Customer Service Data Entry
Resume:
JESSE R. QUESADA
**** ** ********** #* *** Jose, CA 95126 Mobile: 408-***-**** Email: aca2br@r.postjobfree.com
QUALIFICATIONS
Diligent, detail-oriented worker with strong office background in fast-paced, demanding, professional environments.
Trustworthy, ethical, and committed to exceptional customer service and hard work. Excellent communicator with a
demonstrated ability to thrive in a team environment. Competences include: MS Office (Word, Excel, PowerPoint,
Outlook), Data Entry (80 WPM), Customer Service, and Forklift operation.
EDUCATION
DE ANZA COLLEGE, CUPERTINO Cupertino, CA
September 2002 – January 2004
General Education
DEL MAR HIGH SCHOOL, SAN JOSE San Jose, CA
Diploma May 2002
General Education
EXPERIENCE
CAL CITY INVESTMENTS, INC Fremont, CA
Loan Processor June 2012 – May 2013
Reviewed prospective borrowers' W2 and income statements to determine loan eligibility
Maintained working knowledge of each lender's specific loan processes, required documents,
tolerances, and stipulations
Daily tracked multiple in-process loans, submitting any required documents quickly to ensure funding
Corresponded and worked with Loan Agents throughout all stages of each loan's life to secure client
satisfaction
Performed receptionist duties, answering calls, faxing documents, addressing client questions, as well as
greeting walk-in customers
JMAC LENDING, INC Irvine, CA
Document Drawer October 2010 – March 2012
Reviewed files to ensure they were in compliance and within tolerances before releasing final loan
documents to escrow for borrower’s signature
Proofed each file and inputed borrower, escrow, title, and fee information into DataTrac system
according to varying compliance guidelines and loan programs
Corresponded with brokers, account executives, and underwriters regarding loan needs and issues
Generated loan documents through ConformX and reviewed final loan docs for accuracy
Provided a high level of customer service via phone and email daily
YANG’S PENSION CONSULTING, INC Fullerton, CA
Data Entry Clerk October 2008 – February 2009
Prepared, arranged, and mailed tax documents to clients regarding their pension accounts
Updated and maintained client electronic database using Excel and QuickBooks, as well as keeping
physical client files accurate, up to date, and filed correctly
Performed receptionist/customer service duties, answering calls, faxing documents, addressing client
questions, as well as contacting banks and investment firms
WAHLSTROM GROUP Cypress, CA
Account Executive April 2006 – August 2008
Arranged and created artwork/templates for print in national and local phone book directories
Worked in a team of 4-5 handling advertising for The UPS Store, as well as other clients
Supported team members in coordinating franchise owners' shared advertising needs, including
advertising costs, competitive placement, and ad size
Performed heavy customer care, phone, fax, and filing duties daily
FIRST AMERICAN TITLE CO. San Jose, CA
Escrow Assistant/Processor June 2005 – September 2005
Worked in the EPIC department alongside a team of processors
Processed closings (Sales, New Homes, Refinances) provided by escrow officers in the Bay Area
Performed heavy data entry using FAST, as well as heavy paperwork, copying, and collating
OCEAN ELECTRONICS San Jose, CA
Shipping/Receiving Clerk April 2003 – May 2005
Functioned as the sole clerk for this small electronics company, specializing in SGI hardware
Packaged highly sensitive computer equipment using spray and custom foam materials
Drove company vehicles for payroll deposits, parts delivery, and operated forklift
Performed chief receptionist duties, answering calls, and addressing client concerns
Compiled, recorded, and arranged the entire inventory using an HTML-based system
ADDITIONAL
GRACE BIBLE FELLOWSHIP Mountain View, CA
Music Team Leader April 2013 – Present
Direct, play guitar, and vocally lead music weekly for Sunday meetings and Stanford college
ministry
Communications Ministry September 2013 – Present
Prepare weekly PowerPoint presentations for Grace Campus Ministries
Oversee and moderate all GCM Communications
Media Team Leader September 2013 – Present
Operate PowerPoint presentations for Sunday service and manage media team scheduling
EVANGEL BIBLE CHURCH OF ORANGE COUNTY Irvine, CA
Sound Team February 2011 – March 2012
Operated and configured both sound board and speakers weekly for music team and preacher.
CORNERSTONE BIBLE CHURCH Garden Grove, CA
Music Team Leader September 2007 – March 2010
Directed, played guitar, and vocally led music weekly for Bible study meetings of 25+ members
Small Group Leader September 2009 – March 2010
Prepared and taught weekly Bible studies for a small group of 4-5 college students
Mentored the same 4-5 college students on issues regarding spiritual, social, and family life
REFERENCES
ASHLEY BAKONIS
Former Coworker
EVAN NAGAYAMA
Former Coworker
MAI NGUYEN
Former Manager
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