Tamer S. Salama

Tel. 201-***-**** e-mail:

aca3c6@r.postjobfree.com Edison, NJ

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OBJECTIVE: Seeking a position in a professional organization where I would

have the opportunity to use my knowledge, skills and experience and to be a

dynamically active element in my organization.

EDUCATION: May 2001 Bachelor's Degree: Faculty of Tourism

Helwan University,

Cairo, Egypt

Courses and certificates:

October 1999 Italian Cultural Center "Danti Alegieri" - Completed

all levels of Italian Language

March 2005 Spanish Cultural Center "Cervantes" - Completed 6

levels of Spanish Language

February 2006 Dale Carnegie training in Effective Communication and

Human relations:

- Team Work Program

- Customer Service Program

- Basic Sales Program

- Communication Skills Program

- Problem Solving & Decision Making Program

- Basic Project Management Skills

June, 2006 Microsoft Certified Professional (MCP) 6 Microsoft

exams:

- Designing a Microsoft Exchange Server 2003 Organization

- Implementing and Managing Microsoft Exchange Server

- Designing a Microsoft Windows Server 2003 Active Directory

and Network Infrastructure

- Planning, Implementing, and Maintaining a Microsoft Windows

Server Active Directory Infrastructure

- Planning and Maintaining a Microsoft Windows Server 2003

Network Infrastructure

- Installing, Configuring, and Administering Microsoft Windows

XP Professional

January, 2011 Dutch Cultural Center "NVIC" Completed 3 levels

of Dutch Language

SKILLS:

Computer Skills:

Windows XP,7, 8; Microsoft Office program 2007

Language Skills:

Arabic: Native

English: Fluent in both spoken and written

Italian: Fluent in both spoken and written

Spanish: Very Good at both spoken and written

Dutch: Intermediate

WORK EXPERIENCE:

Flight Attendant, US Airways July 2013 -

To Present

Training in Arizona

- Ensure all passengers safety on board the aircraft

- Excellent knowledge of aviation regulations and airline emergency

procedures.

- Practice of best customer service to all passengers and ensure their

comfort.

Branch Customer Service Rep, HSBC Bank, Egypt June

2007 - May 2012

- Handle all retail customers account issues such as: Opening accounts,

wire transfers, setting account instructions, account closures,

issuing check books.

- Provide guidance to the bank's various investments that will best

serve the customer's needs.

- Provide guidance to customers & tailor offers to create quality sales

to achieve set targets, such as: Loans, Credit cards, Bank assurance,

Market funds

- Insure delivery of consistent customer satisfaction through handling

and resolving all types of customer's complaints.

- Accept and process deposits, payments, and checks for cashing and

other transactions according to established procedures and performance

standards.

- Ensure compliance, operational risk controls in accordance with HSBC

or regulatory standards and policies.

Freelance Tour Guide, Egypt

August 2006 - April 2010

- Accompany and guide tourists around the historical & archeological

sites of Egypt.

- Hold meetings for the newly arrived clients.

- Offer translation and communication assistance, especially to

foreigners.

- Escort the group to the destinations on the itinerary.

- Professionally accomplish the program as it is provided on the

itinerary.

- Provide information about the places visited including history and

significant facts.

- Facilitate their stay and trying to help tourists enjoy their visit.

- Prior reservations are to be made at the various travel destinations.

Office Manager, South Sinai Travel, Egypt January

2004 - February 2005

- All secretarial and administration works.

- Organize recreational activities and trips.

- Meet with potential new and existing customers.

- Develop product knowledge using various methods including flying on

private jets.

- Build business relationships with the people services team and all

company team members.

- Source and recommend vendors to enhance services and manage overall

processes.

- Manage operations group and audit travel contracts and loading into

the company system.

- Maintain online booking tool and online communication plan.

Countries I have travelled to:

Egypt, United States, United Kingdom, France, Netherlands, Belgium,

Hungary, Slovakia

REFERENCE: Will be furnished upon request.

Contact this candidate