EDUCATION

M.B.A. - Technology Management

University of Phoenix

Ontario, CA

WORK EXPERIENCE

AppleOne Employment Services: Upland, CA May 2013 - Present

Document Processor

. Prepared legal documents for electronic storage.

Specified measurements and settings for various sized documents.

. Reviewed final documents for Quality Assurance.

Customer Service Representative

. Acted as resource person and problem solver identifying ways to

improve the quality of service.

. Computed and collected fees for services and products.

. Organized and maintained records of customer transactions.

Kaiser Permanente: Los Angeles, CA, September 2009 - September 2010

Call Center Clerk

. Operated in a high volume, highly structured call center environment.

. Scheduled patient medical appointments utilizing Cadence Appointment

software.

. Investigated and resolved patient complaints/concerns utilizing

appropriate established guidelines.

SoCal Permanente Medical Group: Pasadena, CA, October 2007 - March 2009

Technical Support Representative

. Identified key issues, approaches, performance metrics, resources and

timeframes required to upgrade analog imaging systems to digital

imaging systems.

. Collected data and ran reports from multiple software systems.

. Acted as liaison, problem solver and facilitator.

SoCal Permanente Medical Group: Pasadena, CA, March 2004 - October 2007

Senior Deployment Analyst

. Facilitated deployment activities to ensure site preparedness for

implementation of the EpicCare Ambulatory System:

. Led teams in the implementation of the software.

. Assisted in the identification and resolution of software re-design

issues.

. Developed and maintained project support material such as; work plans,

meeting agendas/minutes, and issue logs.

PROFESSIONAL DEVELOPMENT

. Time Management

. Conflict Management Skills for Women

. Total Quality Management

SKILLS

Computer: Microsoft Word, Outlook, Excel, PowerPoint, Internet Navigation

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