• Developed reports using Salesforce and analyzed data including business trends, customer satisfaction,
member engagement, and overall personal and team performance
• Customized buying experience to meet unique needs, interests, and customer fitness goals
• Developed and strengthened relationships with new and current members
• Responsible for effectively explaining levels of membership, access within the club, and providing exceptional
customer service to enhance member experience
• Implemented member retention system now used throughout all locations in the southeast region
Technical Skills
MS Word, MS Excel, MS Powerpoint, MS Outlook, Internet
Salesforce: 4 years of experience in Salesforce running various reports and analyzing data on dashboards
Distinctions
• Eagle Scout July 2005
• Member Engagement Advisor Certification
Life Time Fitness July 2011
• Recognized for excellent job performance, including being deemed the “Retention Expert” at Life Time Fitness
for setting record statistics in the retention of health club memberships.
References
Available upon Request