Tamala Dean-Jackson
Norristown, Pa 19401
PROFILE:
Skilled user of technology. Microsoft Office Suite. Detailed-oriented
"multi-tasker." Able to balance competing priorities and tight deadlines.
Known for quality, timely completion of projects. Effective communicator.
Polished telephone, interpersonal skills. Energetic, patient, and
diplomatic. Knowledge of FDCPA guidelines.
SKILLED IN:
Microsoft Word, Microsoft Excel Microsoft PowerPoint Microsoft Access
Microsoft Outlook, NYCE and Verint Call recording systems, Stellant Oracle
Imaging workflow, CRS and FACS collection systems, Ceridian and Kronos
payroll experience. Lexis Nexus and Accurint search databases.
Typing: 70 wpm
Data Entry - Numeric: 17,585
Alpha: 12,495
OBJECTIVE: To secure a challenging position with a growth-oriented employer that
will allow me the opportunity for both organizational and personal
advancement.
EXPERIENCE: 5/1996-5/2013 NCO Financial Services
Horsham, PA
Consumer Affairs
Production Manager-Legal
Compliance Dept.
Oversee department to ensure legal and privacy compliance response
to debtors, Regulatory Agencies, Law firms regarding time sensitive
and high priority disputed, fraud, and identity theft accounts.
Communicate with Client Services Team, Regulatory agencies and
consumers to verify correspondences and account information.
Oversee deleting of consumer Credit Bureau disputes with all three
Credit Bureaus
Assist consumers via telephone regarding payment inquiries, disputes
over accounts or Credit Bureau status.
Process consumer payments on accounts, paying by check or credit
card
Investigate Collector misconduct and provide summaries to NCO
outside Legal counsel.
Distribute and track Lawsuits, Regulatory and Attorney General
Complaints.
Recruiting/Interviewing for open positions.
Administer employee disciplinary action as needed.
Prepare employee Annual Reviews.
Complete payroll on a bi-weekly basis utilizing Ceridian and Kronos
applications.
Attend Unemployment hearings.
Attend Leadership trainings.
Review and monitor employee weekly production and performance.
Maintain employee files, include new hire, terminations, increases
and tax changes.
Update department manuals as policies changed.
Complete Monthly reports for Executive Management team.
12/1994-5/1996 CareLink Star Program, Norristown State
Hospital Norristown, PA
Executive Secretary/Admin
Assistant
Maintained executive calendar.
Coordinate travel and lodging arrangements
Drafted and typed interoffice memos, proposals, service agreements,
confidentiality agreements, and offer letters, correspondence.
Coordinating meetings, taking minutes at weekly operations meetings
and team management meetings
Handle incoming and outgoing calls and faxes.
Created and edited Doctor Reports on patients
Generate reports or summaries of information on a prescribed
periodic or as requested basis.
Data entry to include all patient data that needed manual input
10/1992-12/1994 West Point Military Academy
West Point, NY
Disciplinary Clerk
Handle incoming call for Colonels
Type all disciplinary action reports for officers
Filing of all signed disciplinary reports after administration
Data input as needed
Education
James O'Neill High School
Highland Falls, NY
Academic Diploma
References Available Upon Request