TIMOTHY M. KRETZLER

*** ********* *****

Baden, PA 15005

aca35q@r.postjobfree.com

724-***-****

Utility operations supervisor with extensive experience in the natural gas industry. Recognized

Summary

for developing people and processes that provide the highest quality customer service,

maintenance, and emergency response. Continually maintain knowledge of industry standards

by attending technical classes and training seminars. Skills include the use of computer systems

to track, schedule, and manage equipment and materials along with a technical staff.

M. O’Herron Company, Pittsburgh, PA April 2011 – August 2013

Experience

Utility Construction Supervisor

Supervise 48 union employees for the installation of distribution natural gas lines in the

Pittsburgh area from design to completion in a safe and efficient manner.

Manpower management and scheduling.

Perform all One Calls and Video Documentation.

Monitor employee overtime and vacation time.

Prompt customer complaint resolution.

Equipment and tool maintenance and purchases.

Perform safety meetings and monitor daily Tool Box Safety Talks.

Monitor and schedule operator qualifications and training.

Audit daily progress billing to ensure accurate invoice submission.

Provide governmental and community relations.

Ensure proper permitting is acquired.

Perform daily material inventory and ordering.

Maintain records for P.U.C. audits.

Provide and maintain office supplies.

CEC Combustion Safety, Cleveland, OH October 2010 – April 2011

Manager of Natural Gas Purging and Blanking

Audit natural gas procedures policies as it pertains to steel mill hazardous gas operations. Providing

effective solutions and procedure changes to maximize safety while performing maintenance or

replacement of hazardous energized pipelines associated with steel mill operations.

Perform on site safety audits.

Perform procedure and policy reviews.

Provide written findings reports.

Recommend best practice solutions to achieve maximum safety for employees and property.

West Hills Honda, Pittsburgh, PA August 2009 – October 2010

Service Manager

Effectively schedule incoming customers for service of their equipment, incorporate building and

prepping of new units for delivery. Monitor quality control of service and equipment. Work in

conjunction with the technicians to ensure service of equipment is completed above industry standards

and done within flat rate specifications. Interactively work within both the parts department and

service to promote sales.

Increased hours billed per repair order by increasing technicians’ efficiency by 18% through

ordering of proper parts and tools and decreased technician interruptions.

Implemented a discount program focused on our customer base to encourage repeat business

as well as increasing profits.

Previous industry experience allowed identity of key indicators to help improve the business

unit, as a whole, and implement change to increase profitability.

Equitable Gas Company, Pittsburgh, PA February 1982 – August 2009

Operations Supervisor

Worked within Equitable’s core business unit, as a standalone entity, overseeing the day-to-day

operation of natural gas distribution systems. Utilized new and proven methods for maintenance,

renewal, and new pipeline systems. Reduced operation and maintenance expenses to increase profits.

Strong focus and dedication to the protection and safety of employees, property and the public.

Maintained a district with 100% compliant PUC records, and audited regulations.

Held daily and monthly safety meetings and tracked LTA and DART rates to heighten

awareness and reinforce policies and procedures which led to maintaining a 1.25 LTA rate as

well as a .75 reduction in the DART rate.

Conducted vehicle and job-site inspections to ensure optimum efficiency and reduce cost by

10%.

Established and maintained strong and effective working relationships with key department

members within the public, city, county and state authorities.

Strong working knowledge of PUC and OSHA regulations, pipeline standards and local

ordinances required for effective project completion.

Northgate Motorcycles, Cranberry, PA September 2000 – April 2001

General Manager

Manager of operations for the service, parts and sales departments.

Analyzed workflow for 15 employees to include work ethic, processes, discounting and

internet sales to maximize effectiveness and production of the work team.

Improved inventory by identifying slow-moving product and replace stock to improve

overall profitability by 16%.

West Virginia University, Morgantown, WV

Education

Appalachian Underground Corrosion. Short course study of underground corrosion control for the

protections of underground steel facilities.

Team building and motivation. Proposals. Working knowledge of PUC, OSHA and PA DOT

Additional

regulations and corporate standards. Customer relations. Performance evaluations. Contract

Skills

negotiations. Inventory control.

Dale Carnegie, Diversity training, OSHA training, Trench safety, Environmental guidelines,

Training

Leak detection and pinpointing, and Operator qualification training. Microsoft word and excel.

Available on request.

References

Contact this candidate