Terri L. Howard

*** ****** ***** ***** (***) **9-

0059

Charlotte, NC 28204

aca39v@r.postjobfree.com

OBJECTIVE: A position in the fields of Customer Service Manager or

Project Management that will enable me to use my strong

organizational skills, educational background, and ability to

work well with people

EXPERIENCE

Compass Group NA - Foodbuy LLC, Charlotte, NC

Account Specialist: August 2012 - present

. Oversee the preparation and revision of contracts that involve the

purchase of sale of goods and services in Bravo Solution System for

Contact Negotiations.

. Assist customers with inquiries and resolve potential customer

service issues

. Responsible for processing New Account Openings and Closing for

Specialty Sectors

Corporate Travel & Compass Events: April 2008 - August

2012

. Supported corporate travel vendors- airline volume- $10M, hotel

volume $14M, and car rental volume $2.5M

. Developed Travel Scorecard reporting to all Foodbuy sector Champions

. Evaluated travel policies to ensure the strategic initiatives are carried

out

. Performed spend analysis on rebateable programs in order to identify

trends that may be useful to Category Managers in projecting and revising

income by supplier forecasts

Customer Service Supervisor: August 2006 - April 2008

. Supervised Help Desk in a new Purchasing Support Department for a staff

of 8 associates

. Foodbuy Liaisons for internal and external customer support including

vendor issues, pricing, distribution, preferred vendors

. Provided day to day leadership to implement new programs, new categories,

preferred vendor lists, approved product list, guest speakers

. Tracked all issues, risks and status reporting and all other project

specific matters through Remedy

Procurement and Contract Analyst: September 2000 - August 2006

. Monitored volume allowance performance against fiscal goals, and

identification of areas of non compliance and assist with issues of

pricing, products and supply

. Provided assistance to a Category Manager with market analysis, RFI and

RFQ preparation

. Manage change control requirements and resources (vendor and internally

related)

American Express Travel, Charlotte, NC

Universal Travel Counselor/Secretary/Accounting: June

1989 - September 2000

. Maintained vendor accounts, including providing and monitoring

reports for client commission sharing program

. Exhibited extensive customer service skills while advising

passenger of travel policies, solving intricate travel related

problems

EDUCATION MONTREAT COLLEGE/ Charlotte, NC

Associates in Science, August 2008

MONTREAT COLLEGE/ Charlotte, NC

Bachelor of Business Management, June 2010

MONTREAT COLLEGE/ Charlotte, NC

Master of Science in Management and Leadership May 2013

SKILLS: Proficient in Microsoft Word, Excel, PowerPoint, Microsoft

Access, SAP and Internet search engines

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