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Customer Service Project Manager

Location:
Flourtown, PA
Posted:
November 19, 2013

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Resume:

Marc D. Swartz

** **** ****** ****

Royersford, Pennsylvania 19468

610-***-****

aca29a@r.postjobfree.com

SUMMARY SKILLS

( Strategic Planning and Forecasting (Financial Planning&

Analysis ( Capitalization Requirements

( Budget formulation/justification ( Governmental

Contracting ( REIT/RE Portfolio MGT

( Establish Internal Controls ( Manufacturing

/Construction ( Compliance Review

( Financial Reporting/SOX/SEC ( Due Diligence (

Program Management

( Mergers and Acquisitions ( Sales and Revenue

Forecasting (Multi-national Controller

( Multi State Taxation/Tax Planning ( Construction Programs

(ERP/ WIP/ EVM expert

( Cost Accounting ( Margin Analysis/Profitability (

DCAA/GAAP/IFRS

( GAAP/GL/P&L/FASB/International ( Investor Relations/Credit

Issuance (Pricing/Contract Strategy

( Inventory Accounting FIFO/LIFO ( P.E./ V.C./MLP ( Turn Around

Expert

EXPERIENCE

SELF EMPLOYED

U.S.

Consultant 2010-Present

Have worked with various companies including international medical device

companies, restaurants, hospitality companies, auto dealers. Services

provided including obtaining 510(k) certification, FDA compliance,

accounting systems auditing and maintenance, benefits review, project

management, change management, process improvement, personal and executive

protection, budgeting, bid proposal writing, P/L, cost containment, and a

heavy focus on good old fashion customer service improvement.

. Establish auditing procedures for cash flow needs, credit issuance and

accounts receivables controls.

. Cost and margin analysis and efficient use of space and resources for

maximization of profits

. Analyze cash flow, cost controls and expenses to guide business

leaders.

. Teach the art of customer relations and customer service.

. Analyze financial statements to pinpoint potentially weak areas,

providing assistance with budgeting, finance, accounting, auditing and

IT implementation of accounting systems.

. Offer private consulting regarding regulatory affairs, packaging and

product registration for small overseas medical companies looking to

sell products in U.S. Assisted with 510(k), laboratory and good

manufacturing procedures (GMP) requirements.

QINETIQ-NA Reston, Virginia

Vice President of Department of Homeland Security Programs 2010

Oversaw potential contract to bid on with DHS's St. Elizabeth program,

ultimately lost, resulting in closing of unit. Managed $3Billion program

with an additional $10B O&M, including P/L, G/L and earned value management

(EVM) responsibilities, as well as supervision of 100 companies and staff

in excess of 6,000. This was a ground to finish and rebuild construction

program of an 1800's facility the size of a college campus. Developed EVM

systems for relating program progress to customer. Designed and

implemented budget planning, programming budget execution (PPBE) and

financial systems to ensure accurate and complete financial reporting to

meet task order requirements. Ensured subcontractor financial reporting

and costing were accurate and complete. Created, coordinated and evaluated

financial programs and supporting information systems to include budgeting,

tax planning and conservation of assets.

Complied with local, state and federal reporting requirements. Maintained

compliance related to federal acquisition regulations, accounting

principles and policies, state income tax laws, sales and use tax law and

banking requirements. Interfaced with Defense Contract Audit Agency (DCAA)

for annual report filing. Upheld records systems in accordance with

auditing standards. Implemented strategic business and operational plans,

projects, programs and systems. Analyzed cash flow, cost controls and

expenses to guide business leaders. Analyzed financial statements to

identify potential weak areas. Established and implemented short- and long-

range program goals, objective policies and operating procedures for

financial and program operations.

. Authored business systems to execute contractor business operations in

accounting, budgeting, estimating, financial reporting and task order

invoicing.

. Established and maintained internal control safeguards and financial

reports

. Evaluate financial relevant to project execution.

. Served as primary contractor liaison with customer for financial

operations interface.

. Interacted with managers to provide consultative support to planning

initiatives through financial and management information analyses,

reports and recommendations.

. Assumed P/L responsibility for program, including coordination and

preparation of financial statements, financial reports, special

analyses and information reports.

SELF-EMPLOYED Overseas Assignments

Consultant for U.S. DOD 2008-2010

Worked in Kuwait and Iraq, providing consulting services to U.S. DOD on

classified programs pertaining to financial planning and analysis (FP&A)

budgets and acquisitions. Complied with reporting requirements, accounting

principles and policies as well as with state income tax laws, sales and

use tax law and banking requirements. Prepared and interfaced with DCAA

for annual report filing. Established and maintained internal control

safeguards. Supported planning initiatives through financial and

management information analyses, reports and recommendations. Maintained

records systems in accordance to auditing standards. Developed and

directed implementation of strategic business and operational plans,

projects, programs and systems.

. Analyzed cash flow, cost controls and expenses to guide business

leaders.

. Analyzed financial statements to pinpoint potentially weak areas,

providing assistance with budgeting, finance, accounting, auditing and

IT implementation of accounting systems.

. Offered private consulting regarding regulatory affairs, packaging and

product registration for small overseas medical companies looking to

sell products in U.S. Assisted with 510(k), laboratory and good

manufacturing procedures (GMP) requirements.

U.S. DEPARTMENT OF HOMELAND SECURITY Washington, D.C.

Unit Chief, GM-15 CFO, Policies, Analysis and Resources 2006-2008

Acted as agency's controller, with financial oversight of more than

$102Billion. Held responsibility for supervising and preparing agency's

PPBE process of annual and multi-year budgets before Congress and OMB.

Prepared and presented executive-level briefings to include budget and

program justification. Ensured regulatory compliance with OMB circulars

123 and 133. Served as contracting officer's technical representative and

reviewed, negotiated, approved and awarded contracts, ensuring compliance

with federal acquisition regulations. Prepared closeouts of contracts and

grants for review by DCAA. Reported findings and implemented controls for

better contract and grant administration.

Prepared and presented weekly, monthly, quarterly and annual statuses of

funds related to budgets, appropriated funds and program execution.

Supervised IT staff for financial software maintenance under OMB circular

127 and Grant management OMB 133. Managed enterprise architects

developing, maintaining and implementing computer requirements for

management of general ledger as compliant under OMB circular 127. Guided

staff implementing financial management system to align with EVM

requirements and cost-accounting standards directive. Established short-

and long-range program goals, objective policies and operating procedures.

Coordinated preparation of financial statements, financial reports, special

analyses and information reports.

. Established and maintained appropriate internal-control safeguards.

Delivered consultative support to planning initiatives through

financial and management information analyses, reports and

recommendations of programs in excess of $102B.

. Implemented strategic business and operational plans, projects,

programs and systems. Ensured records systems remained in compliance

with auditing standards.

. Recommended and developed changes in policy, internal controls and

procedures regarding allocation of program funding. Evaluated program

performance relevant to costs and appropriation law. Spearheaded

agency-wide PPBE training course to ensure understanding of process.

DR. LEN'S MEDICAL PRODUCTS Lafayette, Pennsylvania

President/Chief Financial Officer 2003-2006

Established, led and registered start-up medical device manufacturing

company. Secured venture capital and cultivated relations with investors

and private-equity fund managers to ensure proper capitalization for

growth. Oversaw negotiations and approval for vendor contracted product

manufacturing under FDA's GMP guidelines. Ensured integrity of financials

and provided stewardship over internal controls. Designed and established

regulatory compliance audits, maintaining compliance with FDA laws.

Prepared applications and submittals to Centers for Medicare/Medicaid

Services (CMS) for product registration and coding with Medicare.

Established criteria to meet FDA GMP and hired compliance company to

maintain certifications.

. Prepared clinical trials criteria and RFPs for clinical trials to meet

FDA clinical trial requirements. Provided oversight for validation

and clinical trials process and maintenance of clinical results and

efficacy.

. Conducted extensive search for consultants for writing and submitting

company's 510(k)s.

. Prepared and reviewed documentation to meet regulatory and reporting

deadlines for FDA.

MLC WIRELESS SERVICES INC. Totowa, New Jersey

Acting Controller/Chief Financial Officer 2002-2003

Co-authored business plan and proposals, resulting in $1Million contract.

Grew business into sales of services in excess of $15Million in first year.

Conducted contract review and approval. Led strategic financial planning,

including annual budgeting; annual, quarterly and monthly cash flow

planning; and annual and quarterly earnings and capitalization requirement

forecasting. Identified investment opportunities for excess cash.

Performed working capital analysis and reporting, departmental expense

analysis and reporting and timekeeping analysis and reporting. Managed

staff of three sectors of financial operations, including payroll, FP&A,

P/L, maintenance of G/L, month-end closing and review, budgets to actual

and cost center reviews.

. Raised operating capital through lending institutions and private

venture capital groups.

. Established internal controls for purchasing and financial management.

. Calculated valuation of company stock for treasury leverage and merger-

and-acquisition purposes and negotiated mergers and acquisitions for

company.

NORTEL NETWORKS INC. Richardson, Texas

Financial Controller, Global Professional Services 1999-2002

Acted as central point in overseeing global consolidation, preparation,

distribution and dissemination of financial analysis to Nortel's 20-member

sales team, operating across ten time zones, regarding products and global

professional services in excess of $1.8Billion and deliverables of $4

Billion. Supervised consolidation of weekly, monthly, quarterly, semi-

annual and annual financial statements, including P/L statement for more

than 30 countries. Established forward pricing rates, analysis,

forecasting and strategy for contract pricing. Oversaw consolidation of

strategic financial planning, including annual budgeting; annual, quarterly

and monthly cash flow forecasts; and annual and quarterly earnings

forecasting. Identified and implemented cost-savings opportunities.

. Performed due-diligence analysis for mergers and acquisition purchase

of Bay Networks for $9.1Billion.

. Prepared and consolidated budgets, revenue and expenditure forecasts

and monitored cost of services and maintenance of margins on sales of

services as well as market trend analysis.

. Consolidated, prepared and reported externally division's financial

performance, including preparation and submission of quarterly and

annual SEC financial reports to roll into corporate submission.

ADDITIONAL EXPERIENCE

Project Manager, Richardson, Texas, 1999. Managed construction of six

DMS500 switches located across East Coast. Coordinated and directed

scheduling of more than 50 vendors (1,400 personnel) on construction

assignments. Ensured projects stayed on schedule, including up-to-date

permits, signed-off inspections and project milestones, conforming to

budgets. Conducted daily, weekly and monthly calculations of work in

process. Delivered projects on or ahead of schedule and within or under

budget. Averted three-month delay in construction of DMS500 by properly

coordinating removal of hazardous materials, resulting in switch

installation remaining on schedule.

ERICSSON INC. DE BRAZIL, Sao Jose de Dos Campos, Brazil, Assistant

Executive Director of Factory Operations and Project Management, 1998-1999.

Performed analysis to improve operations of 2,700 staff members.

Monitored, audited and reconciled SAP, recovering more than R$3.5Million in

inventories believed missing and establishing policies to monitor

inventories. Initiated re-negotiation contracts for second- and third-

party vendors. Implemented penalties for delays in delivery as well as

incentives for deliverables ahead of schedule, saving R$1.5Million.

Reorganized factory assembly lines and scheduling of personnel for shifts,

breaking shifts into four per day instead of three to increase productivity

by more than 800%.

Controller, Wireless Civil Construction, Eastern Region, Wireless

Communication, Reston, Virginia, 1996-1998. Opened, staffed and managed

office, 15 personnel and three regional centers and oversaw cost-plus

construction contract of 800 sites for AT&T Wireless. Implemented

accounting procedures and internal controls for financial and warehouse

operations. Passed internal and PriceWaterhouse audits. Held oversight of

more than $2.2Billion in civil construction projects with only $35,000 to

write off at project end. Supervised billing and collections. Cut

collection time from 60 to 15 days. Identified and implemented cost-

savings opportunities and performed cost analysis of pricing versus

competitors.

Led billing, A/R, A/P, FP&A, budgeting, P/L, milestone analysis, G/L

maintenance, compliance analysis, budget-to-actuals, milestones to work-in-

process schedules and work-in-process calculation. Provided analysis for

sales proposals as well as budgeting and capitalization requirements.

Created mathematical models to monitor vendor bids versus actual job

completion expenditures to revamp awarding of bids, saving $4Million.

Developed forecasts, monthly projections, annual and long-range plans and

two-year, five-year and ten-year budget requirements. Analyzed financial

and operational results versus forecast, investigated variances and

developed corrective action. Authored method for budgeting, resulting in

budgets within 1% of actuals.

Lead Financial Analyst, Eastern Region, Ericsson Radio, 1996. Developed

and implemented budget processes for preparing Ericsson's eastern region

strategic budgets to free $23Million from over-budgeted programs.

Supervised three analysts responsible for ensuring accuracy of cost center

reports. Led contract review. Redirected $23Million to fund additional

projects. Identified and implemented cost-savings opportunities.

Developed short-term budgets for eastern region corporate office. Prepared

and consolidated operating budgets for numerous regional operations

managers. Performed and analyzed revenue forecasts and cost projections.

Established new internal controls to mitigate fraud and potential for

errors in general ledger.

DEPARTMENT OF THE NAVY, Washington, D.C., Supervisory Accountant, Public

Works Center, Washington Navy Yard, 1995-1996. Supervised eight

accountants and four accounting technicians responsible for maintenance of

general ledger and cost center reports. Conducted contract review.

Provided guidance in FP&A of more than $150Million in funds. Monitored

payroll of 1,000 employees, ensuring accurate time keeping with regard to

federal vacation and sick leave. Produced cost-of-operations analysis of

public works center. Initiated and led panel charged with determining

whether facilities would remain open or closed during holiday season,

recommending closing facility during holidays. Led to annual savings of

$500,000.

Budget Analyst, Investment Division, Office of the Comptroller, Space and

Naval Warfare Systems Command, Washington, D.C., 1992-1995. Performed

compliance analysis and developed accounting reports to better measure fund

utilization, saving up to $10Million. Managed classified budget for

satellite, undersea surveillance, SatCom ship and SatCom shore programs,

including hardware and software, with $20Billion budget. Prepared and

presented five- and seven-year budgets in excess of $20Billion and wrote

budget justification in defense of budgets scheduled for cuts or

cancellation. Achieved restoration of more than $36Million. Consolidated,

reviewed and submitted U.S. Navy spare parts budget, totaling more than

$2Billion.

Budget Analyst, Centralized Financial Management Training Program,

Financial Management, Office of the Assistant Secretary of the Navy, the

Pentagon, Washington, D.C., 1990-1992. Selected as one of 77 out of 18,000

applicants to participate in elite training program administered by

Assistant Secretary of Navy for Financial Management. Mastered new phases

of preparing and reviewing navy budgeting. Learned appropriation law and

defense federal acquisition and federal acquisition regulations. Obtained

expert proficiency in navy's accounting system, known as STARS

(standardized accounting and recording system).

EDUCATION

Suffolk University School of Management, Boston, Massachusetts

Master's, Public Administration, Finance, City Planning, 1990

M.B.A., 1990

B.S./B.A., Finance, Accounting, 1987

CERTIFICATION

Project Management Professional Certification

PROFESSIONAL DEVELOPMENT

Doctoral Work, Massachusetts Institute of Technology

AFFILIATIONS

Masons

Project Management Institute

COMPUTER SKILLS

SAP, Oracle, Deltek, Stars, IFMIS, QuickBooks, Peachtree, Great Plains,

Excel,

Lotus, Hyperion, Costpoint, Costpoint GCS, Microsoft Project

SECURITY CLEARANCE

Active DOD Adjudicated December 2008 Secret Clearance

Active SCI Clearance Department of Homeland Security



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