PAUL VESSIO

** ******** **. *. ******, Ont. L*G *L6

Mobile: 905-***-**** or Email: aca4jy@r.postjobfree.com

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cAREER gOAL: supervisor, account manager

eMPLOYMENT Profile

. Exceptional communication skills with clients, colleagues and people

at all levels of the organization

. Experience supervising, delegating and scheduling staff

. Strong organizational and planning abilities; meet all deadlines with

attention to details

. Enjoy new challenges, learning new methods, possess a creative

approach to problem solving

. Excellent customer relations skills, effectively respond to objections

and concerns with a focus on 100% customer satisfaction

. Able to work flexible hours

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Work History

Scheduling Manager

Consumers Choice Home Improvements

Jan. 2013-Sept. 2013

. Managed and hired a staff of Seven Telemarketers and Six Schedulers

. Performed all payroll and scheduling duties for my department

. Oversaw the scheduling of Sales Calls performed by 17 Sales Reps

. Increased Sales and Telemarketing Leads during my time here

. Initiated a new call script for telemarketers leading to an increase

in leads from previous years

. Completed daily, weekly, and monthly reports used by upper management

in a timely manner

. Initiated Sales in Customers Showroom and solved any concerns of

enquiring customers

Account Manager

Fastenal Canada

2011-2012

. Developed trusting relationships with customers building customer

loyalty and repeat business

. Performed customer needs analysis and determined the best practices

for cost savings which lead to repeat business

. Increased sales by properly managing accounts and putting the customer

needs first

PAUL VESSIO

204 Colborne St. W. Oshawa, Ont. L1G 1L6

Mobile: 905-***-**** or Email: aca4jy@r.postjobfree.com

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Route Sales Representative

Unifirst Canada Aug. 2010- Aug. 2011

. Managed and monitored 100+ customer accounts receivables

. Maintained 100% customer retention on all routes through building

trusting relationships with clients

. Helped speed up loading times in the morning by organizing an

efficient schedule

. Initiated equipment change which lead to saving time during deliveries

New Construction Manager / Account Manager 1998-

2010

Slim-Line Windows Mfg

. Re-organized company order procedures that led to time and cost

savings

. Took part in decision making process regarding product, pricing,

sales, promotions, and employee hiring

. Ensured employee conduct in factory and office was in compliance with

health and safety act and company's policies

. Oversaw the ordering, planning and delivering of windows to new

subdivisions

. Improved communication between front office and production floor by

delegating responsibilities to lead hands and managers

. liaise with production to ensure customer orders meet specifications

and timely delivery

. Effectively manage customer service issues to ensure customer

satisfaction, retention and quality of service

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VOLUNTEER EXPERIENCE

Delivery Driver, Meals on Wheels Durham Community Care 2003 - 2008

Support Counselor, Group Support, Durham Community Care 2005 - 2008

Durham Humane Society Volunteer

2011- Present

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EDUCATION AND PERSONAL DEVELOPMENT

. Certified Support Counselor, Durham Community Care 2005 - 2006

. Willpower Institute Basic Meditation Teachers Diploma 2006 -

2007

. Bachelor of Commerce, University of Windsor 1998

Honors in Business Administration

References available upon request

Contact this candidate