Debra A. Jones
Hartford, CT 06112
aca3r8@r.postjobfree.com
CUSTOMER SERVICE ? OFFICE ASSISTANT ? TASK MANAGEMENT
Recent Insurance & Financial Services program graduate with outstanding
interpersonal and verbal and written communication skills. Detail-
oriented, organized and able to work well under pressure. Computer skills
include Word, Excel, Outlook and Internet.
CORE SKILLS
? Customer Satisfaction ? Recordkeeping ? Teamwork
? Office Procedures ? Problem Solving ? Meeting Deadlines
? Insurance ? Typing (40 WMP) ? Numeracy
Fundamentals
CERTIFICATIONS
. Microsoft Office Specialist Master, Office Word 2007, PowerPoint
2007, Excel 2007
. IC3 Internet and Computing Core Certification, computer hardware,
software and internet knowledge
. Basic & Advanced Leadership & Customer Service Certification, Training
in conflict resolution, resolving customer issues & teamwork
EXPERIENCE
Hartford Job Corps Academy Hartford, CT
2010 - 2011
Sited by instructors as an energetic positive individual with excellent
decision making skills. Hard-worker who stays on task and meets deadlines.
Behavioral Review Committee
. Mentor, lead and serve as a positive role model for peers
. Determine infractions and penalty to peers who do not adhere to
minimum standards
. Attend weekly meetings with staff and peers to brainstorm program
improvements
. Review actions against peers and make case-by-case decisions on level
of sanction
McDonald's Hartford, CT
2012-2013
. Shift and Department manager
. Promotes Sales and Updates Changes to prices
. Attend Weekly Meeting With Corporate Managers
. Handles All Customer Concerns
EDUCATION
Hartford Job Corps Academy Hartford, CT
2010 - 2011
. Program graduate - Insurance and Financial Services Certification
. High School Diploma - Penn Foster
Debra A. Jones
121 Vine Street
Hartford, CT 06112
aca3r8@r.postjobfree.com
References
Kenitra Johnson
Insurance and Finance Instructor
Hartford Job Corps Academy
100 William "Shorty" Campbell Street
Hartford, CT 06106
aca3r8@r.postjobfree.com
Barbara Brostek
Career Counselor
Hartford Job Corps Academy
100 William "Shorty" Campbell Street
Hartford, CT 06106
aca3r8@r.postjobfree.com
Darryl Denson
SHRO
Hartford Job Corps Academy
100 William "Shorty" Campbell Street
Hartford, CT 06106
aca3r8@r.postjobfree.com