Customer Service Manager
Resume:
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LINDSEY RAHE 419-***-****
***** ******** ***** aca4m8@r.postjobfree.com
Perrysburg, OH 43551 http://www.linkedin.com/pub/lindsey-rahe/75/684/81
Objective: Re-focus my career as a HUMAN RESOURCES PROFESSIONAL, having
completed a Bachelor of Science in Human Resources and Organizational Leadership.
High energy, customer oriented business professional with organizational leadership and management experience. Background
includes team leadership of a customer service team in the Banking industry.
CORE COMPETENCIES
Organizational Management Schedule Control Project Management
Performance Counseling Training and Development Cross Selling
Recruitment and Selection Performance Improvement Customer Satisfaction
EDUCATION
Bachelor of Science Degree in Human Resources and Organizational Leadership
Rasmussen College – Bloomington, MN
Associate of Applied Business in Business Management Technology
Owens Community College – Toledo, OH
PROFESSIONAL EXPERIENCE
FIFTH THIRD BANK – Toledo, OH 2010-Present
Customer Service Manager (2012-2013)
Promoted the company’s core values; integrity, teamwork and collaboration, accountability and respect and inclusion. Evaluate
performance, on direct reports, on a constant basis, providing counseling and guidance as needed. Complete semiannual perfor mance
evaluations on direct reports. T rain and develop the Customer Service Representatives to provide premier delivery of customer care.
Participate in the selection and on-boarding of new employees. Perform daily office/ operational responsibilities, delegating to the
staff as appropriate.
Trained and mentored new Customer Service Representatives in the new employee on -boarding process for the Northwest
Ohio affiliate.
Achieved, with the team, an outstanding Customer Experience Index score consistently of an “A” status.
Responsible for Customer Service Representatives consistently achieving referral goals. Average referral goal achievement
increased from 25% to 75% during my first year.
Lead Customer Service Representative (2010-2012)
Promoted the bank by selling and referring customers to bank products and services. Promoted excellent customer service by
consistently providing premier customer satisfaction with a friendly demeanor, can -do attitude and willingness to help at all times.
Handled customer inquiries and complaints. Performed daily office responsibilities, working with the office staff to maintain efficie nt
operation of the office. Led and encouraged others with a positive attitude.
Invited to train new Customer Service Representatives, through a new on-boarding program because of my outstanding
customer service scores, ability to consistently meet my referral goal and my excellent employee performance rating.
Achieved a perfect “A” customer experience index rating through my two years of being a Lead Customer Service
Representative.
Promoted to Customer Service Manager, September 2012.
CHARTER ONE BANK – Bowling Green, OH 2007-2010
Personal Banker (2007-2010)
Developed, maintained and supported the sale of banking products and services by generating and following up on leads. Works with
prospective and existing customers to assess potential overall banking needs. Identif ied and sold or refer appropriate banking products
based on strategic analysis of customer financial needs after conducting an in-depth customer needs assessment. Delivered clarity to
customers by providing simplicity, guidance, and know-how.
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LINDSEY RAHE 419-***-****
26561 Basswood Drive aca4m8@r.postjobfree.com
Perrysburg, OH 43551 http://www.linkedin.com/pub/lindsey-rahe/75/684/81
Professional References:
Cathy Perry
Financial Center Manager
Fifth Third Bank
10105 Fremont Pike
Perrysburg, OH 43551
Amanda Pomeroy
Financial Center Manager
Fifth Third Bank
27386 Carronade Dr.
Perrysburg, OH 43551
Julie Shope
Staffing Coordinator
The Callos Company
1140 Corporate Dr. Suite A
Holland, OH 43528
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