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Help Desk Maintenance

Location:
Cuernavaca, MOR, 62420, Mexico
Posted:
November 19, 2013

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Resume:

Angelino Badescu

*** ********* ********

Aurora, Ontario

L4G 3M2

Tel: 647-***-****

Email: aca3li@r.postjobfree.com

SKILLS

Windows NT, 2000, 2003 Server, Computer and laptop hardware, Imaging

Devices, Network Printers, Storage Devices, Motherboards, Power supply, MS-

Dos, Windows 95, Windows 98, Windows NT, XP, Vista operating systems, MS

Office, Windows 2000/Office 2000 Professional, Microsoft Windows XP/Office

XP Professional, Microsoft Server 2003, Auto CAD, 2002LT, Drivers, DSL

network, Novell Netware Networking, Netgear, Cisco business switches, VOIP

telephony, Anti-Virus, Firewall software and configuration, VPN and remote

connection, business grade printers Minolta, Okidata, HP plotters . Email

server implementations: Exchange, Mail Enable, Desknow, Blackberry server,

Bluetooth connectivity, Symantec Anti Virus Enterprise, Help Desk oriented

server installation, Sysaid server installation

OBJECTIVE

Seeking a professional IT position requiring advanced technical training

and providing an opportunity to improve the systems and operations of a

growing company

EXPERIENCE

N-Patrol, Woodbridge, Ontario

October 2010-

Network /Computer Hardware Specialist

Design and assist with network installation of professional Digital Video

Surveillance Systems.

Create policy and hardware requirements for PC based professional Video

Surveillance.

Custom build high performance servers and NAS systems.

Assist Toronto Police and RCMP with retrieval of footage from incident

areas.

Provide expertise and consulting in network video surveillance field.

Uhlich Children Advantage Network, Chicago, Illinois

October 2006 - 2010

Network Administrator/Hardware Support Specialist

Install and configure UCAN elementary school and high school network and

workstations. Manage teachers and students help desk support. Design

company server structure; Configure, install and deploy company Help Desk

system server, Blackberry server and computer imaging server; Install and

configure systems and network monitoring tools; Supervise the Help Desk

team.

Lightology, Chicago, IL June 2001 - Oct

2006

Network Administrator/Hardware Support Specialist

Providing support for over 500 users; Supervised Help Desk for proper

assignment and escalation of all troubleshooting tickets; Responsible with

creating and maintaining the company software and hardware policies; asset

management; maintain and program ADT security cards and digital ADT

security camera recordings; leading and supervising the IT team toward

achieving the company goals and policies; interview and hire prospective

employees for IT department; writing server back up policies and

maintenance; set up user accounts in Active Directory, email accounts and

intranet accounts; Responsible with network design and security

implementation; supervising the help desk support team and providing 3rd

tier help desk support; provide support for business class network printers

Minolta and Okidata; and support for HP network plotters.

Setup 3D printer on the network and connect CAD stations to the 3D printer,

troubleshooting 3D printing issues and lack of connectivity.

Other duties as follow:

Server installation; back up and maintenance for Intranet server, Web

server, Remote Desktop server, FTP server; Symantec Anti Virus Set up user

accounts and access policies; Asset management; ADT security cards and

digital security recording; Symantec Anti Virus Enterprise server

maintenance; Installation and maintenance of Nortel Norstar VOIP phone

system; Help desk support for 100+ users; Printer support; Router and

switch support; Cisco Pix 515 Firewall support and configuration; Install

and configure business grade network printer; Wireless network set up;

maintenance and security Email server maintenance and back up; Network

Administration; Implementation of retail software; Hardware evaluation;

upgrade and repair; Custom computer assembly; repair and upgrade Antivirus

and Firewall software Implementation; Software evaluation; Help desk

support; Network implementation and design; Network maintenance; Network

and phone cable plant.

Werner Co., Chicago, IL Dec 2000 - May

2001

Network Administrator/PC Support Specialist

Responsible with providing help desk support for 500+ users; hardware and

software installation; repair, upgrade and maintenance; set up user

accounts for intranet and e mail server; set up security policy for users;

Server installation, maintenance, back up and support;

Configure and install network printers; Provide support for network related

problems; Server back up and maintenance; Asset management; Network

Administration; Router and switch support; Hardware support, upgrades and

repairs; Technical support; Help desk support;

LAN support; Network and phone cable plant.

Roman Company, Chicago, IL Feb 1997 - Dec 2000

Network Administrator/PC Technician Specialist

Hardware troubleshooting and installation; Software installation and

troubleshooting; PC repair and configuration; Help desk; Software upgrades;

PC and laptop upgrades; Error checks;

System support; Technical support; Printers and scanners troubleshooting

and installation;

Network configuration; Motherboard trouble shouting and upgrade.

EDUCATION AND CERTIFICATIONS

Present Completing Security+

Cisco Interconnecting Cisco Network Devices ICND course

Microsoft SMS 2003 Course

Microsoft Fundamentals Windows Server 2008 Active Directory

Brainbench Computer Forensics

Cisco Systems VoIP Course

NCSA Network, Windows 2000 Professional, Office 2000 Professional, Computer

Hardware

NCSA Windows 2000 Server certification

NCSA Computer Hardware technician certification

NCSA Microsoft Office 2000 certification

NCSA Windows 2000 Professional certification

Brainbench Microsoft Security certification

Brainbench Computer technical Support certification

Brainbench Computer Forensics (US) certification

Brainbench Networking Concepts certification

Brainbench Win95/98 Computer Fundamentals

June 2000 NRI School, Chicago, IL - Automotive Computer Technician

Repair and troubleshoot automotive on board computers

May 1993 Electronics University, Bucharest, Romania

June 1989 Electronics High School, Bucharest, Romania



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