Sandra Hafraoui

Credit Analyst/ Accounts Receivable Specialist

**** **** * ******* **** - Jersey City, NJ 07305

aca4mi@r.postjobfree.com - 347-***-****

* Supervisory experience.

* 20 years Experience as a Collections Analyst.

* Skilled at all phases of Collection Management.

* Proficient at current programs used in collection management.

* Proficient in Outlook, Lotus Notes, Excel, Word, Power Point, and

Microsoft Office.

* Experienced "Skiptracer."

* Knowledge & understanding of the laws within collections arena.

* Experienced at managing & maintaining a privately owned business

Work Experience

Assistant to A/R Manager

Emson USA, INC - New York, NY

January 2010 to Present

* Utilize YCS to perform account maintenance and run reports.

* Excel to provide charts, graphs, account information, status reports,

forecasts, agings and create

spreadsheets of department data for upper management.

* Manage the largest and most sensitive accounts, including collection of

chargebacks, open invoices,

account reconciliation, cash application, dispute resolution, clearings

and month end closing.

* Assist in the training and supervisory of five employees.

Credit Analyst/Collection Specialist for Information Technology Division

Samsung Electronics America - Ridgefield Park, NJ

2008 to 2009

* Maintained a portfolio of accounts. Collected on past due items including

open invoices and

Chargebacks. Performed account reconciliation, cash application,

researched payment and posting

issues, processed A/R clearings submitted orders for credit release

through GCMS system and

performed customer service. Utilized S.A.P, Excel, and Outlook.

Accounts Receivable Coordinator/ Oracle Trainer

Ricoh Business Solutions - Fairfield, NJ

2005 to 2008

Power User

* Managed a database of accounts receivables. Collected on past due items

including open invoices

and chargebacks, account reconciliation, cash application, researched

payment and posting issues,

processed A/R clearings and performed customer service. Utilized O.M.D,

Excel, and Lotus Notes

* Functioned as Oracle Trainer/ Power User during a major software

conversion; prepared, trained, and

supervised department of thirty personnel pre and post conversion to Oracle

operating system.

Independent Contractor

Luxury Black Car - New York, NY

1999 to 2005

* Successfully managed & maintained a Luxury transportation service.

Skip Tracer, Collections Officer, Telemarketer

Chevy Chase Bank - Frederick, MD

1994 to 1999

* Maintained extensive client base successfully obtaining outstanding

balances 30-219 days in arrears

by contacting credit card holders to resolve delinquencies.

* Established & maintained new contacts within major financial institutions

throughout the United States.

* Proficiently utilized Fast Data, Metronet, DA+, and pulled credit reports

to successfully locate individuals

identified as a "SKIP."

Education

Bachelors of Arts degree in Organizational Leadership

Somerset Christian College - Zarephath, NJ

2011

Associate of Arts degree in Narrative Theology

Somerset Christian College - Zarephath, NJ

2008

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