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Customer Service Training

Location:
Pittsburgh, PA
Posted:
November 20, 2013

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Resume:

Christopher S. Darcy

**** ********* ** *********, ** 15120 412-***-**** aca38u@r.postjobfree.com

Objective To obtain a position that will allow me to utilize my work experience and skills so as to provide

the opportunity for advancement in law enforcement

Experience Police/Security Supervisor (Sergeant)

April 2011-Present UPMC Mercy Hospital, Pittsburgh, PA

501 Certified Police Officer

JNET Access

D3 Site Master

Scheduling

Check and Close all Open Incident Reports

Investigate all Open Incident Reports

Monthly Report based on Reporting system and statistics

Updating Policies and Procedures

Creating new Competencies

Maintain Lost and Found

Supervise Posted Officer’s

Roll Call/Uniform Inspection

Created New Computerized Valuable and Lost and Found System

Training New Hires on Computerized Systems

Interviewing Potential Hires

Security Officer

April 2006 – April 2011 UPMC Mercy Hospital, Pittsburgh, PA

Field Training Officer

Campus Patrols

Secured and searched patient’s valuables/belongings

Processed psychiatric patients before being released to RN

Handled unruly patients and visitors

Surveillance observations

Dispatching

Maintained safe environment for patients, visitors, and employees

Worked diligently with other Law Enforcement Agencies

Armed Security Officer

April 2010 – July 2010 South Side Works, Pittsburgh, PA

Campus Patrols

Secured and Searched Campus Buildings

Video Surveillance

Worked diligently with other Law Enforcement Agencies

Handled unruly patrons

Maintained a safe environment for patrons and employees

Escort Services

February 2005-April 2006 UPMC Mercy Hospital, Pittsburgh, PA

Escorted patients from point A to point B

Delivered specimens, blood, and medical records

Supplied directions to visitors

Grounds Maintenance

May 2003-November 2004 Edgewood Country Club, Churchill, PA

Manual Labor

Maintained lawns, greens, and shrubbery

Construction

Assistant Instructor/Trainer

March 1997 to Present International Hockey College Pittsburgh, PA

Player placement and development

Weight training

Private Lessons

Educating students in the skills of hockey

Education Pennsylvania State University McKeesport, PA

September 2002-December 2004

Earned 70 credits towards a Psychology Major

Certifications

PA Act 501 Police Certification

PA Act 235 Certification

Comprehensive Crisis Management Certified

Non Violent Crisis Prevention and Intervention Training

CPR/AED Certified

Customer Service Certified from the Disney Institute

References Available upon request.



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