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Customer Service Insurance

Location:
Hartford, CT
Posted:
November 19, 2013

Contact this candidate

Resume:

Debra A. Jones

*** **** ******

860-***-****

Hartford, CT 06112

aca3r8@r.postjobfree.com

CUSTOMER SERVICE ? OFFICE ASSISTANT ? TASK MANAGEMENT

Recent Insurance & Financial Services program graduate with outstanding

interpersonal and verbal and written communication skills. Detail-

oriented, organized and able to work well under pressure. Computer skills

include Word, Excel, Outlook and Internet.

CORE SKILLS

? Customer Satisfaction ? Recordkeeping ? Teamwork

? Office Procedures ? Problem Solving ? Meeting Deadlines

? Insurance ? Typing (40 WMP) ? Numeracy

Fundamentals

CERTIFICATIONS

. Microsoft Office Specialist Master, Office Word 2007, PowerPoint

2007, Excel 2007

. IC3 Internet and Computing Core Certification, computer hardware,

software and internet knowledge

. Basic & Advanced Leadership & Customer Service Certification, Training

in conflict resolution, resolving customer issues & teamwork

EXPERIENCE

Hartford Job Corps Academy Hartford, CT

2010 - 2011

Sited by instructors as an energetic positive individual with excellent

decision making skills. Hard-worker who stays on task and meets deadlines.

Behavioral Review Committee

. Mentor, lead and serve as a positive role model for peers

. Determine infractions and penalty to peers who do not adhere to

minimum standards

. Attend weekly meetings with staff and peers to brainstorm program

improvements

. Review actions against peers and make case-by-case decisions on level

of sanction

McDonald's Hartford, CT

2012-2013

. Shift and Department manager

. Promotes Sales and Updates Changes to prices

. Attend Weekly Meeting With Corporate Managers

. Handles All Customer Concerns

EDUCATION

Hartford Job Corps Academy Hartford, CT

2010 - 2011

. Program graduate - Insurance and Financial Services Certification

. High School Diploma - Penn Foster

Debra A. Jones

121 Vine Street

860-***-****

Hartford, CT 06112

aca3r8@r.postjobfree.com

References

Kenitra Johnson

Insurance and Finance Instructor

Hartford Job Corps Academy

100 William "Shorty" Campbell Street

Hartford, CT 06106

860-***-****

aca3r8@r.postjobfree.com

Barbara Brostek

Career Counselor

Hartford Job Corps Academy

100 William "Shorty" Campbell Street

Hartford, CT 06106

860-***-****

aca3r8@r.postjobfree.com

Darryl Denson

SHRO

Hartford Job Corps Academy

100 William "Shorty" Campbell Street

Hartford, CT 06106

860-***-****

aca3r8@r.postjobfree.com



Contact this candidate