OLGA CRUCES

786-***-**** / 786-***-****

aca4h9@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS:

Hard working and motivated professional with 20 plus years of experience.

Maintains overall management of Sales Center and administrative support.

Highly organized individual.

Provides excellent Customer Service to all potential buyers visiting Sales

Center.

Efficient Events Planner. Outstanding attention to detail and exemplary

leadership qualities.

COMPUTER SKILLS:

PC literate with proficiency in MS Word, MS Excel, Outlook,Internet,Tops,

Community Management Systems (CMS) and Customer Registry Management (CRM).

PROFESSIONAL EXPERIENCE

Southwest Properties February 16,

2010 - September 2010 ( eight month contract)

Leasing Consultant & Administrative Assistant

Reporting to Property Manager- Leasing and Marketing 158 units in seven

buildings in complex Downtown Dadeland. Maintaining regular monthly quota.

. DUTIES AND RESPONSIBILITIES:

Operations

. Assist with administration operations of all aspects of 158 units

including preventative maintenance programs, life safety programs,

service contracts, quality control, inspections, capital work

programs, security, leaseholds, customer service programs, residents'

correspondence and notices.

. Assist in the preparation of contract specifications, and tender

contracts.

. Assist in supervision of outside maintenance contractors.

. General administration duties including couriering, word processing

mail, preparing correspondence etc.

. Maintaining up to date knowledge of Florida statues, rules and

regulations.

. Reviewing of applications for lease

. Screenings of background through (United Screening).

. Ledgers of payment history.

. Letters of approval.

. Rent Roll

. Collections of delinquency accounts.

Financial

. Assist in various accounting functions for the units, including

billings, collections of rents, expenditures and general banking.

. Maintain regular interaction with tenants of Downtown Dadeland

including responding to complaints, and keeping apprised of

deficiencies.

. Respond to inquiries from potential tenants, and provide unit

viewings.

. Maintain regular leasing targets.

. Provide the receipt of and response to requests/enquiries from any

residents- daytime as well as after hours emergency services.

FORTUNE INTERNATIONAL REALTY August, 2007 to February

2010

Front Desk Receptionist / Administrative Assistant / Sales Center Assistant

Manager

Flagler Development Group / Downtown Doral Project

Administrative Assistant to Sales Center Director.

Sales Center Assistant Manager.

Answer up to 10 phone lines, Greet Visitors, Clients, Customer

Support,Vendors, Anyone entering Sales Center

Open close Sales Center.

Customer Relations,filling,copying,emails,etc.

Good people skills, good attitude.

Proficiency in Internet, Microsoft Office knowledge with proficiency in

Word and Excel.

Provide presentations and information on project to potential buyers.

Assist in planning of all events for project consisting of ground breaking

ceremonies, receptions, ribbon cutting events, holiday events and monthly

realtor meetings,realtor brunches.

Coordinate schedule for conference room.

Maintain and update potential buyer information in CMS and CRM.

Maintain calendar for all employees. Provide availability for upcoming

meetings.

Prepare and assemble 60-100 media kits for each event while maintaining

inventory of material needed.

Compile and update spreadsheet with traffic reports of all Real Estate

Agents.

Prepare budget spread sheets for Events and for expenses of Sales Center.

Distribute all advertising thru email (E-Blast) to all Realtors regarding

project updates.

Ensure timely delivery and receipt of important information while

maintaining confidentiality

HOME KEEPERS MORTGAGE COMPANY April, 2006 to August, 2007

Administrative Assistant / Translator/Receptionist

Organized daily correspondence for eight brokers.

Prepared monthly spreadsheets using Excel.

Assisted with translation of documents and curriculum for training

projects.

Participate in Fund Raisers.

LAND TITLE SERVICES, INC. October, 2005 to

February, 2006

Processor/Administrative Assistant/Processor

Processed 15 - 20 title commitments on a weekly basis thru Title Wave/Land

America program.

Evaluated and examined title policies for final junction and processing;

served as loan closer per diem.

Willsand Home Health Agency / Willsand Medical Services 1992 - 2002

Position: CEO

Confirming and following all incoming doctor/hospital referrals.

Coordinating with D.O.N. departamental training and orientation.

Prepare spreadsheets according to proposed budgets.

Updating nurse files and performing background screening.

Monitor performance review of CAN's,LPN's,RN's monthly.

Updating manuals and procedures to prepare for inspection.

Assist D.O.N. in developing scope of services.

Perform daily bank transactions and weekly payroll.

Regulate HIPPA compliance and CMS regulations.

Interact with consultant on organizing the success of the company on JCAHO

accreditation.

Perform monthly Quality Assuarance on patient's chart.

Document monthly meetings.

Maintain personal and confidential medical records.

Prepare referrals for billing.

Follow up on delivery of medical equipment to patients homes.

EDUCATION

Associates/Arts-Liberal Arts - Miami Dade Community College, Kendall

Campus, Miami, FL - 1989-1991

REFERENCES:

Home Keepers - Rena Starks

Southwest Properties for Downtown Dadeland : Omar Del Rio

Fortune Int'l Realty for Flagler Development (Downtown Doral Project)

Sergio Mannarino

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