Profile

Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Team player who is flexible, reliable and adaptable to dynamic environments. Experienced in network and user support, troubleshooting and software analysis. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies. Well-versed in troubleshooting and repairing malfunctioning hardware and software.

Experience

IT Liaison, Mortgage Contracting service Ruston, LA 09/2012-present

Provided base level IT support to non-technical personnel within the business, Utilized ticketing system to provide reliable, and prompt support and follow-up. Closed / Resolved on average 60 tickets per week when not assisting with onsite support. Was able to decrease employee idle time due to technology malfunction by 50 percent, which in turn increased the company’s daily revenue. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. Maintained accurate hardware and software inventories. Ordered necessary supplies and parts to repair malfunctioning hardware.

student-IT Specialist, Grambling state university grambling, LA 06/2009-08/2011

Assist the Dean of Theater in maintaining & organizing all majors using MYSQL & Microsoft Access which included organizing student & professor documents, setting up and managing play/rehearsal schedules, and keeping all theater majors/minors up to date on all events around campus.

IT Intern, City of little rock little rock, AR 06/2007-08/2010

Served as intern where I assisted IT in troubleshooting the 16 departments & 2,500 employees which make up the City of Little Rock. I gained extensive experience in virtual machines, server installation, computer hardware & software, and learned how to use more efficient time management. Set up equipment for employees, including installing cables and hardware. Installed software and operating systems on company computers. Restored data, operating systems, files, documents and drivers. Maintained and monitored the server room, the wireless network and other server infrastructure. Set up staff workstations with PCs, Macs, phones and laptops. Delivered on-site IT and AV technical support for staff.

Education

Grambling State University Bachelors Of Science in Computer Information Systems, December 2013

Skills

* Citrix/ Windows - Virtual Machines

- Active directory - Group Policy

- Innovative thinker - Desktop and laptop repair

* Strong communication skills - Internal components installation

* Mobile data devices installation - Anti-virus solutions

* Internet setup and repair - File transfers expert

* Network connectivity knowledge - Strong leader

* Team player - Telecommunications specialist

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