Deborah White

Glenpool, OK

aca4h1@r.postjobfree.com - 918-***-****

Proven clerical, customer service and communication skills in a variety of settings. Upbeat,

positive attitude, with a history of producing quality results and satisfied customers. Computer

literate. Able to balance priorities and tight deadlines. Known for quality and timely completion

of projects energetic and patient. Cheerfully takes on extra work and highly organized, efficient and

detail

WORK EXPERIENCE

Apartment Complex Manager

Avondale Apartments - September 2013 to Present

Deal with residence concerns in a timely manner. Inspections of move-ins/move-outs. Implement

policies & procedures to maintain communication with residence, complaints, service request, etc.

Follow up with Make Readies & direct maintenance to what needs to be done. Walks the property to make

sure it has curb appeal. Collect monthly rent, follow up with residence regarding delinquent

rent.

Receptionist/Hopeline Agent

CFSII - August 2011 to August 2013

Answer telephones, route and screen calls. A variety of office duties, including opening and sorting

mail, collecting and distributing parcels, transmitting and delivering facsimiles, and performing

Internet search tasks. Helped when people called in finding jobs, writing resumes, finding job

opportunities in their skills. Also scheduling interviews for them.

Account Manager

Northstar Technologies - July 2009 to August 2011

To collect lost revenue from customers respectfully and in compliance with FDCPA guidelines.

Resolution Specialist

Cavalry Portfolio Services - September 2007 to July 2008

Account Manager for delinquent debts

Review and collect information on accounts.

Collector

Works & Lentz Attorneys - March 2007 to August 2007

Account Manager for delinquent of medical bills

Review and collect information on accounts.

Assistant Manager/Customer Service

Movie Gallery - March 2004 to April 2007

Directly supervises associates when scheduled as the manager on duty.

Directly supervises associates when scheduled as the manager on duty.

Provides prompt and friendly customer assistance by interacting with customers on sales floor or over the

phone.

Verifies and approves membership I.D. and date entry as valid and accurate.

In absence of a Senior Assistant Store Manager, supervises and performs routine daily operational

support activities related to opening and closing the store; preparation of daily reports; cash control

counts and baking of deposits; product merchandising; store safety and security measures; and other

assigned special projects and administrative functions.

Participates in inventories when scheduled.

August 2004 - July 2005 - Collection

Scott Lowery Law Office

Collections on delinquent credit cards, resolve customer problems.

Administrative Assistant

Davis Companies - September 2006 to December 2006

Answer multi-line phone

Organize and maintain paper and electronic files

Purchase supplies

Manage projects, conduct research and disseminate information by using the telephone, mail

services, Web sites and emails.

Post payments

Update insurance information and change addresses when needed

Providing administrative support to senior managers in a proactive "take charge" professional way.

Constantly prioritize tasks and meet deadlines, attention to details and follow-through skills.

Customer Service

Movie Gallery - August 2004 to June 2005

Listened, calmed and assisted customers with concerns.

Assisted customers in locating, retrieving and selecting products that were needed and showing them

special promotional offers.

Helped maintain store appearance and take care of all the pets.

Ensured inventory of animals and products coming in and out of store.

Stocking and selling retail items.

Processed incoming and outgoing merchandise

EDUCATION

Craigmont High School in - Memphis, TN

ADDITIONAL INFORMATION

SUMMARY OF SKILLS:

Receptionist

Collections

Customer Service

Typing (55 - 65 wpm)

Windows 95, 98 operating systems

MS word

Outlook Express

Scanning technology

Internet proficient

Answering multi-phone lines

Loss Prevention Initiatives

Data Entry

Setting appointments

Maintaining a filing system

Determining daily priorities and special assignments

Resolves conflicts constructively with little or no input from manager

Fax machines

Photo copier

Contact this candidate