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Customer Service Management

Location:
Norcross, GA
Posted:
November 19, 2013

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Resume:

Nathan Rembert *** Inman St SW, Atlanta, GA 303*****-***-

aca269@r.postjobfree.com

The purpose of this resume is to find not only a job but a career that I can bring my skills

and help even better stride to new heights.

Amerisave Mortgage/ Compliance Coordinator 2012-2013- P repares compliance audit data

by compiling and analyzing internal and external information. Supports departments by

collecting and coordinating internal compliance data with auditors and various

departments .Provides administrative support by implementing systems, procedures, and

policies; completing projects in support of compliance auditors. Helps others by answering

questions and responding to requests. Complies with federal, state, and local legal

requirements by studying existing and new legislation; enforcing adherence to

requirements; advising management on needed actions. Updates job knowledge by

participating in educational opportunities; reading professional publications. Have fi rst

hand knowledge of N M LS site used everyday.

Amerisave Mortgage/ Processor 2010-2012- Job Description: The primary function of the

Loan Processor is to ensure the t imely and accurate packaging of all loans originated by our

loan officers. Responsibilities include: Gather information and take each file from pre-

approval to closing. Input proper loan information into the system for processing.

Responsible for ensuring that all loan documentation is complete accurate verified and

complies with company policy. Verify loan documents including income credit appraisal and

t i tle insurance ultimately preparing application for submittal to underwri ting. Review file

documentation and make sure all i tems needed are requested. Order and coordinate loan

documents. Meet crucial deadlines requested. Perform any additional duties/activities

assigned by management.

Bank Of America/ Customer Service 2005-2010- Obtains client information by answering

telephone calls; interviewing clients; verifying information. Determines eligibili ty by

comparing client information to requirements. Establishes policies by entering client

i nformation. Informs clients by explaining procedures; answering questions; providing

i nformation. Maintains communication equipment by reporting problems. Maintains and

i mproves quality results by adhering to standards and guidelines; recommending improved

p rocedures.

Skills- E xcellent interpersonal, wri t ten, and oral communication skills Excellent listening

skills and the ability to ask probing questions, understand concerns, and overcome

objections Strong work ethic and self-starter, able to effectively manage multiple priorities

and adapt to change within a fast-paced business environment Must possess and

p rofessional and friendly attitude and be able to quickly develop a rapport with customers

over the phone. Must possess and be able to demonstrate strong influencing and closing

skills. Ability to learn and navigate new software quickly Abili ty to type 30 wpm+

E ducation-University of Alabama Degreed 2004



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