James W. Griffin Jr.

aca4ep@r.postjobfree.com

763-***-****

Education: Robbinsdale High School, Plymouth MN:

High school diploma receive

Anoka Ramsey Community College: still attending

Curriculum highlights: Groups setting, projects, using resource center, and public speaking.

Objective: I am looking to obtain a position as a customer service position and to work for a company that I can not only grow, but to be the best that I can be as an individual and as a employee. To invest time, value, respect, rapport, and great work ethic; to further myself with dedication and hard work as a long term commitment to the company and to myself.

Employment:

Cobbo star corp (support specialist): part time 30wk/08/01/2013-current

Job tittle: support specialist.

Duties: taking care of individual who has mild MR/MS/DD/TBI and more dependable on staff. taking clients to medical appointment, group outings such as bowling or to walks around the mall 1:1 interventions/incident report, conducting therapeutic group setting, group walks, cleaning, cooking, building healthy relations with staff and clients while developing healthy boundaries. Monitoring house and securing the house for any obstruct activity or obstacle, giving shift report at shift change, answering business phone calls, and checking client/guest in the facility before entering.

Comcast inbound call center (retention):full time 40WK/06/03/2013-08/13/2013 (temp agency)

Job title: Customer service executive (CAE) retention.

Duties: Receive inbound calls assisting customers who have issues with their accounts such as billing, disruptions of services, not satisfied of services, upgrades, downgrade of services and wanting to completely disconnect their accounts. As a CAE it is our duty to not only satisfied our customers but to keep them with the company by offering items he/she would enjoy and find value to. Also as CAE it is important to keep in compliance with company policy and its requirement such as arriving to work on time, returning from breaks as schedule, arriving early for shift for prep system and leaving when schedule.

Life by design: part time 30+WK 05/30/2012-06/01/2013

Job title: support specialist

Duties: secured clients at all times from self harm or to others, taking clients to medical appointment, group outings such as bowling or to walks around the mall 1:1 interventions/incident report, conducting therapeutic group setting, group walks, cleaning, cooking, building healthy relations with staff and clients while developing healthy boundaries. Monitoring house and securing the house for any obstruct activity or obstacle, giving shift report at shift change, answering business phone calls, and checking client/guest in the facility before entering.

Cintas: Maple grove MN 40hrs+/WK 05/1/2012-10/25/2012

Job title: sales representative/driver.

Duties: Dealing with customer face to face while distributing products and services of great customer satisfaction. Assuring each client having full count of product, working material, quality, and assurance within its services while commuting in company vehicle to and from work plant; also driving only to designated route while keeping company policy. Completing proper paper work during and after route, completing updated training, and arriving on time to work and route place.

Wells Fargo Bank, Shoreview MN, 40hr/wk. 11/2011-05/2012 (through temp agency)

Job title: Sales Banker.

Duties: Receive inbound call’s, handle customer service concerns, open/close accounts, process personal secured/unsecured loans applications with customer, process credit cards, help customer with check orders, debit cards, direct customers to mortgage if interested for home loans and refinance. Must arrive on time; meet short term monthly and quarterly goals, staying in compliance of company policy for regularly updates on company training.

People Inc. Nancy Page Crisis Residents, Minneapolis MN, 40hr/wk. FT. (03/2008-07/2011)

Job title: Crisis support specialist.

Duties: Crisis interventions, encouragement, de-escalating individual with highly aggressive behavior, documenting VA’s/1:1 interventions/incident report, conducting therapeutic group setting, group walks, cleaning, cooking, building healthy m with staff and clients while developing healthy boundaries. Monitoring house and securing the house for any obstruct activity or obstacle, giving shift report at shift change, answering business phone calls, and checking client/guest in the facility and belongings search for any inappropriate merchandise.

Citizen Community Federal, Brooklyn Pak MN 38hr/wk. PT (02/2007-05/2010)

Job title: Financial Advisor.

Duties: Opening and closing bank, standing in front of bank to promote to customer new accounts such as: loans, personal business accounts, CD accounts, and savings; balancing drawer at beginning/end of shift, answering phone calls, contact client with debt or delinquent accounts, depositing check and withdrawals, customer service skills and people skills, data entry, banking duties in professional office setting, light mortgage inquiries duties.

GNC(General Nutrition Center), Brookdale mall MN, 30hr/wk part time. (10/2006-11/2008)

Job title: Sales Associate/Nutrition specialist.

Duties: Opening and closing store, Customer service skills, answering phone calls, engaging with customers, building healthy relationships with old/new customers. Promoting new and most effective products for each individual, assisting what each customer needs and is in need for. A customer come first mentality, balancing drawer, money deposit, shrink count (expensive merchandises that are over 100.00) and taking as directed policy lunch breaks.

References:

(Manager/supervisor) Anthony Lofton-612-***-****

(Supervisor/lead coordinator) Tim-651-***-****

(Previous Co-worker) Brandon cooper-210-***-****

(Previous Co-worker) Aqueelah wheeler-763-***-****

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