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Customer Service Sales

Location:
Norwalk, CT
Posted:
November 20, 2013

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Resume:

Frederick Mouzon

** ****** **

Norwalk, CT *****

aca4tj@r.postjobfree.com

Tel: 203-***-****

OBJECTIVE SUMMARY: Driven and professional individual, looking for a

position where I can leverage over 14 years of industry experience in

supply chain management, planning and analysis, as well as exceptional

communication and problem solving skills to drive value to the business.

WORK EXPERIENCE:

Pernod-Ricard, Purchase, NY

10/2011-Present

Bailment Analyst

- Responsible for the implementation of weekly bailment replenishment

plans, capture/entry of weekly inventory levels, receipt of goods,

withdrawals and safety stock levels for multiple bailment warehouses.

- Track bailment inventory performance against established metrics.

- Maintaining cost-effective inventory levels while maximizing customer

service outcomes.

- Responsible for analysis of forecast, history and demand of bailment

warehouses to ensure proper inventory levels are accomplished.

- Develop and fine-tune Excel-based replenishment models.

- Determine average weekly forecasted sales, on-hand, safety stock, etc,

to determine re-order point and recommended replenishment.

- Ad hoc reporting and projects as needed.

Eastman Kodak, Norwalk, CT

9/2005-7/2011

Sales Forecast Analyst

- Assist in the creation and input of sales forecast for 7 regions,

utilizing SAP and Excel functionality.

- Prepare Power Point content for monthly Pre-S&OP meetings.

- Maintain data for planning hierarchies and product groups.

- Ensure integrity of forecast data and that proper steps are executed

during monthly forecast collection, analysis and reporting cycles

- Responsible for consolidation and analysis of all regional forecasts

and preparation of reports used by senior

- Communicate with management to share knowledge, manage expectations,

execute initiatives, and provide status/progress reporting

- Perform ongoing master data analysis to identify data defects and

implement data quality remediation

- Interact with Business and IT team members to analyze, research, and

partner in the resolution of master data issues

InBev USA, Norwalk, CT 8/2004-

9/2005

Divisional Demand Planner

- Assuring orders and shipments were processed on-time and accurately

while handling issues.

- Lead the S & OP Demand Working Session.

- Responsible for all demand set up and new item forecasting process.

- Responsible for improving weekly forecast accuracy metrics.

- Responsible for promotional overlays and promotional tracking.

- Align with Supply Planners by communicating forecast changes that will

impact production schedules and inventory levels.

- Responsible for implementing annual plan volumes aligning with Brand

team on changes to business.

- Participate in Brand business team and project meetings

Diageo, Stamford, CT

Forecast Allocations Manager

3/2001-7/2004

- Responsible for forecasting brands utilizing JBA, Adaytum, BEVIS and

ForecastX tools.

- Worked with Supply Planners to identify and resolve exceptional

changes in the forecast.

- Managed allocation of Holiday programs and allocated products for

Northeast IMC.

- Challenge and finalize the volume forecast in coordination with

Marketing.

- Oversee the Monthly production forecast and the Global Sales

Forecasting system.

- Coordinate US forecasting analysis, market/business planning, and

brand analysis for all phases of marketing, including launches and

life cycle management, to improve transparency and accuracy

- Conduct analysis to inform on market trends

- Manages relationship with key vendors (e.g., IMS, market research

agencies) to ensure on-time data delivery and accuracy.

Customer Service Manager

6/1999-3/2001

- Managed team of 6 customer service representatives.

- Assured orders and shipments were processed on-time and accurately

while handling issues.

- Compiled, interpreted, analyzed and summarized information for

weekly/monthly forecasts and special reports.

- Scheduled and tracked product from factories to distribution center to

ensure timeliness of merchandise shipped.

- Handled all aspects of freight documentation for customs clearance.

- Monitored and maintained product flow into central warehouse of all

divisional brands.

Customer Service Representative

5/1998-6/1999

- Accountable for processing orders, monitoring shipments and

maintaining high level of customer service.

- Notified sales force of updates/changes on product line.

- Reviewed customer orders, commercial invoices and generated data

entry.

- Investigated and resolved customer complaints.

Education: Albertus Magnus, New Haven, CT- Graduated 5/2003

Associate of Business Management Degree

SKILLS: Microsoft Office 07, Word, Excel, Powerpoint, SAP,JBA, Adaytum,

BEVIS, ForecastX,

Connecticut State Guard Card May 2013



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