Misrak Khassay 416-***-****) or Email

:aca1z4@r.postjobfree.com

Summary

. Have 3+ years of experience in the field of Software Quality Assurance

and Testing Client Server, Windows, Web Based and CRM

. Knowledgeable to all phases of Software Development Life Cycle (SDLC)

with a major emphasis in Software Testing Life Cycle (STLC)

. Ability to understand Business & System Requirement, Use Cases, Design,

Architecture documents and convert them into testing documents like

Master Test Plan, Functional Test Plan, Test Scenarios and Test cases

. Seasoned in automation and manual testing on Web, Client/Server and

Character based Applications on various environments and platforms

. Experienced in testing the web based application by applying web testing

concepts like: Cross Browser, Navigational, Track, Cookies, Security and

Content testing

. Expertise in Sanity, Functional, Integration/Assembly, System, End to

End, GUI, Backend, Performance, Regression and User Acceptance Testing

. Knowledge and implementation experience of Quality Assurance, Testing

Principles, Configuration, Change Management Disciplines and Software

Development and Engineering

o Extensive experience in using Test automation, Test management and

Defect management tools Mercury Quick Test Professional, Mercury

Load Runner (VuGen, Controller, Analysis), Quality Center

o Experienced in creating Stress and Load Test plan for large scale

projects

. Have good analytical, interpersonal, communication skills and ability to

work independently and also perform as part of a team

Education/Certification

Bachelors in Information Technology - 2005, Toronto, York University

Skills

QA Test tools: Quick Test Professional and Load Runner

Defect Reporting: Quality Center

Languages: Java, EJB, JSP, /SQL,, EJB, VB,

Scripting Languages: VB Script, JavaScript

Operating Systems: Windows 95/98/2000/XP/, UNIX

Databases: SQL Server 2000, MS Access

Web Languages: HTML, DHTML, XML, XLS

Servers: Web Logic, MS SQL, Tomcat

Other Tools: Amdocs, Enabler, Ensemble, OMS, Office

Suite, Cognos, TOAD, MS office Excel, MS Access, Microsoft

Project, Outlook Express,, SDLC Methodologies

Professional Experience

Smart Test, ON

Oct 2012 - Sep 2013

Online Financial Application

QA Analyst

Environment: Quick Test Professional 9.0, Quality Center 9.0, LoadRunner

9.0, Java, J2EE, EJB, Junit, MS Share Point, MS Team Foundation Server, MS

CMS, Servlets, Cognos Reports, JSP, EJB, HTML, XML, Perl, RUBY, WebSphere,

Oracle 9i, SQL, Windows NT, UNIX, JIRA

Broker Portal Online Application is a web-based application for

Underwriters and Brokers wherein they provide insurance to the customers.

This project involves an interactive application with an ability to get

online quote, bind an account and print new and renewal policies using the

different interfaces/database technology.

. Worked as a QA Analyst in testing the Broker Portal Online Application

. Responsible for gathering Business, Functional requirements and Use cases

and requested for a walkthrough

. Reviewed the Business and Functional requirements and identified the gaps

and reported gaps to the Business Analyst

. Created Standard Test Plan, Test Scenarios and Test Cases templates based

on IEEE standards provided them for sign-off

. Created detailed Test Plan, Test Scenarios and Test cases according to

the Business/Functional requirements and identified the required test

data

. Created Test Scenarios and Test Cases using Quality Center 9.0 and also

identified Test data

. Organized test coverage review sessions with the Business and Development

teams and updated the test cases accordingly

. Documented and stored all the Test cases in Quality Center test plan tab

and mapped to the Requirements to ensure test coverage

. Customized the project by adding additional Project field entities,

project lists and define defect work flow in Quality Center

. Added users to the Quality Center project, added groups and provided

privileges

. Grouped all the test cases into Test sets based on Priorities for Test

Execution purpose

. Performed Sanity, Functional, Navigational, Cross Browser, Integration

and End-to-End testing on Credit Monitoring System

. Reported all the defects with proper priorities and severities and steps

to reproduce using Mercury Quality Center

. Performed Regression testing of interfaces to make sure that existing

functionalities are not impacted by the fixes and changes

. Performed extensive back end testing using SQL on Oracle tables

. Provided daily test execution status reports using Quality Center

dashboard to the management

. Generated defect status reports and published to the project management

team

Client: Rogers Telecommunication, Brampton

Oct 2009- Aug 2012

CRM application

QA Analyst

Tools and Technologies: Quick Test Professional 10.0, Quality Center 10.0,

Agile Management, AMDOCS, Enabler, Ensemble, OMS, ICM, Maestro, Vision 21,

SGI, Rational Clear Quest, TOAD, Oracle Siebel 7.0, SAP, Java, J2EE, EJB,

Java Script, DHTML, HTML, XML, Web Services, SOAP, SQL, Oracle 9i, SQL

Server, Web Sphere, Windows NT4.0/2000, UNIX

Business Transformation Enhancements: Business Transformation Enhancements

projects deals in enhancing the web based application that is built on Java

with backend as Microsoft SQL server. Maestro application is used by all

the CSR's to handle all customer requests which are routed through IVR

(Interactive Voice Response) system. CSR's can perform customer

authentication, record the interactions, input reason codes, view promotion

alerts, provide launch pad to all the legacy system like Vision 21, Super

system and all KMT (Knowledge Management Tools).

. Identified Test data requirements based on Test scenarios and documented

the requirements in the Test scenarios templates

. Created detailed Test cases based on Test scenarios and Test condition by

applying both positive and negative approach

. Organized Test cases review session with BA's and Development teams to

ensure the coverage

. Used Quality Center as centralized Test management and Defect tracking

tool and generated reports using Dashboard

. Created Test case sets based on Execution Priority and Test Types in

Quality Center

. Performed Sanity testing using choosing few critical Test cases to verify

the stability of the build provided by the developers for testing

. Performed Functional, System Integration testing by executing all the

Functional test cases by validating and tracking the results in HP

Quality Center

. Performed Smoke testing to identify the stability of the environment by

executing few end to end test cases

. Performed and validated the results of End to End testing by executing

End to End test cases with the co-ordinated efforts of multiple teams

involved in the project

. Provided Test planning and Test execution status reports to the

management

. Used SQL to perform Backend testing on MS SQL Server database to

validate Data integrity and data mapping by creating complex nested SQL

queries

. Experience in root cause analysis and quality improvement.

Client: Rogers Telecommunication, Brampton

Aug 2007- Sep 2009

Carrier support web application

QA Analyst/ UAT Analyst

Tools and Technologies: Quick Test Professional 10.0, Quality Center

10.0, Agile Management, AMDOCS, Enabler, Ensemble, OMS, ICM, Maestro,

Vision 21, SGI, Rational Clear Quest, TOAD, Oracle Siebel 7.0, SAP, Java,

J2EE, EJB, Java Script, DHTML, HTML, XML, Web Services, SOAP, SQL, Oracle

9i, SQL Server, Web Sphere, Windows NT4.0/2000, UNIX

Carrier Support System: Rogers Order process application used by Rogers

Land Line Business unit to process Land line services and products

Involved in the creation of Master Test Strategy and Functional Test Plans

based on Business, Functional, Design, IT Architecture and Data Model

documents

. Identified Test data requirements based on Test scenarios and documented

the requirements in the Test scenarios templates

. Created detailed Test cases based on Test scenarios and Test condition by

applying both positive and negative approach

. Organized Test cases review session with BA's and Development teams to

ensure the coverage

. Used Quality Center as centralized Test management and Defect tracking

tool and generated reports using Dashboard

. Created Test case sets based on Execution Priority and Test Types in

Quality Center

. Performed Sanity testing using choosing few critical Test cases to verify

the stability of the build provided by the developers for testing

. Performed Functional, System Integration testing by executing all the

Functional test cases by validating and tracking the results in HP

Quality Center

. Performed Cross-Browser testing by executing all the test cases on

Netscape & Internet Explorer browsers

. Performed Smoke testing to identify the stability of the environment by

executing few end to end test cases

. Performed and validated the results of End to End testing by executing

End to End test cases with the co-ordinated efforts of multiple teams

involved in the project

. Provided Test planning and Test execution status reports to the

management

. Used SQL to perform Backend testing on MS SQL Server database to

validate Data integrity and data mapping by creating complex nested SQL

queries

Rogers Telecom, Brampton ON

Sep 2005

- Jul 2008

Rogers Cable foot print expansion

Operation

Support/ Verification Analyst

Environment: Amdocks,SGI,Vision21, Table 467,Microsoft SQL Server, Siebel,

Excel, Word, OE.0.1 Web Application XML, Window NT/2000

Rogers New cable foot print expansion for Home Phone Service in over thirty

five towns in Ontario,New Found Land and New Brunswick

. Created all Integration Verification Test cases and performed

troubleshooting on orders when flow failures were discovered in the

systems.

. Responsible to gather Business Requirements, Functional Requirements,

Business Strategies, Business Flows, Use Cases and Data Models

. Involved in the creation of Test plan and organized Test Plan sign-off

review sessions

. Identified test scenarios and documented Test scenarios using standard

templates and provided them for coverage sign-off

. Improved customer experience and eliminated the risk of customers calling

911 and emergency services team unable to locate their address due to

system gabs, validated and reduced 911 incidents to zero

. Guided operation teams to improve business process, system enhancements

and process reengineering

. Participated in the identification, definition and documentation of

impending work flows for the purpose of migrating to a superior version

of party information system

. Investigated issues, found out root causes and recommended solutions

resulting in the improvement of process and impacting business revenue

positively

Contact this candidate