CAREER OBJECTIVE
To pursue a challenging career and be part of a progressive
organization that gives scope to enhance my knowledge, skills and to reach
the pinnacle in the SAP CRM field with sheer determination, dedication and
hard work. Seeking a position as a SAP consultant where I can use my
experience in handling application support for end-users and analyzing as
well as solving issues which can hinder company growth.
PROFESSIONAL PROFILE
. 3.4 Years in SAP CRM,2.5 years of experience in 2 end to end full
cycle implementations and 9 months as a support consultant
. 8 month of Domain Experience in Information technology (IT) Sector.
SAP OVERVIEW HIGHLIGHTS
Experience in CRM Base Customization - Business Partner, Organization
management, product master, transaction processing, organization data
determination, Activity management, partner processing, status management,
Text Management and Action Profile.
Experience in CRM Marketing - Marketing Planning and Campaign Management,
Segmentation of Business Partners, Personalized Mail Forms, Marketing Plan,
Campaign Automation & Execution, External List Management, Lead Management.
Experience in CRM Sales - Maintenance of Transactional Processing, Opportunity
Management & Sales Methodology, Copy Controls, Quotation and Order Management,
Sales Transaction and Follow-up Transaction.
Experience in Web UI - Interface overview, Business roles, Navigation Bar
profile, Logical links, Layout profile, Technical profile, Creation of Work
Centers, Assign Logical Link ID and Transaction Launcher
Experience in Business Object Enhancements - Enhanced Business Objects using
UI configuration Tool and AET.
CURRENT EMPLOYER
Company : Oxient Technologies (June 2010 till date)
Profile : SAP CRM Functional Consultant
Company Profile : Oxient Technologies is a leading Information Technology
Services and Business/Knowledge Process Services provider, delivering
customized world-class services, which are business driven, competitive and
provide value to each of our customers. We help our global customer achieve
speed and manage cost consistently. Established primarily as a technology
consultant and systems integrator, Oxient Technologies soon began offering
a new breed of business integration solutions to clients solutions that
aligned organizations' technologies, processes and people with their
strategies. (www.oxienttech.com )
PROJECT DETAILS
PROJECT-III (
. Client : Amcor
. SAP Version : CRM 7.0
. Role : SAP CRM Functional Consultant
. Team Size : 8
. Tenure : June, 2012 to Till date
About Client: Amcor is a global leader in responsible global packaging
solutions supplying a broad range of plastic (rigid & flexible), fiber,
metal and glass packaging products to enhance the products consumers use in
everyday life. Amcor also provides packaging related services that help
customers succeed through collaboration and innovation driven by art and
science. Around the world, millions of times a day, people touch and use
Amcor packaging. When people open a bottle, unwrap a pack, or tear open a
pouch, they know their products are fresh, clean, safe and secure. These
are the packaging moments that matter.
Roles & Responsibilities:
BASE CUSTOMIZING:
> Business Partners Customization: Configured BP Roles, Field Grouping-
Number Ranges, Maintained BP Relationships, Customized Forms of
Addresses, Maintained Name Components, Marital Status and Occupations
for BP category PERSONS, Data Origin & Status Management for BPs.
> Product Master: Maintained Product Categories, Created Attributes, Set
types, Assigned Attributes to set types further assigned set types to
the hierarchies and categories, there by maintained Final Product.
> Organization Structure Customization: Maintained various
Organizations, Positions, User and assigning it to organization model
& also assigned attributes to positions.
> Configured Divisions and Distribution Channels and tupels as per
client's requirement. Customized Organizational Data Determination
(ODD).Configured Determination Rules of Organization Model type and
Responsibility Type. Customized Organization Data Profile, Maintained
Change Rules and Profile. Further Assigned Organization Data Profile
to Transaction Type.
> Configuration of determination rules and customization of PDP,
Determination of responsible organizational units with ODP and
determination of parties involved with PDP in particular transaction.
> Customization of Transaction Processing - Customized the Business
transactions (activities, opportunities and sales transactions);
Configured Sales Transactions and Transaction determinations;
Configured transaction types and item categories; Maintained copy
controls for transaction types and item categories and item category
determination; Configured different Status profiles for different
processes.
> Involved in End to End Implementation - Documented GAP analysis.
Prepared business blue prints with presentations. Maintained E-mails
and arranged meetings with clients, active participation in meetings.
SALES:
> Configured general settings for Lead Management like Qualification
Levels, Determination Criteria, Group, Origin, Priority and
Questionnaire.
> Configured Opportunity Management- Qualifying Lead into Opportunity,
customizing Sales Stages, Phase Analysis, & assigning Phase to
Opportunity. Under opportunity did setting for Opportunity Group,
Priority & Origin.
> Customized the Business Activity and Task by creating action profile.
MARKETING:
> Configured Marketing Plan, Survey, Campaign, Mail Form & assigned to
campaign
> Maintained Attributes and Attribute Sets. Assigned Attributes to
Business Partner. Customized Attribute List and Data Sources.
Maintained Segmentation by defining target groups with the help of
Marketing attributes and their sets.
> Configured Objectives, Tactics and Types for Marketing Plan and
Campaign, Assigned PDP, Status Profile and Action Profile to
Types/Objectives/Tactics, Customized Communication Medium, Customized
Personalized Mail by Maintaining Sender Addresses and its Attribute
Contexts. Maintained Authorization Group.
> Customized External List Management (ELM) - configured mapping format
and maintained external list.
WEB USER INTERFACE (WEB UI):
> Customized various Authorization Roles, Maintained the Business Roles.
Configured Navigation Bar profile, Subsequently Assigned Authorization
Role and Navigation Bar Profile to Business Role. Assigned Business
Role to positions in the organizational structure. Customized and
Configured Sales, Marketing, Service Profiles and IC-Agent by
maintaining Logical Links, Work Centre Link Groups, Work Centre and
Direct Links Groups .
> Customized URL's and Parameters. Configured Transaction Launcher.
Assigned it as a direct link on the Navigation bar for IC-Agent
business role.
> Enhanced Business Object through UI configuration tool - enhanced
business partners by using components, Customizing Work Center, Direct
Links and Logical Links as required by the client.
> Have knowledge about ABAP including Data Dictionary, Functional
Builder, Workbench organizer, Reporting and Repository browser.
PROJECT-II (
. Client : Diversey.
. SAP Version : CRM 7.0
. Role : SAP CRM Functional Consultant
. Team Size : 7
. Tenure : March, 2011 to June, 2012
About Client: Diversey, Inc. is a Racine Wisconsin based manufacturer of
cleaning and hygiene products, and global provider of commercial cleaning
and hygiene solutions. The company offers a range of business to
business products and services to customers in over 160 countries
worldwide. They employ about 11,000 persons and have estimated sales of
$3.2 billion. Headquartered in paw tucket, Rode Island, in the United
States, the company was founded in 1923 by Brothers Henry and Helal
Hassenfeld who began by selling textile remnants and then manufacturing
pencil boxes and school supplies.
Roles & Responsibilities:
Base Customization
Responsibilities
> Customized Number Ranges and Maintained Grouping. Assigned Number
Ranges to Grouping and Maintained Business Partner Roles.
> Customized Field Grouping and Business Partners. Customized Business
Partner Relationships. Maintained General Setting for Business
Partners.
> Customized Divisions, Maintained Distribution Channel, Maintained
Tuples with the combination of Divisions and Distribution Channel,
Customized and Assigned Position.
> Assigned Business Partners to Position, Maintained General and
Organizational Attributes of Organizational Structure.
> Assigned Sales Organization, Sales Office and Sales Group to
Organizational Units. Customized and Maintained Organizational Data
Determination.
> Customized Determination rule from Organizational Model Category,
Customized Determination rule of the Responsibility Type, Maintained
and Assigned Organizational Data Profile.
> Customized Territory Hierarchy. Maintained Territory. Allocated
Employees to Territories. Determined Territory in Business
Transaction and Analyzed Sales by Territory.
> Maintained Date Profile. Customized Date Rule. Customized Date Type
and Assigned Date Profile to Transaction Type. Assigned Date Profile
to Particular Transaction.
> Configured Partner Determination Procedure (PDP). Customized Partner
Functions. Customized Access Sequence and Maintained Partner
Determination Procedure. Assigned PDP to Particular Transaction.
Product Master
Responsibilities
> Customized Attributes and Set Types. Assigned Attributes to Set
Types. Customized Hierarchies and Categories. Assigned Set Types to
Categories.
> Assigned Product Master to Hierarchy/Category. Maintained and
Customized New Products, Mass Maintenance of Inactive Product and
Maintained Final Product.
Lead Management
Responsibilities
> Customized Setting for Lead. Customized Lead Groups. Customized New
Origin. Customized Lead Priorities and Qualification Level. Assigned
Date Profile.
> Assigned Partner Determination Procedure (PDP). Assigned
Organizational Data Profile (ODP), Assigned Status Profile and
Customize Questionnaires for Lead.
> Assigned Qualification Level to Questionnaires. Maintained New
Transaction Types and Customized Lead.
Opportunity Management
Responsibilities
> Customized Sales Cycle and Phases. Assigned Phases to Sales Cycle.
Customized Copying Control for Transaction Type. Assigned Date
Profile.
> Assigned Partner Determination Procedure (PDP). Assigned
Organizational Data Profile (ODP). Assigned Status Profile and
Customized Opportunity.
PROJECT-I (
. Client : Hasbro
. Project Contribution : Support Project
. SAP Version : CRM 7.0
. Team Size : 3
. Role : SAP CRM Functional Consultant
. Tenure : June 2010 to Feb, 2011
About Client: Hasbro is an American multi-national toy and board game
company. It is one of the largest toy makers in the world. Hasbro is a
branded play company providing children and families around the world with
a wide-range of immersive entertainment offerings based on the company's
world class brand portfolio.
Roles & Responsibilities:
> Solved the issues raised by End Users and core teams from onsite
and provided support to facilitate the transition of SAP CRM.
> Provided solutions to the clients and helped in recreating and
updating configurations on client's request.
> Handled Tickets regarding Business Partners maintained field
settings.
> Involved in process of organizational data determination,
maintaining business partner relationships, maintaining the
Product Hierarchies, Product Categories, Set Types and
Attributes.
DOMAIN EXPERIENCE
Software Trainee (Rs Barcoders Pvt Ltd)
(Feb 2009 to Sept 2009)
RS Barcoders is product based company. It provides complete
automatic identification solution- Software (inventory, warehousing, Pos.
library, Time and attendance etc.), Hardware (Barcodes printer, Scanner,
radio frequency equipment, Bio-matrix and finger printer etc.), and
provides services as well to our customers.
Roles & Responsibilities:
> Oversee smooth implementation and testing of the application and
extend post go-live & application maintenance support to the
client.
> Maintain the database of existing clients.
> Regular follow -ups to existing clients as well as new clients
through calls and emails.
> Used to give software training on client side and give software
support to client through phone, Online (using team viewer/
Skype).
> Worked on project documentation for each module of the
application.
EDUCATIONAL BACKGROUND
Msc. IT (First
Division)
Keampu University, Karnataka
GNIIT
(First Division)
National Institute of Information Technology, Delhi
B.A
(Second Division)
Vinoba Bhave University, Hazaribhag
PERSONAL DETAILS
Marital Status : Single
Areas of Interest : Singing, listening music and dancing
DOB : 13/Oct/1987
Nationality : Indian
Preferred Location : Open
Passport No : J4789133
validity date : 08/12/2020
Linguistic Abilities : English, Hindi
Date:
Chandni Bala