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Data Entry Manager

Location:
Conshohocken, PA
Posted:
November 20, 2013

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Resume:

Tamala Dean-Jackson

*** ***** ******

Norristown, Pa 19401

610-***-****

PROFILE:

Skilled user of technology. Microsoft Office Suite. Detailed-oriented

"multi-tasker." Able to balance competing priorities and tight deadlines.

Known for quality, timely completion of projects. Effective communicator.

Polished telephone, interpersonal skills. Energetic, patient, and

diplomatic. Knowledge of FDCPA guidelines.

SKILLED IN:

Microsoft Word, Microsoft Excel Microsoft PowerPoint Microsoft Access

Microsoft Outlook, NYCE and Verint Call recording systems, Stellant Oracle

Imaging workflow, CRS and FACS collection systems, Ceridian and Kronos

payroll experience. Lexis Nexus and Accurint search databases.

Typing: 70 wpm

Data Entry - Numeric: 17,585

Alpha: 12,495

OBJECTIVE: To secure a challenging position with a growth-oriented employer that

will allow me the opportunity for both organizational and personal

advancement.

EXPERIENCE: 5/1996-5/2013 NCO Financial Services

Horsham, PA

Consumer Affairs

Production Manager-Legal

Compliance Dept.

Oversee department to ensure legal and privacy compliance response

to debtors, Regulatory Agencies, Law firms regarding time sensitive

and high priority disputed, fraud, and identity theft accounts.

Communicate with Client Services Team, Regulatory agencies and

consumers to verify correspondences and account information.

Oversee deleting of consumer Credit Bureau disputes with all three

Credit Bureaus

Assist consumers via telephone regarding payment inquiries, disputes

over accounts or Credit Bureau status.

Process consumer payments on accounts, paying by check or credit

card

Investigate Collector misconduct and provide summaries to NCO

outside Legal counsel.

Distribute and track Lawsuits, Regulatory and Attorney General

Complaints.

Recruiting/Interviewing for open positions.

Administer employee disciplinary action as needed.

Prepare employee Annual Reviews.

Complete payroll on a bi-weekly basis utilizing Ceridian and Kronos

applications.

Attend Unemployment hearings.

Attend Leadership trainings.

Review and monitor employee weekly production and performance.

Maintain employee files, include new hire, terminations, increases

and tax changes.

Update department manuals as policies changed.

Complete Monthly reports for Executive Management team.

12/1994-5/1996 CareLink Star Program, Norristown State

Hospital Norristown, PA

Executive Secretary/Admin

Assistant

Maintained executive calendar.

Coordinate travel and lodging arrangements

Drafted and typed interoffice memos, proposals, service agreements,

confidentiality agreements, and offer letters, correspondence.

Coordinating meetings, taking minutes at weekly operations meetings

and team management meetings

Handle incoming and outgoing calls and faxes.

Created and edited Doctor Reports on patients

Generate reports or summaries of information on a prescribed

periodic or as requested basis.

Data entry to include all patient data that needed manual input

10/1992-12/1994 West Point Military Academy

West Point, NY

Disciplinary Clerk

Handle incoming call for Colonels

Type all disciplinary action reports for officers

Filing of all signed disciplinary reports after administration

Data input as needed

Education

James O'Neill High School

Highland Falls, NY

Academic Diploma

References Available Upon Request



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