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Odell Maxwell

**** ************ **

Charlotte, NC 28216

843-***-**** aca325@r.postjobfree.com

OBJECTIVE

To obtain a stable position where my education, and training will be

utilized while providing professional growth and development.

PROFESSIONAL QUALIFICATIONS

* Motivated self-starter with a track record of accomplishments in the

following areas, academics, employment, and community services.

* Exceptional communication, organizational, and problem solving skills.

* Accustomed to working both independently and in a team environment.

* Experience in working Java, C++, and COBOL.

* Have acquired 3 semesters of programming experience.

* Installing Hardware, Software, and Re-imaging.

* Trouble shooting all computer related devices with Strong attention to

details.

* Helpdesk experienced Escalating Tickets to the proper groups.

EDUCATION

South Carolina State University, Orangeburg SC

BS in Computer Science/Math Minor

Computer Technology Academy, Atlanta, GA

In the process of completing my MCSE

PROFESSIONAL SKILLS

Windows 95/98/2000/NT/XP/7, TCP/IP, HW/SW support, DNS, MS Office suite

2000, 2003, 2007, 2010, Ghost/DSS, SAN/NAS, Netware, LDAP, Windows Admin

Cisco Routers and Switches, Printers, MCP, A+, AD, DHCP, Remedy

PROFESSIONAL EXPERIENCE

TIAA CREF, North Carolina Jan

2013 - Present

Project Team Lead\Desktop Support Engineer

* Installing software packages using Tivoli Endpoint Manager Console.

* Remote Takeovers using Tivoli Endpoint Manager Remote Console and Domain

Controllers.

* Break-fix on workstations, laptops and Macs and Configuring Blackberries

and Iphones.

* Handling Escalation tickets from the helpdesk for 2nd level support.

* Program manager for infrastructure projects.

* Installed new platform workstations and Laptops.

* Installing and assisting user in Share Point problems.

* Create Users in AD, Emails, Sharepoint.

* Reimaging Pc and Setting up New Users.

* Oversee up to 8-12 employees.

* Running McAfee security ePolicy Orchestrator for user Data Protection.

University North Carolina Charlotte, North Carolina March

2010 - October 2012

Desktop Support/Project Manager

. Provide technical leadership for the planning and direction of major

technology.

. Break-fix on workstations and printers.

. Use of Active Directory adding and removing PC, resetting passwords.

. Prepare Deployment plans.

. Support Mac PC's and Laptops.

. Remote Takeovers.

. IPAD, Blackberry and PDA Support.

. Securing sensitive information.

. Running back-up Scripts of users data and exchange server.

. Conceptualize, design, communicate, and set standards for IT

infrastructure.

. Installing new platform workstations, and Printers.

. Converting from the Novell Environment.

. Ghost Imaging.

. Taking Helpdesk cans and escalading them to the proper Groups.

Pomeroy IT Solutions, North Carolina

Dec 2004- Aug 2012

Workstation Engineer

* Configuring new Branch Processors and Microsoft Office Suite.

* Working in a Microsoft and Novell Environment.

* Installing new platform workstations, and Printers.

* Installing encore configurations.

* Installing memory chips for PC's.

* Running Ghost/DSS Easy.

* Remote Takeover.

* Trouble shooting workstations and printers.

* Image OS/2 Branch Processors.

* Installing and setting up of Servers.

* Break fix on workstations and printers.

* Software installs.

* Helpdesk Support

* Using Remedy to keep track of the trouble tickets

Boeing/Dell, South Carolina

Jan 2008 - March 2010

IT Specialist/Project Team Lead

. Planning and Coordinating installations, testing, operations,

troubleshooting,

Maintenance of hardware and software systems.

. Planning, development, implementation, and administration of systems

for the

acquisition, storage and retrieval of data.

. Desktop Support

. Blackberry and PDA Support

. Preparing Deployment Plans

. Database Admin, Active Directory, Reporting

. Escalating Helpdesk Ticket to proper groups.

. Running back-up Scripts of users data.

. Break fix desktop pc's and laptop's hard and software.

. Change Management Procedures.

. Work Order Management Procedures.

. Drive change management processes throughout organization.

Charleston County, South Carolina

April 2006- Jan 2008

Desktop Support\ Helpdesk Engineer\AV Support

. Break fix desktop pc's and laptop's hard and software.

. Software configuration and install.

. Training and Mentor Help Desk Techs.

. Handling problem tickets as assigned by the helpdesk.

. System upgrades.

. Alteris/ Remedy ticketing system.

. Remote Takeover.

. Audiovisual Technician for the County Meetings.

. OS migrations (From WIN 2000 to XP).

. Using Active Directory for Unlocking password add and remove Users

and PC's.

. Blackberry and PDA Support.

. Using Heat for submitting problem tickets.

. Training users on new software when needed.

. Printer Installations.

. Wireless devices.

. System Maintenance

. Converting from the Novell Environment.

. Supports MS Office products.

. Running back-up Scripts of users data.

. Making sure users are satisfied on the helpdesk side of things.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate