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Sales Management

Location:
Kolkata, WB, India
Posted:
November 21, 2013

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Resume:

CAREER OBJECTIVE

To pursue a challenging career and be part of a progressive

organization that gives scope to enhance my knowledge, skills and to reach

the pinnacle in the SAP CRM field with sheer determination, dedication and

hard work. Seeking a position as a SAP consultant where I can use my

experience in handling application support for end-users and analyzing as

well as solving issues which can hinder company growth.

PROFESSIONAL PROFILE

. 3.4 Years in SAP CRM,2.5 years of experience in 2 end to end full

cycle implementations and 9 months as a support consultant

. 8 month of Domain Experience in Information technology (IT) Sector.

SAP OVERVIEW HIGHLIGHTS

Experience in CRM Base Customization - Business Partner, Organization

management, product master, transaction processing, organization data

determination, Activity management, partner processing, status management,

Text Management and Action Profile.

Experience in CRM Marketing - Marketing Planning and Campaign Management,

Segmentation of Business Partners, Personalized Mail Forms, Marketing Plan,

Campaign Automation & Execution, External List Management, Lead Management.

Experience in CRM Sales - Maintenance of Transactional Processing, Opportunity

Management & Sales Methodology, Copy Controls, Quotation and Order Management,

Sales Transaction and Follow-up Transaction.

Experience in Web UI - Interface overview, Business roles, Navigation Bar

profile, Logical links, Layout profile, Technical profile, Creation of Work

Centers, Assign Logical Link ID and Transaction Launcher

Experience in Business Object Enhancements - Enhanced Business Objects using

UI configuration Tool and AET.

CURRENT EMPLOYER

Company : Oxient Technologies (June 2010 till date)

Profile : SAP CRM Functional Consultant

Company Profile : Oxient Technologies is a leading Information Technology

Services and Business/Knowledge Process Services provider, delivering

customized world-class services, which are business driven, competitive and

provide value to each of our customers. We help our global customer achieve

speed and manage cost consistently. Established primarily as a technology

consultant and systems integrator, Oxient Technologies soon began offering

a new breed of business integration solutions to clients solutions that

aligned organizations' technologies, processes and people with their

strategies. (www.oxienttech.com )

PROJECT DETAILS

PROJECT-III (

. Client : Amcor

. SAP Version : CRM 7.0

. Role : SAP CRM Functional Consultant

. Team Size : 8

. Tenure : June, 2012 to Till date

About Client: Amcor is a global leader in responsible global packaging

solutions supplying a broad range of plastic (rigid & flexible), fiber,

metal and glass packaging products to enhance the products consumers use in

everyday life. Amcor also provides packaging related services that help

customers succeed through collaboration and innovation driven by art and

science. Around the world, millions of times a day, people touch and use

Amcor packaging. When people open a bottle, unwrap a pack, or tear open a

pouch, they know their products are fresh, clean, safe and secure. These

are the packaging moments that matter.

Roles & Responsibilities:

BASE CUSTOMIZING:

> Business Partners Customization: Configured BP Roles, Field Grouping-

Number Ranges, Maintained BP Relationships, Customized Forms of

Addresses, Maintained Name Components, Marital Status and Occupations

for BP category PERSONS, Data Origin & Status Management for BPs.

> Product Master: Maintained Product Categories, Created Attributes, Set

types, Assigned Attributes to set types further assigned set types to

the hierarchies and categories, there by maintained Final Product.

> Organization Structure Customization: Maintained various

Organizations, Positions, User and assigning it to organization model

& also assigned attributes to positions.

> Configured Divisions and Distribution Channels and tupels as per

client's requirement. Customized Organizational Data Determination

(ODD).Configured Determination Rules of Organization Model type and

Responsibility Type. Customized Organization Data Profile, Maintained

Change Rules and Profile. Further Assigned Organization Data Profile

to Transaction Type.

> Configuration of determination rules and customization of PDP,

Determination of responsible organizational units with ODP and

determination of parties involved with PDP in particular transaction.

> Customization of Transaction Processing - Customized the Business

transactions (activities, opportunities and sales transactions);

Configured Sales Transactions and Transaction determinations;

Configured transaction types and item categories; Maintained copy

controls for transaction types and item categories and item category

determination; Configured different Status profiles for different

processes.

> Involved in End to End Implementation - Documented GAP analysis.

Prepared business blue prints with presentations. Maintained E-mails

and arranged meetings with clients, active participation in meetings.

SALES:

> Configured general settings for Lead Management like Qualification

Levels, Determination Criteria, Group, Origin, Priority and

Questionnaire.

> Configured Opportunity Management- Qualifying Lead into Opportunity,

customizing Sales Stages, Phase Analysis, & assigning Phase to

Opportunity. Under opportunity did setting for Opportunity Group,

Priority & Origin.

> Customized the Business Activity and Task by creating action profile.

MARKETING:

> Configured Marketing Plan, Survey, Campaign, Mail Form & assigned to

campaign

> Maintained Attributes and Attribute Sets. Assigned Attributes to

Business Partner. Customized Attribute List and Data Sources.

Maintained Segmentation by defining target groups with the help of

Marketing attributes and their sets.

> Configured Objectives, Tactics and Types for Marketing Plan and

Campaign, Assigned PDP, Status Profile and Action Profile to

Types/Objectives/Tactics, Customized Communication Medium, Customized

Personalized Mail by Maintaining Sender Addresses and its Attribute

Contexts. Maintained Authorization Group.

> Customized External List Management (ELM) - configured mapping format

and maintained external list.

WEB USER INTERFACE (WEB UI):

> Customized various Authorization Roles, Maintained the Business Roles.

Configured Navigation Bar profile, Subsequently Assigned Authorization

Role and Navigation Bar Profile to Business Role. Assigned Business

Role to positions in the organizational structure. Customized and

Configured Sales, Marketing, Service Profiles and IC-Agent by

maintaining Logical Links, Work Centre Link Groups, Work Centre and

Direct Links Groups .

> Customized URL's and Parameters. Configured Transaction Launcher.

Assigned it as a direct link on the Navigation bar for IC-Agent

business role.

> Enhanced Business Object through UI configuration tool - enhanced

business partners by using components, Customizing Work Center, Direct

Links and Logical Links as required by the client.

> Have knowledge about ABAP including Data Dictionary, Functional

Builder, Workbench organizer, Reporting and Repository browser.

PROJECT-II (

. Client : Diversey.

. SAP Version : CRM 7.0

. Role : SAP CRM Functional Consultant

. Team Size : 7

. Tenure : March, 2011 to June, 2012

About Client: Diversey, Inc. is a Racine Wisconsin based manufacturer of

cleaning and hygiene products, and global provider of commercial cleaning

and hygiene solutions. The company offers a range of business to

business products and services to customers in over 160 countries

worldwide. They employ about 11,000 persons and have estimated sales of

$3.2 billion. Headquartered in paw tucket, Rode Island, in the United

States, the company was founded in 1923 by Brothers Henry and Helal

Hassenfeld who began by selling textile remnants and then manufacturing

pencil boxes and school supplies.

Roles & Responsibilities:

Base Customization

Responsibilities

> Customized Number Ranges and Maintained Grouping. Assigned Number

Ranges to Grouping and Maintained Business Partner Roles.

> Customized Field Grouping and Business Partners. Customized Business

Partner Relationships. Maintained General Setting for Business

Partners.

> Customized Divisions, Maintained Distribution Channel, Maintained

Tuples with the combination of Divisions and Distribution Channel,

Customized and Assigned Position.

> Assigned Business Partners to Position, Maintained General and

Organizational Attributes of Organizational Structure.

> Assigned Sales Organization, Sales Office and Sales Group to

Organizational Units. Customized and Maintained Organizational Data

Determination.

> Customized Determination rule from Organizational Model Category,

Customized Determination rule of the Responsibility Type, Maintained

and Assigned Organizational Data Profile.

> Customized Territory Hierarchy. Maintained Territory. Allocated

Employees to Territories. Determined Territory in Business

Transaction and Analyzed Sales by Territory.

> Maintained Date Profile. Customized Date Rule. Customized Date Type

and Assigned Date Profile to Transaction Type. Assigned Date Profile

to Particular Transaction.

> Configured Partner Determination Procedure (PDP). Customized Partner

Functions. Customized Access Sequence and Maintained Partner

Determination Procedure. Assigned PDP to Particular Transaction.

Product Master

Responsibilities

> Customized Attributes and Set Types. Assigned Attributes to Set

Types. Customized Hierarchies and Categories. Assigned Set Types to

Categories.

> Assigned Product Master to Hierarchy/Category. Maintained and

Customized New Products, Mass Maintenance of Inactive Product and

Maintained Final Product.

Lead Management

Responsibilities

> Customized Setting for Lead. Customized Lead Groups. Customized New

Origin. Customized Lead Priorities and Qualification Level. Assigned

Date Profile.

> Assigned Partner Determination Procedure (PDP). Assigned

Organizational Data Profile (ODP), Assigned Status Profile and

Customize Questionnaires for Lead.

> Assigned Qualification Level to Questionnaires. Maintained New

Transaction Types and Customized Lead.

Opportunity Management

Responsibilities

> Customized Sales Cycle and Phases. Assigned Phases to Sales Cycle.

Customized Copying Control for Transaction Type. Assigned Date

Profile.

> Assigned Partner Determination Procedure (PDP). Assigned

Organizational Data Profile (ODP). Assigned Status Profile and

Customized Opportunity.

PROJECT-I (

. Client : Hasbro

. Project Contribution : Support Project

. SAP Version : CRM 7.0

. Team Size : 3

. Role : SAP CRM Functional Consultant

. Tenure : June 2010 to Feb, 2011

About Client: Hasbro is an American multi-national toy and board game

company. It is one of the largest toy makers in the world. Hasbro is a

branded play company providing children and families around the world with

a wide-range of immersive entertainment offerings based on the company's

world class brand portfolio.

Roles & Responsibilities:

> Solved the issues raised by End Users and core teams from onsite

and provided support to facilitate the transition of SAP CRM.

> Provided solutions to the clients and helped in recreating and

updating configurations on client's request.

> Handled Tickets regarding Business Partners maintained field

settings.

> Involved in process of organizational data determination,

maintaining business partner relationships, maintaining the

Product Hierarchies, Product Categories, Set Types and

Attributes.

DOMAIN EXPERIENCE

Software Trainee (Rs Barcoders Pvt Ltd)

(Feb 2009 to Sept 2009)

RS Barcoders is product based company. It provides complete

automatic identification solution- Software (inventory, warehousing, Pos.

library, Time and attendance etc.), Hardware (Barcodes printer, Scanner,

radio frequency equipment, Bio-matrix and finger printer etc.), and

provides services as well to our customers.

Roles & Responsibilities:

> Oversee smooth implementation and testing of the application and

extend post go-live & application maintenance support to the

client.

> Maintain the database of existing clients.

> Regular follow -ups to existing clients as well as new clients

through calls and emails.

> Used to give software training on client side and give software

support to client through phone, Online (using team viewer/

Skype).

> Worked on project documentation for each module of the

application.

EDUCATIONAL BACKGROUND

Msc. IT (First

Division)

Keampu University, Karnataka

GNIIT

(First Division)

National Institute of Information Technology, Delhi

B.A

(Second Division)

Vinoba Bhave University, Hazaribhag

PERSONAL DETAILS

Marital Status : Single

Areas of Interest : Singing, listening music and dancing

DOB : 13/Oct/1987

Nationality : Indian

Preferred Location : Open

Passport No : J4789133

validity date : 08/12/2020

Linguistic Abilities : English, Hindi

Date:

Chandni Bala



Contact this candidate