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Sales Customer Service

Location:
Philadelphia, PA
Posted:
November 18, 2013

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Resume:

Emanuel Morales

**** ****** ******, *** *-**

Philadelphia, PA 19111

215-***-**** cell

aca1xt@r.postjobfree.com

Objective: To obtain full time employment working as a sourcing specialist concentrating on

recruiting experienced career driven professionals for a national or multinational corporation

Qualifications:

- 5 years of experience as a sales manager : proven track record of motivating, coaching, and

developing sales staff specializing in business-to-business and business-to-consumer sales

- 6 years of experience as a recruiting consultant specializing in corporate, commercial and

staffing industries

Professional Experience

2011 – October 2013 Research Pharmaceutical Services Fort Washington, PA

Executive Recruiting Consultant

• Source qualified and experienced candidates working for pharmaceutical, biotechnology,

hospital, clinical research institutes and medical device industries

• Recruited candidates via Professional LinkedIn, Indeed, Beyond, CareerBuilder,

Job.com, Facebook, Ladders, Elance, Monster, Dice, Glassdoor, ZipRecruiter, etc.,

• Manage a team of recruiters concentrating on oncology, cardiovascular, respiratory,

infectious disease, urology, gynecology, rheumatology and endocrinology clinical trials

• Project Team Leader responsible for generating new clinical business and market clinical

research in the U.S. and South America

• Serve as the primary contact for pharmaceutical recruitment needs in Brazil, Argentina,

Mexico, Venezuela, Ecuador, Chile, Peru, Costa Rica, Colombia, Panama, Guatemala,

Dominican Republic and Puerto Rico

• Responsible for interviewing prospective employees, evaluating candidates on job

experience, education, clinical knowledge and industry expertise

• In charge of managing full recruitment lifecycle process across multiple functional

disciplines within clinical research and lead final assessment in hiring selection process

• Facilitate the relocation of employees, check professional references, enter their

information into company database and perform other candidate due diligence activities

in compliance with the recruitment operating procedures

• Responsible for the preparation on applicants, negotiation of offers, consultation of

salaries and speak with new hires on additional company incentive programs offered to

them which include company car, sign in bonuses, tuition reimbursement, annual bonus,

performance bonuses and stock options in the company

• Expert on benefit programs globally which include health, life, vision dental insurances,

sponsorship, models / promotional structures, knowledge of regulatory laws and entry

guidelines for each individual countries abroad

• Cross functional recruiter specializing in Medical Affairs, Project Management,

Contracts, Engineering, Clinical Research, Clinical Operations, Regulatory Affairs,

Quality Assurance, Drug Safety, Data Management, Finance, Sales, Legal, IT, Corporate

• Deliver training to international teams on sourcing, business development and HR

processes in order to help identify training needs related to service provider management

and outsourcing process, including how to work most effectively with outsourcing

service providers

2009- 2011 Aerotek Horsham, PA

Project Leader / Recruiter

• Recruited corporate, commercial and scientific candidates in high client environments

• Extensive cold calling to generate candidates and new business opportunities

• Sourced qualified candidates via Professional LinkedIn, Indeed, Beyond, CareerBuilder,

Job.com, Facebook, Ladders, Elance, Monster, Dice, Glassdoor, ZipRecruiter, etc.,

• Anticipated the staffing needs of assigned locations/territories and develop a variety of

on-going, productive, low cost sources of talent

• Handled ongoing engagements to deliver outstanding customer service to both clients and

consultants

• Participated in the development and implementation of staffing strategies

• Identified additional staffing needs and extended/added placements by maintaining

contact with staff on assignment at customer sites

• Managed the internal and external process of assessing candidates

• Coordinated interviews with the management team and communicate results to

candidates

• Prepared and present job offers to qualified candidates

• Build productive relationships with external partners (e.g., colleges, contingency firms,

vendors, manufactures, production warehouses, etc.)

• Served as a liaison between candidates and clients in order to maintain high level

standards throughout the selection process

• In charge of full cycle recruitment for all client pharmaceutical positions in Puerto Rico

and other U.S. demographical Spanish speaking territories

• Negotiated pay rates, employment contract durations and close offers of employment

• In charge of following up with candidates references, credit, drug screen and background

checks

2008 -2009 (Contract position) Ryerson Middleton, DE

Executive Recruiter

• Supported department heads and hiring managers in acquiring talent for human resources,

technology, operations, accounting and finance, audit and front office business units

• Managed presentation, selection, offer, interviewing, negotiation and administrative

functions to complete all aspects of recruiting

• Utilized internet search tools, networking, sourcing, cold calling and recruiting skills to

identify passive and active candidates

• Partnered with hiring managers and served as liaison with retained search firms to ensure

alignment with staffing and diversity goals; oversaw and monitored consultant

contracting

• Sourced candidates using social medias (Professional LinkedIn, Facebook, Twitter),

posted job openings via company website and visited universities to generate and recruit

qualified candidates

• Teamed with HR Specialists to organize and lead new hire orientations

• Provided strategic advice to senior management and the SVP of HR on all staffing and

recruiting matters produced recruiting status reports and updates

• Identified training and development needs of assigned business areas and worked with

training department to develop and implement solutions

• Lead committees charged with implementing organization, improvement strategies and

supporting every day operational process changes

• Built, implemented, and sustained a college talent acquisition program; participated in

career day hiring events

• Interacted daily with a large client base on contractual and transactional business

• In charge of major sales accounts within the PA, NJ and NY regions

• Act as a liaison between engineering and production staff to report customer

interactions/relations that require immediate sales attention

• Managed quarterly budgets, forecasting and expense reports territorially

• Administratively processed client orders by providing quotes and by entering customer

purchase/work orders

• Performed sourcing for non-stocked commodity items such as Copper, Nickel and Brass

2007 -2008 (Internship) General Electric Cherry Hill, NJ

Sales Engineer

• Specialized in power distribution, lighting, generators, solar, motor controls, retro-fit,

energy audits, electrical supplies, industrial hardware and solutions

• Worked with architects, manufacturer representatives, electrical / mechanical contractors,

and industrial end-users

• Seek new business, maintaining existing business, building relationships, networking,

negotiating with suppliers and customers, and thinking outside of the box

• Composed order entries, quotes, and pricing for multiple company products within the

Consumer Industrial Division

• In charge of communicating with manufacturers and scheduling client meetings with lead

engineers to bring in additional business and grow the northeastern territory

• Engineered operations, drawings, and processed instructions while preparing job-

planning documents

• Assisted lead engineer with managing territorial contracts such as casinos, commercial

warehouses, start-up construction sites, green based manufacturers, etc.,

• Revised and managed department claim disputes

• Effectively communicated with all levels of management to accomplish company

targeted annual sales goals

• Established and maintained working relationships with clients to ensure effective

troubleshooting and resolution of problems

2002 -2007 Kenneth Cole NY Philadelphia, PA

Sales Manager

• Responsible for the daily operations of a 1.5 million dollar location

• Turned an underperforming location into a top performer in 2005 with a 15% increase

over LY

• Lead a store organization that is customer focused and dedicated to exceeding

expectations

• Responsible for taking an active interest in the development and performance of all team

members by providing consistent training, coaching, recognition and performance

feedback

• Responsible for providing the leadership that delivers results consistent with the

short and long term interests of the company, its team members and customers

• Responsible for the management of sales staff, the growth of sales, store standards and

employee performance

• Trained new staff on appropriate procedures and policies in merchandise and selling

methods, product knowledge, sales techniques and customer service protocol

• Delivered presentations and sales training as well as provided technical support on

function and performance of products

• Delegated task and weekly sales goals to sales associates and supervisors

• Incorporated retail selling strategies to maximize sales and store profitability

• Supervised company sales by creating quarterly business reports and employee reviews

• Collaborated with store manager in order to ensure effective customer service and

complaint resolution

• In charge of all outlet seasonal promotions and merchandise displays

• Worked directly with territory managers, credit, inventory logistics, warehouses, and

other retail departments in company

• Generated new business and expanded client base through relationship building resulting

in an extensive referral-base clientele and maintained an account base of 500+ clients

• Managed and address all Human Resource and Payroll concerns that arise in a

t imely resolution

Technical Summary:

- Experience in multiple computer software’s and programs (AS400, SAP, RWS, Taleo,

PeopleSoft, BrassRing, Oracle, WebPas, Citrix)

Language Skills:

- Multilingual in written and verbal English/Spanish/Portuguese

Education:

2005- 2009 Drexel University Philadelphia, PA

• BS Degree Earned: Dual Concentrations in International Business & Project

Management with a minor in Pharmaceutical Science

1996- 1999 Cardinal Dougherty High School Philadelphia, PA

• High School Diploma Earned: Business Administration



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