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Customer Service Sales

Location:
Carlsbad, CA
Posted:
November 19, 2013

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Resume:

Blair L. Honigsbaum

*** ********* ******, ***** *****, California 91910~ 201-***-**** ~ aca2qz@r.postjobfree.com

Professional Summary:

Administrative Assistant with over 12 years of Office Administration and customer service experience. Areas of expertise include

Microsoft Office (Excel, Word and PowerPoint). Proven ability to maintain a professional image, organize an office and support a

management team. Proactive self-starter, can work independently with strong work ethic, problem-solving, communication,

interpersonal and teamwork skills.

Work Experience:

Bra Specialist/Sales Associate Victoria’s Secret of Fashion Valley Mall, San Diego, CA June 2013 – Present

• Demonstrates ability to multi-task while being attentitve to customers and remaining flexible to the needs of the

business.

• Working as a team player to ensure each customer receives the best service possible.

• Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales

and profit growth.

• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering

highly satisfying customer experiences.

• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the

fitting room.

• Builds customer loyalty through current brand strategies, including credit and customer relationship marketing.

• Knows and uses all Victoria's Secret systems and procedures to enhance selling efficiencies and to complete

non-selling responsibilities.

• Models behaviors that create satisfying cash wrap experiences and lasting customer impressions.

• Authorizes customer returns and exchanges as identified by the cash wrap reference guide.

Receptionist/Office Coordinator Littler Mendelson, Charlotte, NC September 2010 – April 2013

• Reorganized filing system; improved processing efficiency by 60%.

• Prepared monthly shareholder meetings, including confirming meeting dates, times and venues with 13 shareholders;

arranged airline, car, and hotel reservations; reviewed room setup including IT needs and catered meals with venues.

• Greeted guests and visitors; screened and directed telephone calls.

• Responsible for managing all office-related functions, such as mail distribution, shipping, and maintaining supplies,

computers and related equipment.

• Coordinated the maintenance/repair of building facilities, furniture and office equipment, including HVAC, plumbing,

electrical systems, janitorial services, copiers, scanners, facsimile machines, etc.

Sales Assistant Domtar Industries, Newark, New Jersey May 1999 – June 2005

• Wrote front desk office procedures, including phone reception, supply ordering, and data entry.

• Provided support to the Vice President of Publication Paper. Managed and organized the Vice President’s calendar,

scheduled appointments, organized meetings and conferences.

• Arranged complex and detailed travel plans and itineraries, including airline, hotel and car rental reservations. Compiled,

photocopied and bound documents for travel-related meetings.

Sales Associate/Khaki Specialist GAP Men, Jersey City, New Jersey September 1998 – May

1999

• Influenced customer buying decisions, by communicating information about the quality, value and style of Gap products

including style, fit, fabric, price, and care instructions.

• Differentiated the Gap Brand and products from competitors with real connections with our customers.

• Completed floor replenishment and shipments as needed to ensure customer satisfaction and size availability.

Education:

• Katherine Gibbs -- Certified Legal Executive Assistant



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