Minnan Li

**** – ** Byng Avenue, North York, Ontario M2N 7K3

Cell phone: 416-***-****

Email: aca4ev@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• 3 Years’ experience in Computer Technical Support.

•Provides primarily Tier I and some Tier II : support, diagnoses, and troubleshooting; conducting

Installations, modifications, and repairs; providing assistance, guidance, training, and system

;maintenance to end-users involving software, hardware, peripherals, e-mail, texts, websites, custom

software, and local area networks.

• Data Back-up and Data Recovery from accidental formatting and/or hard drive failure.

• Strong customer service skills.

•Proficient in diagnosing problems with software and hardware tools; monitoring system installation.

•Experience in: Monitoring system installation.

• Certified in A+, MCP, MCSE.

PROFESSIONAL EXPERIENCE

Service Technician, Top-LogiX Software & Computer, Saskatoon, SK Oct 2011 - Aug

2013

• Provided level 2 technical support such as advanced level problem solving, analytical, Hardware

Upgrade / Component Installation/Replacement, Building and Trouble-shooting Servers.

• Diagnoses problems with software and hardware and decides on what measures should be taken to

solve the practical problems by determining the best solution, applies the selected solution either onsite

or using remote support tools, make Estimate (includes Hardware testing and labor fee).

• Backup and restore file emails, Data Recovery from hard drive, clean customers viruses and malwares

(without lose data).

• Setup, configure, deploy and maintain workstations on and off site.

• Software upgrading, downgrading Operating Systems, transfer data. (Win 8 to Win 7, Win Vista to

Win XP) Familiar with Linux and Windows and Window Server.

• Install Monitoring system.

• Ability to Replaces uncommon hardware parts (Laptop, desktop and server)

• Ability to communicate effectively with clients to identify their needs and technical issues to

customers in a non-technical format.

• Ability to advice network solutions and set up LANs for small business.

• Performed general administrative duties to support Return Merchandise Authorization, prove

Warranty Return Service tech support.

• Supervised and trained junior technicians by providing daily service management and report

reviewing.

Provide estimation for customers. Documentation of procedures as needed.

Computer Repair Technician, Canada Computers, Toronto, ON June 2009 – Sep 2011

• Provided level 1 technical support such as technical assistance and help desk services.

• installs computer systems, hardware, software, and computer peripherals.

• Proficiency in hardware configuration, troubleshooting, and repair (desktops, laptops, and

peripherals).

• Replaces defective or inadequate hardware, updated on current hardware and software improvements

and packages.

• Basic knowledge of Ethernet and wireless networks, cabling, switching, NICs in order to troubleshoot

connectivity issues.

•Basic knowledge of computer networking including VLANs, subnets, and managed switch

configuration.

• Performs cable pulling and installation of both Category 5/6 and 4-wire phone lines.

• Ability to work in a team environment

CERTIFICATION

• CompTIA A+

• MCSE, MCP

EDUCATION

• Computer Systems Technician, Diploma August 2007 to April 2009

George Brown College, Toronto, On

• Mathematics & Information Technology, Bachelor’s Degree August 1999 to June 2003

School of Application Arts and Science, Beijing Union University, Beijing, China

*References are available upon request.

Contact this candidate