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Customer Service Sales

Location:
Raleigh, NC
Posted:
November 20, 2013

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Resume:

Brian James

**** ******** **. ****, ** ***** ● Phone: 919-***-**** ● Email: aca4ux@r.postjobfree.com

Highly driven professional with exceptional organizational and interpersonal skills. Confident and able to interact with

individuals at all levels. Highly motivated to integrate communication skills and experience into fast-paced professional

environment

Education

B.S. in Sport Management North Carolina State University 2011

Employment

Program Specialist – Collaboration Team Lead August 2012 - Present

APC at Cisco Systems

• Assesses data and information to make timely, effective decisions, which consider both long and short-term

business needs

• Understanding and improving processes, systems, tools and reporting such that it results in higher productivity

and delivery with limited resources

• Communicating information and ideas clearly internally and externally

• Building and maintaining relationships with Cisco Account Managers and Partners to provide a high level of

understanding of partner programs

• Rapid and accurate response to issues that are creating a delay in the final phase of the sales cycle

• Detecting trends with questions/issues and escalating those trends to the appropriate PM

• Responding to inquiries on specific transactions/cases that require greater expertise

• Ensure consistent application of policies/processes to all programs & promotions when escalations occur

• Responsible for partnering with the WW PM (Program Manager) to understand rules, governance, process

and pipeline of contracts with channel partners coming up for execution

• Responsible for managing and/or reporting tool-related issues.

• Assist in interview and hiring process for new team members

Enterprise Inside Account Representative October 2011 - August 2012

CTG at Lenovo

• Support incoming calls related to price checks, delivery times, inventory availability, literature requests, and

order status from business partners and End-Users

• Generate quotes, special pricing requests, and provide support to business partners and End-Users

• Communicate effectively to provide excellent customer service and problem resolution to our direct customers

and business partners

• Develop reports using Excel, Salesforce and other tools to capture business trends and customer needs

• Prepare presentations to create product understanding and awareness

• Responsible for meeting or exceeding both individual and team revenue and profit sales goals

• Responsible for presenting and training peers on new CRM Strategic system

Member Engagement Advisor July 2011 - September 2011

Member Services Supervisor May 2010 - July 2011

Life Time Fitness

• Developed reports using Salesforce and analyzed data including business trends, customer satisfaction,

member engagement, and overall personal and team performance

• Customized buying experience to meet unique needs, interests, and customer fitness goals

• Developed and strengthened relationships with new and current members

• Responsible for effectively explaining levels of membership, access within the club, and providing exceptional

customer service to enhance member experience

• Implemented member retention system now used throughout all locations in the southeast region

Technical Skills

MS Word, MS Excel, MS Powerpoint, MS Outlook, Internet

Salesforce: 4 years of experience in Salesforce running various reports and analyzing data on dashboards

Distinctions

• Eagle Scout July 2005

• Member Engagement Advisor Certification

Life Time Fitness July 2011

• Recognized for excellent job performance, including being deemed the “Retention Expert” at Life Time Fitness

for setting record statistics in the retention of health club memberships.

References

Available upon Request



Contact this candidate